Brainiac

Question

All threads show up as read.

Forum|Forum|14 years ago
March 25, 2011
24 replies
22563 views

Is the CSS on the site messed up? I'm not getting bolded text for unread threads plus "updated" isn't listed on threads that have been updated.

But some of the ones I've already visited are a little lighter blue than the others.

This topic has been closed for replies.

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Niall_O_Donovan

Known Participant

Understandably passions run high, because people care.

It is all about being part of a community. This is so evident, especially at times of terrible disasters, when there is an outpouring of genuine concern.

In more mundane issues there is the spam report thread, where everyone pulls their weight in battling the scourge.

Personally, I have not had the same problems with the "new" forums (eg logging out, extra lines, etc.) and on balance I am of the opinion that the forum is an improvement on the previous incarnation. One of the biggest improvements is still available (pheww) - the ability to include screen shots in a response. However I accept that other features have been eroded.

I have not experienced many forums, however those that I have used are not without fault. For example, Wordpress's support forum is less than perfect.

Adobe have provided the space (imperfect as it is). However it is the users that are the life force flowing through it - you and me. I suspect that it is very valuable to Adobe. The Support pages suggest that visitors should also have a look at the forums. Here, questions are answered - for free!

Like most people, I really want read tracking to be available and working again. Without it the whole process of trying to help people becomes a bigger chore. Some people may think it petty, but for me having the browser open and being able to quickly see what the updates are, makes it so much easier.

Do not expect anything and you won't be disappointed. On the other hand you might be pleasantly surprised.

Niall

Jacob Bugge

Community Expert

I agree with Claudio,

Surely, John will look here for the votes which are completely independent of the answer status. Hopefully, something will happen early next week.

A

Anonymous

I think it is time to start a new thread as this one has been labeled "answered", and there is no answer from Adobe as to whether read tracking will be re-instated or not.

Claudio González

Brainiac

Do you think there will be an answer in a new thread? After all, we were asked to vote...

B

Bob_Peters

Inspiring

And the beat goes on.....

I'm beginning to realize that Adobe just doesn't dive a damn!

Noel Carboni

Brainiac

Well, we've had "blazing" performance for several days now without the read tracking. We have to assume it's related.

Honestly, prior to losing read tracking I was keeping up - i.e., reading every bold thread - in the forums I visit, and contributing my comments and help to each of them.

Now, given that I actually have to work with just the subjects to figure out whether I've seen (or am interested in) a thread or not, I'm missing some threads entirely and actually finding I'm weaning off the forums somewhat, even though I'm trying to be understanding about the problems.

So it really comes back to Adobe... Do you want your experienced people contributing, or do you just want a bunch of first time posters asking questions with occasional answers from second time posters?

The value of this resource to Adobe is being shaken significantly.

-Noel

J

Jochem van Dieten

Inspiring

Noel Carboni wrote:
Well, we've had "blazing" performance for several days now without the read tracking. We have to assume it's related.

We have had OK performance for about 12 hours:

~graffitiAuthor

Brainiac

I assume since "Jive" hasn't turned it back on yet that it's just plain old broken?

John T Smith

Community Expert

~graffiti wrote:
I assume since "Jive" hasn't turned it back on yet that it's just plain old broken?

I didn't make note of the discussion link (and I'm not going to spend the time trying to find it again) but in one of the other forums (or a message in this forum) I saw mention of needing to completely reindex the forum for read tracking to work again... and that it takes about 3 days for this indexing

IF a corrupt index was (partly) at fault for some of the problems, that MAY mean read tracking will be back on someday

J

Jochem van Dieten

Inspiring

John T Smith wrote on 11/03/29 18:22:

I didn't make note of the discussion link (and I'm not going to spend the time trying to find it again) but in one of the other forums (or a message in this forum) I saw mention of needing to completely reindex the forum for read tracking to work again... and that it takes about 3 days for this indexing

