A

Anonymous

Question

Back Arrow - click twice?

Forum|Forum|13 years ago
April 11, 2012
11 replies
21207 views

Yesterday I noticed that when I viewed a thread and then pressed the back arrow it does nothing. If I click the back arrow the second time it works and takes me back to discussion.

Thinking it might by my computer I shut it down last night. But same problem occurs today. Not every time, but say 90% of the time.

I can see the page icon blink on the first click and on the second click it does the "loading" message.

Has anyone else noticed this?

This topic has been closed for replies.

A

Anonymous

I think I got your point now Curt... You mean that because (if) it's not an "specific" Jive thing, or even "if" it's a (mostly Mozillas) browser issue related, it should not be on that thread's list?

If that is the case I must agree (partially) with you, as that thread is tittled: "Known Issues in new (Forums) skins" - which nothing to do with browsers' related issues.

However, whether or not related to one or the other, the problem is certainly affecting the Forums' performance and hence the user's experience; thus, at least a "I heard you" is expected from the Forums' owners - Have you seen any response to any user's report (as this thread) yet?

Trust this clarifies my posts above.

Now coming back to this/your thread... I hope that Pat - who's pissed off enough with this - can show us some light through his investigations!

@scout: Don't worry, Jive isn't in your system - that's the company's name provider of the software platform to the Adobe Forums.

Cheers

A

Anonymous

I discovered this problem back in April. Don't know what changed whether it was Firefox or Jive, but it is annoying.

The only Adobe employee to wade into this issue is, bless his heart, Chris Cox. His post #25 says he saw it with Firefox on a Mac.

Not willing to let Jive off the hook, but my point was if you google "double click back arrow" you will see a number of posts showing this problem on numerous sites with various browsers.

In additon it does not do it every time. Depends on which screen you are on. If you click on Adobe Forums for me back arrow once works. Also seem like the first time I visit a site it works. After that is it 2 clicks.

Jive may have to find out why different browsers do or don't do back arrow. Good luck on getting them motivated.

pwillener

Brainiac

Curt Y wrote:
The only Adobe employee to wade into this issue is, bless his heart, Chris Cox. His post #25 says he saw it with Firefox on a Mac.

Actually, John has also acknowledged the issue in post #161 at http://forums.adobe.com/message/4434579#4434579

It is also clear that the issue has started before the new skin, and it must be the combination of the Jive JavaScripts with a newer Firefox version.

Unfortunately I do not have as much time as I wish to investigate this further, especially since Jive does not let Firebug debug their JavaScripts. (Interestingly I can use the debugger on Internet Explorer, where of course the problem does not occur.)

pwillener

Brainiac

This is annoying the hell out of me!

This is still occurring, now with Firefox version 13.

Getting used to this, when in the Adobe forums I automatically press the Back key twice. But since this is not always happening, I often end up in the forum editor of my previous post!

With the forum being so slow these days, and thing being displayed in bits and pieces, this is really most annoying.

It's about time this is fixed!

pwillener

Brainiac

This has been annoying me so much that I have decided to try finding the cause for this problem. So I started Firebug and opened a random topic.

First all the JavaScript started displaying in Firebug, then suddenly it disappeared and was replaced by

Reload the page to get source for: http://forums.adobe.com/thread/988260

So this Jive stuff is not even debuggable...?

mytaxsite

Inspiring

Have you tried viewing the source of the page rather than using firebug? In FF to view the source you need to use:

CTRL+U

or:

tools >> Web Developer >> Page Source

When the source is on the screen, you can copy and paste it in DW and then try debugging that way.

This is just a thought but it may not be ideal for Jive pages because they use lots of scripts.

Jacob Bugge

Adobe Expert

As I mentioned in post #7, it worked for me, but only until the New Skin was applied.

Now I have to click the Back Arrow twice, too, sometimes even thrice.

As I reported in post #48 in this thread:

http://forums.adobe.com/thread/999431?start=0&tstart=0

Before all this, there were a few reports that the browser Back Button way of returning to the forum list (or somewhere else) required hitting the button twice.

