Adobe has HORRIBLE customer service!
So since November I've had nothing but problem with Adobe. First I thought it was mandatory to buy the CS5.5 upgrade to be elligible to upgrade to CS6. The employee I talk to said it was mandatory, so unless I wanted to pay full price for the Suite, I had to purchase CS5.5 Year end money was used and approved which if anyone who works for a company knows, is not the easiest thing to do. Prob two hours of paperwork, dicussion etc. I was suppsed to get the Volume license version, but they sent the wrong version (not my fault) then I had to jump through all kinds of hoops and talk for prob 4 hours trying to get the software to work, but ultimitely had to get an exchange for the correct version. Total of 5 hours on that problem. I get the new version and the zoom is all screwed up in photoshop. It doesn't act like it shuld jumping all over the place. not being able to use the scroll wheel to zoom, etc. I know i spent a full day trying to fix it talking to support, on forum, etc, etc. So add another 8 hours. (NO CASE OPENED ON THIER END) THEN i find out I didn't have to buy the software to be elligible for the CS6 upgrade!!!! WHAT? Adobe tries to pass this off as doing it's users a "Favor" but to me all it did was cause me work I never needed to do and now I have a product, I never wanted, that doesn't work. NICE!
I contact Adobe and say I want to use the Money spent on cs5 toward cs6. No, but they would give me a copy of Lightroom and I could keep my defective software. What kind of solution that is, is beyond me. If I wanted Lightroom i would've bought it! Just give me a credit towards CS! NO, they can't do that. Hours on the phone trying to get this resolved. (so 3 more hours) They finally say i can get a refund, but wait. Nobody understands issues on my end. With year end money, and credit cards being replaced, etc. It is not as easy as it should be. So they do tell me they will refund and I have to fill out the letter of destruction, which i did and sent. Then my case is closed. WTheck? so i reopen, and it is closed. I spend another long chat session trying to get it igured out, complaining to everyone that will listen on forums, twitter etc. Each time I basically start over with adobe asking me the SAME QUESTIONS over and over again. Even after i input them with the keybord seconds before. Each time I'm offered lightroom as consolation, each time i have to put up with people on Inda thanking me for everyresponse.
So now after a good 16-20 hours, I STILL DO NOT HAVE A REFUND! Now they clsed the case again, I reopen, they re-close. I know at this point they are just being ignorant. Nobody will return my call when i fill out the "Call me" feature that apparently is broken. Waits when i call range in the 45 minute range, only way i can comminicate is throught the stupid chat where i have to enter all the info again and again, then get offere lightroom for the 5th time. It rediculous.
ADOBE GIVE ME MY REFUND! '
I wil never NEVER NEVER buy directly from adobe again. They lied to people, to get them to buy an outdated software package riddled with bugs, then have this fake plan inline to offer another program up for consulation for people who are mad and want their money back. They refuse to call me. Keep making me jump through hoops to get a refund and now they say I need someone else in my company to call them (which would go throught the same exact thing i've been going through for weeks!) he has no information on the order. His adobe account is empty, yet they want him to contact them?
On a side note, i had a problem with my macbook battery yesterday. filled out the "call me" feature on apple's site. Withing two minutes I got a call back and spoke with an actual person who seemed like he cared. He went out of his way to make sure I got to the appropriate apple store location, called them to make sure they had a battery in stock, before i got there, so i wouldn't have to leave my computer there. Was very professional and caring about my situation and then sent me two follow up emails with all the information and it took less than 15 minute! I LOVE APPLE'S CUSTOMER SERVICE!!! why adobe can't at the least be 1% as helpful i will never know, but I'm so P.O.d at adobe, i complained on the BBB, and multiplle forums. This kind of thing needs addressed and their shady practices need investigated. Them trying to pass off Lightroom, to mad people, who fell for their scam on photoshop is laughable.
Still waiting for my pone call adobe!
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