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LeoUpdaterX
Advocate
LeoUpdaterX
Advocate
Activity
Nov 12, 2024
12:20 PM
it is a supplement to adobearm.exe
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Oct 28, 2024
11:07 AM
1 Upvote
Can you please provide more context for your questions? Adobe Refresh Manager (ARM for short) is Adobe Acrobat and Adobe Reader Updater. It is installed with Acrobat and\or Reader initially, but also installed as a separate product during self-update and uninstalls itself when it does not find eligible product for update. Best is to leave it do it's job without interventions.
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Jul 09, 2024
11:01 AM
Appreciate the logs. It would help if you follow the instructions I posted previously. ARM logs are not verbose, please make sure iLogLevel registry is set properly before anything you do. Verbose AdobeARM logs will show which exact folder cannot be accessed by not elevated Updater instance. When you run Reader as Admin, Reader launches Updater elevated; that is why it has access. MSI logs do provide ProductCode, but it would be more helpful to have AcroSize logs, again see my post. Besides, MSI logs have nothing to do with error 111500. It is quite common to have error code without the exact error description, specifically with Windows Update process.
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Jun 27, 2024
12:56 PM
Walter, We still do not know which Reader you have on the system - 32bit or 64bit, MUI or single language, DC or Classic. Each of these valiation have it's own patch (.msp) Please download and run AcroSize.exe tool from AcroSize - Google Drive In the upper left corner select "Start Reader report" button. Wait a few seconds and provide an image of what the tool found, and AcroSize.log from the User Temp folder. Regarding error 111500 You will need to provide Updater verbose log file. Please set iLogLevel DWORD registry value to 1 in the registry path below- HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\1.0\ARM Delete tLastT_Reader registry value from the registry path below HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe ARM\1.0\ARM Start Reader and select Check for updates from the Help menu within 10-15 seconds. Wait a few minutes, provide AdobeARM.log fle from the user Temp folder. (please send it to me in the private message, it is usually pretty large to post here).
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Jun 16, 2024
11:22 PM
This error means that Updater was unabe to initialize directory for downloads. You have to download and install correct update (patch file) from the link provided by Amal. Since you have Reader, your update name shoud start with AcroRdr..., not Acrobat.. Depending on which Reader you have (32bit or 64bit) and single langauge or MUI, please find appropriate patch file and try again.
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May 30, 2024
01:42 PM
...\cServices\bUpdater registry value is responsible for Services updates. It cannot be in HKCU. It would also make sense that any not elevated process should not be able to change ReducedMode related registry.
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May 30, 2024
01:27 AM
Having a policy in HKCU will allow any not elevated process to prevent Services from being updated?
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Apr 29, 2024
12:47 AM
When MSI based product is deployed, original source is registered by MSI in a very specific way. This source information (also known as “source resiliency”) is an important part of the product maintenance (repairs, updates, including patch installation, etc..) More on this here- Source Resiliency - Win32 apps | Microsoft Learn Verbose MSI log file should have full path to where MSI expects Source to be available. The bottom line – original installer package (Source) must be accessible for the life of a product on the system.
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Apr 14, 2024
05:23 PM
Not a virus.
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Mar 28, 2024
12:19 PM
Do you mind trying to download again and let us know? Thank you
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Mar 27, 2024
04:53 PM
Thank you. Adobe team is aware of this issue and is working on resolving it. I may ask you to test file download again if you dont mind. For now you can try downloading latest update from the link below Acrobat Enterprise Release Notes — Acrobat-Acrobat Reader Release Notes (adobe.com)
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Mar 27, 2024
04:17 PM
Can you try downloading this file from a browser? https://armmf.adobe.com/arm-manifests/win/ArmManifest3.msi What is the size of the downloaded file?