Now I seem to have it too (Firefox):

First time I press it, the Reload current page arrow spins counterclockwise for a moment, then settles for the page/thread where I am,

Second time I press it, the Reload is normal, and I get to the forum page.

Edit: And then a twist:

After a second cache clearing, I did get somewhere first time I pressed the browser Back Button, only it was somewhere else:

http://forums.adobe.com/message/4382763/edit

Chris Cox

Brainiac

I'm seeing this problem in Firefox on MacOS 10.7, but not on 10.6.

And I don't see it in Safari on either OS vesion.

S

scout123456

Participating Frequently

I checked my downloads, add ons and anything else I could check on my computer to see if I was running Jive. I'm not. So maybe it's not Jive. Do all of you have Jive downloaded on your computers? And what exactly is Jive (make it simple otherwise it's lost to me?

A

Anonymous

Jive is company that makes the Adobe Forums. Look at small print on bottom of window - Adobe Froum powered by Jive - - - - .

S

scout123456

Participating Frequently

Curt Y Believe me, I am no computer geek. Wish I was. It's just trial and error for me and a lot of research. The buffer possibility seems like a good guess. I've emptied the cache and everything is fine until I go back to the site that I have problems with a second time and then it's back click twice again. The first time at the site, after emptying the cache, seems to be okay.

Firefox also sent me back a 'try refreshing profile'. I checked into out. Absolutely not, that's way out of my league. I get nervous when I have to clear the cache, history, etc.

I've also checked IE, which I don't use often, and there is no problem with the back button, even on the MSNBC site. Check out Bill@VT post.

I wonder if this is another Windows 7 glitch along with the jumping screen problem (a lot of the jumping screen seemed to be on laptops, but I have a desktop). Also, depending on how you Google the 'back button' problem, you come up with people that had this problem in 2011 and I think I saw some in 2010. I never had these problems (back button and jumping screen) with Windows XP.

Right back at ya with the, 'Let us know if you find solution'.

S

scout123456

Participating Frequently

I have had this problem for about 3 weeks now. Firefox support suggested checking the add-ons through safe-mode to see if an add-on was causing the problem. That didn't help. They also suggested downloading the new Firefox 12 (I was using Firefox 11/Windows7). That didn't help either. I tried clearing the cache. No help. I noticed on the Firefox forum site that someone asked a question regarding the 'two click' back page problem, 4 months ago. I have now noticed that this is happening on one site, MSNBC, but not on the other news sites I frequent or anyplace else. Now I just double click when I'm on that news site. It was happening before on the CBS News site and fine on the MSNBC. Try and figure that one out... It's very annoying.

A

Anonymous

scout, I do see what you are seeing. I have to double click on some sites and not on others.

Also, in Adobe forums, seems like on the first back arrow click if works, than after that if requires 2 clicks. If I revist site same thing, first back arrow click works, then takes 2.

Not a computer geek, but seems like it is filling up a buffer on first click and then not resetting until you migrate away from site.

Let us know if you find solution.

pwillener

Brainiac

It can't be that difficult to fix???

Claudio González

Brainiac

Pat Willener wrote:
It can't be that difficult to fix???

As I said in my last message above, in my opinion the problem is that nowadays nobody cares for these small problems affecting the forums, no matter how easy they may be to fix.

the_wine_snob

Inspiring

On Chrome, on Friday, April 13 @ 4:00PM PST, the Back Arrow works, albeit slowly. It is like it takes a second, or two, to think about what it should do, and then the little circular arrow, spinning thingie starts and takes me back.

Hunt

pwillener

Brainiac

It's the same; clicking the browser's Back button, or the keyboard's Back key - in 99% it must be clicked / pressed twice.

Jacob Bugge

Adobe Expert

I just tried it, and it worked.

Normally, I use the Up to button to get back to the same place in the forum, or the Bookmark to get an updated view from the start.

Claudio González

Brainiac

Have just tried several times in Safari and Explorer under Win 7. Every time I went back with just one click.

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