A reindex is necessary to get the search back. Supposedly that was

started on the 23th and restarted on the 24th after a configuration

error was corrected. While it has been communicated this takes 3 days

there is historical evidence this takes about 7 days if you compare

http://forums.adobe.com/message/3459336#3459336 and

http://forums.adobe.com/message/3471762#3471762

IF a corrupt index was (partly) at fault for some of the problems, that MAY mean read tracking will be back on someday

The current list of identified problems reads:

- forums overload due to spammers (11-14, 21 and 26 March)

- load balancer configuration (corrected 23 March)

- forum node going down due to bug CS-14769 (24 March) (sorry)

- memory monitor configuration (corrected 24 March)

- forums overload due to spam removal (25 March) (sorry)

- reduced resources because one node is reindexing the search (ongoing)

That obviously does not include all the problems that have not been

identified or have been identified in private communication between

Adobe and Jive.

Many of these problems are related. Since the search is not working

spammers get free reign until somebody uses "Report abuse". That is the

difference between catching them after 12 hours or after 3 days, which

is the difference between 2000 messages and 17000. Reindexing is taking

longer due to the memory monitor issue and all that time the cluster is

one node down.

The underlying issue is obviously that the forums hang by a thread,

there is absolutely no headroom for anything abnormal. If a node

disappears for some routine maintenance, the forums have a problem. If

there is abnormal activity, like a spammer posting many messages but

still within the allowable maximum posting rate, the forums slow down.

When I remove a spam run, the forums slow down.

We can all do little things to make sure the situation doesn't

deteriorate, like me reducing the rate at which I delete spam, John

disabling read-tracking and other performance options, everybody

reporting spam through the "Report abuse" link. But in the end it boils

down to Adobe making the decision to do a major overhaul of these forums

before anything substantial is going to improve. Maybe if the search

reindexing is completed, if the search starts working again, if we get

the extra cluster node back and if we can get a better handle on the

spammers the forums will get some headroom and it will be possible to

turn the read-tracking back on. Or maybe it has to wait until Adobe does

something major.

A

Anonymous

read tracking is equally as critical as speed, imo. a fast site w/o it is near useless, especially if it's busy. a slow site, is just as useless.

Jacob Bugge

Community Expert

To (always) look at the bright side (of life), (at least in this case) better read than dead.

adobe-admin

Community Manager

Jive turned off the "Read Tracking" in response to some performance issues. Hoping to get it back on after testing or a fix. Doesn't make me happy.

Lighter blue means that you have visited that link recently, not related to the new/unread messages.

Noel Carboni

Brainiac

adobe-admin wrote:
Jive turned off the "Read Tracking" in response to some performance issues. Hoping to get it back on after testing or a fix. Doesn't make me happy.

Whatever you did, it's running snappier than heck! I've been enjoying my experience with the forum today!

-Noel

Jay_Chevako

Participating Frequently

Not as Concise as it should be Using new computer with different type of keyboard. :

Should read:

Read tracking plus install 4 to 5 new Servers all hooked up to FIOS, or T5 or Faster Connections.

If the Servers can not be installed, then Read Tracking should be returned and Fast speed, dumping Jive get software than can handle the Read Tracking and, with fast efficient speed. Or Make Jive change the software all the way up to the current 4 or 5 .x version. And they should do it free of charge.

Added: They (Jive) knew they sold Adobe a turkey of a Software to Adobe. And Adobe was dumb enough to bite. Now Adobe should man up and "Make Jive Fix it , free of charge or Fire them and get something that works.

This place hasn't changed, Jive still doesn't work and people are still complaining to no avail

Jay

Claudio González

Brainiac

Graf, don't understand why you marked this "question" as Answered. I have yet to see any official or semi-official statement about this problem, which is still with us...

~graffitiAuthor

Brainiac

Sorry. I jumped the gun.

I initially thought it was fixed after loggin out and back in twice but unfortunately that was only a temporary fix. Wish I could remove the "answered" status.

Noel Carboni

Brainiac

Well, you could always post another new thread, though this one is probably not going to be ignored.

For what it's worth I saw the functionality return very briefly as well. Maybe they're working on the problem.

-Noel

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