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Mar 26, 2024
08:10 PM
Uninstalling and installing latest version might solve the issue for you temporarily, until the next available update. This topic has been discussed here - Solved: Adobe Acrobat Reader Update Failed Error 130200 - Adobe Community - 14487466 Can you please try again? There was an attempt to fix this issue on the server side in the last day or so. Let us know if anything changed for you.
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Mar 18, 2024
10:15 PM
Thomas, This topic is about error 130200. Reporting different error makes it confusing. Please start new discussion next time. As for the actual issue - error 100700 is set by Updater in one case only, when EULA is not yet accepted. Yes, it is not exact match for the error descrption. Do you see EULA acceptance UI when you launch application? If not, you would have to provide verbose Updater log file to get help in resolving your case. Please search for iLogLevel registry value and related instructions. On a separate note - error 130200 has nothing to do with how a product was installed. There was no reason to remove Reader, running Cleanup and reinstalling. which probably caused your new issue, especially Cleanup part. While in many cases removing and reinstalling Reader helps, there are many cases where it is not helpfull at all.
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Mar 16, 2024
12:34 PM
The log is always there, but it is not verbose by default. Adding iLogLevel registry value tells Updater to write much more information into log file.
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Mar 14, 2024
06:20 PM
Can you please enable Updater verbose logging and provide log file? Set iLogLevel DWORD registry value to 1 in HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\1.0\ARM Make sure AdobeARM.exe process is not running (Use Task Manager) Check for Updates from application Help menu, start update installation.. If you encounter error again, collect and send me (private message or upload somewhere and provide link) AdobeARM.log file from User Temp folder.
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Mar 06, 2024
10:32 PM
Can you enable Updater verbose logging, run Manual update workflow again on the machine where it fails, collect and send me in the private message AdobeARM.log file from current user Temp folder? To enable logging search this forum for iLogLevel Registry value.
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Feb 11, 2024
01:28 PM
ExhaustedTech, automatic update is default, you do not have to do anything. If it does not work, please read from my responce from Dec 27th above. Your case could be different from Chris's case, but here is from my private exchange with Chris- Update install error from Windows Temp log- [2023-12-29 15:20:14:0827] Error 1706. No valid source could be found for product Adobe Acrobat (64-bit). The Windows Installer cannot continue. Please refer to this thread below Acrobat 2017 Pro Fails to automatically upgrade wi... - Adobe Community - 10402631 The topic of missing source has been discussed in more instances on these forums.
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Jan 17, 2024
09:23 PM
For Acrobat DC you can set preference by changing Mode value in the Registry path HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe ARM\Legacy\Acrobat\[GUID] to one of the REG_DWORD values below 4 - check for updates but do not download 2 - download updates, but do not install 1 - manually check for updates from application "Help\Check for Updates" menu For Acrobat 11 and earlier, set iCheck Registry value to one the above values in the Registry path HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe ARM\1.0\ARM Note that Acrobat 11 and earlier are no longer supported.
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Dec 30, 2023
08:44 PM
Suman, Acrobat 11 has been out of support for more than a few years, but we can try to help. Error 111200 indicates that Updater could not initialise a product for update. But your log also shows "[2023-12-30 18:38:14:0370] New file object: AcrobatUpd11023.msp", which means that Updater has found a product and initialized an update for this product. Here is what you will need to do to help us to investigate further- Enable Updater verbose logging by setting iLogLevel DWORD Registry value to 1 in the Registry path- HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\1.0\ARM Check for Updates from Acrobat Help menu. Collect and send me (do not post here, it is large file) AdobeARM.log file from User Temp folder. You can also upload this file somewhere and provide a link. I would hesitate to completely uninstall a product that is out of support. You might have issues installing it again.
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Dec 27, 2023
04:04 PM
Please search these forums for iLogLevel registry value and instructions how to enable Updater verbose logging and steps to collect log file(s). Send me logs in the private message (or upload files and send a link)
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Dec 01, 2023
10:39 AM
From Applying Transforms - Win32 apps | Microsoft Learn "Note that the transforms list cannot be modified once installed and can only be removed by uninstalling the application."
