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Claudio González
Claudio González
Brainiac
February 16, 2012
Question

Are these still User to User forums?

  • February 16, 2012
  • 2 replies
  • 7263 views

Since my first visit to these forums, it has been very clearly stated that this is a User to User area, and that these forums are not a way of addressing Adobe. However, lately I have noriced that the expression "User to User" no longer appears in the main page of almost any forum (it does in the Spanish forum, but it also says forums when there is only one). Also, a number of new participants have appeared who display the label Adobe Employee under their names.

Has the situation changed? I ask because, if there are regular participants speaking officially for Adobe, I don't want to appear as a fool by misleadingly addressing "lost" users to other pages when they are really at the right one.

    This topic has been closed for replies.

    2 replies

    Jacob Bugge
    Jacob Bugge
    Adobe Expert
    February 26, 2012

    Chris,

    I am very sorry to hear about employee bashing.

    I certainly hope nothing of the sort has happened in the Illustrator forum where some of us really miss Teri (only few others have been round, rarely and long ago).

    Zeno Bokor
    Zeno Bokor
    Inspiring
    February 16, 2012

    Don't know the company policy on this but my understanding of it is that while yes, there are Adobe Employees who read the forums this isn't the best place to contact them as most of them are doing it in their free time. (Just about) Every situation that would require an Adobe Employee to answer a question/problem could be better resolved someplace else: problems with customer support? adobecare email; feature request/bug report? there's a designated page for that for each product; problem with serial number or somesuch? contact customer service, etc.

    Claudio González
    Claudio GonzálezAuthor
    Brainiac
    February 16, 2012

    If they are doing it in their free time, why identify themselves as employees? And there were several of them in the Reader forum, but right now I can only find one and don't have the time to look more closely...

    Claudio González
    Claudio GonzálezAuthor
    Brainiac
    February 26, 2012

    >> Adobe employees often got bashed, with all sorts of negative comments about the coding, not furnishing release dates, and update details,

    Oh, that still happens, and still drives many employees away from the forums.

    Or as one engineer said "I only look at our forums when I feel like I need abuse."  (he stopped reading and posting over a year ago)


    Bill and Chris,

    I feel very sorry by what you say. This comes as an unexpected and unpleasant surprise for me, as I have seen it happen only very rarely in the forums I frequent, and I would say that never to the extent that you mention.

    In Spanish we say that one feels "vergüenza ajena" when one is ashamed for actions of others; the idiom also implies that one indirectly apologizes for those actions. If there is a similar idiom in English, I don't know it. Pity, because this is what I feel on reading your messages.

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