Brainiac

Question

All threads show up as read.

Forum|Forum|14 years ago
March 25, 2011
24 replies
22562 views

Is the CSS on the site messed up? I'm not getting bolded text for unread threads plus "updated" isn't listed on threads that have been updated.

But some of the ones I've already visited are a little lighter blue than the others.

This topic has been closed for replies.

Jacob Bugge

Inspiring

Over here, all forums have definitely been faster today, with the Read Trackníng, whatever is measured or experienced elsewhere.

In the past we have seen quite different forum behaviours from different places, and usually I am in one of the lucky corners.

Also, there might be something else fixed, along with Read Tracking.

Noel Carboni

Brainiac

Yeah, it's not bad, and it's not consistently slower, just intermittently so for me.

Out of curiosity, Jacob, what's your latency, as measured per my note above?

-Noel

Jacob Bugge

Inspiring

Noel, the averages are much higher than yours:

ping adobe.forums.com: 119 ms

ping adobe.hosted.jivesoftware.com: 180 ms

I have no clue what they were before today.

Jacob Bugge

Inspiring

Thank you very much, John.

What a relief.

And the forums seem a good deal faster, too, at least now.

pwillener

Brainiac

Thank you for restoring the original functionality!

E

excited_Genie16B8

Brainiac

Halle-freakin'-lujah!

A

Anonymous

since we're voting and nothing seems to be getting done, i say we go back to webcrossing's webx and be done with it.

Claudio González

Brainiac

dave milbut wrote:
since we're voting and nothing seems to be getting done, i say we go back to webcrossing's webx and be done with it.

And what makes you think that something will be done about this proposition? (which by the way is far from new; as far as I can remember, there were many persons asking asking the same thing during the testing stages of this "improved" form of the forums, and for some months after their implementation).

Noel Carboni

Brainiac

It would appear that good and helpful forum users are having a very reasonable conversation here without any further attention by the people running this forum.

You Adobe folks may feel you own this forum, but the users who help other users here (in total) have invested FAR MORE in it than you EVER WILL.

The forum seems to be spiraling into chaos. I think we deserve an update. Nay, you OWE us an update. Or you can just ignore us. We'll all probably go away sooner or later.

Do we need to use a bigger font to make the request? If only that were possible!!!

You think I have an attitude? Just what have YOU done for ME lately? Meanwhile I've been helping your Photoshop users left and right, helping keep your paycheck coming so you can feed your kids.

-Noel

John Hawkinson

Inspiring

Noel, it is comments like that that turn reasonable people into enemies.

Even if you are right, how you say it can matter more than what you say.

It's easy to imagine thinking, "They don't pay me to put up with this abuse!" and just ignore you, regardless of the legitimacy.

Even I, a relatively new but active volunteer on these forums, am already disgusted by this thread.

Perhaps sending a private note (or a more formal or traditional business communication) might make more progress. It might also be a good forum to apologize for past behavior.

Noel Carboni

Brainiac

John Hawkinson wrote:
Noel, it is comments like that that turn reasonable people into enemies.
Even if you are right, how you say it can matter more than what you say.
It's easy to imagine thinking, "They don't pay me to put up with this abuse!" and just ignore you, regardless of the legitimacy.

Even I, a relatively new but active volunteer on these forums, am already disgusted by this thread.

I appreciate your advice on how to address people on a public forum. However, when I intend to be abrasive - and it's not often - I'll be as abrasive as I intend to be, thank you.

We're reading here that by not maintaining a "thread has been read" flag for each user that the forum software is more stable. Fair enough. So fix the root problem and roll out a new version. Or eliminate the feature. But let everyone know what's going on, especially, if the users have been asked to share their opinions on whether the feature is worth saving.

This is not some entertainment portal that really doesn't matter to Adobe. It's a public face of Adobe. Adobe's own phone support people sends folks here. What does it make Adobe look like when the forum fights their customers every step of the way? You think that makes people WANT to go buy Adobe software in the store?

My own products depend in part on Adobe's products being successful. It is more than an idle interest that drives me to care about how well Adobe is doing here.

-Noel

Jacob Bugge

Inspiring

In addition to what Claudio said, here is a copy of the two key posts by John and excerpt of the key post from Jochem specifying the difference in terms of downtime, thus showing the magnitude of (that part of) the performance issue:

Post #10 by John:

Jive turned off the "Read Tracking" in response to some performance issues. Hoping to get it back on after testing or a fix. Doesn't make me happy.

Lighter blue means that you have visited that link recently, not related to the new/unread messages.

Post #13 by John:

Read Tracking (identifying threads with new content since you last visit) does have an impact on performance.

Vote time. Which is more important? Read Tracking or Speed? The initial hope with read tracking is that it would do something similar to the old system that kept a high-water-mark for each forum so you could just pick up where you left off. But it never lived up to that.

Post #118 by Jochem:

Without read tracking, the average downtime has decreased from 2% to

0.5% on a daily basis.

Conclusion:

John asked us to vote between Read Tracking and Speed, and one key element of speed has now been quantified as a decrease in downtime of 2% > 0.5%.

We have not seen any quantification of download times.

Almost all voters have voted for Read Tracking, even with the knowledge that it would have an impact on performance to get it back, and I am convinced that all of us should prefer Read Tracking even with a much more significant difference in download times than in downtime, and therefore still cast the same vote.

For my part, no difference in download time would change my vote.

For most of us voting for Read Tracking I believe the lack of Read Tracking means far more delay than even a tenfold increase in download time, apart from the annoyance and needless effort, because:

1) We shall have to waste time considering/trying to remember whether each thread may be relevant (of interest and/or whether we have followed and maybe posted in it) because there is no certain marking of any kind, regardless of normal browser settings; at least in FF, the normal change of link appearance only occurs sometimes and is therefore of no help whatsoever;

2) After wasting time on 1) we shall have to waste time on opening each possibly relevant thread, read the last post(s), and consider/try to remember whether there is actually anything new, and if inconclusive we shall have to waste further time until certain.

By the way: In the context of the issues we are facing here, it is extremely hard to see that a difference in downtime between 2% and 0.5% could have the slightest significance.

S

Samoreen

Inspiring

Hi,

I don't understand this discussion. Without Read Tracking, the forum is as slow as before. They are probably aware of this. So there's only one reasonable thing to do : re-enabling Read Tracking as a first step. The second step would be to install another software since this one has proven to be the worst forum software that most of us have ever used.

Either Adobe are interested in providing good service to their customers and they will certainly do something about this issue, or they are not and the discussion is pointless because voting will have no effect anyway.

--Patrick

J

Jochem van Dieten

Inspiring

Samoreen wrote on 11/04/07 09:23:

I don't understand this discussion. Without Read Tracking, the forum is as slow as before.

Without read tracking, the average downtime has decreased from 2% to

0.5% on a daily basis.

Niall_O_Donovan

Known Participant

Hi,

There is a difference between physical speed and the extra time that is needed due to poor usability.

From my point of view, even if turning off read tracker gives a marginal increase in speed of delivery, the end result is that it is much slower for us to actually use the forums. Whereas before I could quickly glance down the forum and see exactly what is new or updated. Now it takes longer, because I have to look at each thread.

Read tracking on = slower forums, which are much easier to use.

Read tracking off = marginally quicker forums, which are more difficult and slower to use.

On the 25 March we were asked to vote and this is what people have done.

Yes, there has been a lot of discussion about speed and read tracking being equally important. But to me at least it seems clear that most people have voted to have read tracking turned back on.

It would be nice to get some feedback on the vote from the Administrators. Even if a final decision has not been made, an update at least, would be appreciated.

Niall