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Nov 29, 2023
05:54 PM
Can we ask for Acrobat version you have? Error 1603 is general error returned by MSI (Windows Installer Service) to Acrobat Updater. I would start from 1. Enable MSI verbose logging (Google for instructions) 2. Try manual update again 3. Collect and send me (upload somewhere and provide a link) latest MSIxxxx.log file from current User Temp folder. This will give us some idea of why MSI failed. That said, most likely the best solution (only if you have installation source and valid subscription) is to uninstall Acrobat completely, reinstall again and try to update.
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Nov 01, 2023
12:28 AM
A good starting point would be here- Basic Configuration — Deployment Planning and Configuration (adobe.com)
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Oct 31, 2023
03:55 PM
5 Upvotes
Can you please try to download and install manually appropriate for your product cumulative patch from 23.006.20360 Optional update, Oct 17, 2023 — Acrobat-Acrobat Reader Release Notes (adobe.com)
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Oct 22, 2023
08:31 AM
5 Upvotes
Yes, you can delete this folder.
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Oct 18, 2023
11:42 AM
Thank you, Patch installation failed because of the missing sources. Here is from the log: [2023-10-17 08:29:01:0371] MSI Record [0]: Error [1].Source file not found{{(cabinet)}}: [2]. Verify that the file exists and that you can access it. [2023-10-17 08:29:01:0371] MSI Record [1]: 1311 [2023-10-17 08:29:01:0371] Reporting actual error: 1311 [2023-10-17 08:29:01:0371] MSI Record [2]: C:\Program Files\Common Files\Adobe\Acrobat\Setup Files\{AC76BA86-1033-FFFF-7760-BC15014EA700}\Core.cab [2023-10-17 08:29:01:0371] Error 1311.Source file not found: C:\Program Files\Common Files\ Adobe\Acrobat\Setup Files\{AC76BA86-1033-FFFF-7760-BC15014EA700}\Core.cab. Verify that the file exists and that you can access it. When Acrobat is installed, installation package is cached by the special installer action. This is a part of the so called Source Resiliency (https://learn.microsoft.com/en-us/windows/win32/msi/source-resiliency) Your choices are 1. Uninstall Acrobat and install again. 2. Find the exact installler package used to install this version of Acrobat and copy it (all files including cabs) into folder in the error message - C:\Program Files\Common Files\Adobe\Acrobat\Setup Files\{AC76BA86-1033-FFFF-7760-BC15014EA700} 3. Copy installer package into different location and deploy a script that uses "Add Source" API - you can google for the exact instructions. I would advise using this as a last resort.
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Oct 18, 2023
10:27 AM
The log you provided (thank you) is from RUM, not from Acrobat Updater (ARM) Please search User Temp and Windows Temp folders for AdobeARM.log file(s)
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Oct 17, 2023
10:38 PM
Please enable ARM verbose logging (search Adobe forums for iLogLevel registry value), try to run RUM again and provide latest AdobeARM.log file(s) you can find in User Temp and Windows Temp folders. Best if you send me files in the private message or upload somewhere if they are large.
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Sep 21, 2023
09:02 AM
I have to ask for verbose logging from Updater. Please find below instructions- To enable Updater verbose logging- Set iLogLevel REG_DWORD value to 1 in the registry below HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe ARM\1.0\ARM on 64 bit OS HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe ARM\1.0\ARM on 32 bit OS Next- Make sure Adobe Reader is not running Rename existing AdobeARM.log file in the User Temp folder. Delete tLastT_Reader Registry value in HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe ARM\1.0\ARM delete any tLastT_Error (could be slightly different name) Registry value in HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe ARM\1.0\ARM Launch AdobeARM.exe from C:\Program Files (x86)\Common Files\Adobe\ARM\1.0 In a few minutes collect and send me latest AdobeARM.log file from User Temp folder
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