Inspiring

Answered

CF forums bug?.

Forum|Forum|16 years ago
December 8, 2009
3 replies
2378 views

Hi,

http://forums.adobe.com/thread/535509?tstart=0

The thread title says that it is answered, but when I went there to check which answer is correct, I found nothing there (I mean no start symbols etc.). Is that a bug?.

Also each and every time when we visit a thread I can see the "views" count getting increased +1, and I hope it should show only one view per IP.

Any comments?

This topic has been closed for replies.

Correct answer ilssac

Unfortunatly we don't because the user did not select any particular post as "the answer". They just selected the overall "question answered" option.

As Jochem said, this is how the system was designed. The quality of that design can be debated, but it is what it is.

the_wine_snob

Inspiring

Many users will click on the "Answered" icon, but not reward any points to anyone, or to any answer. Too often, they will not bother to tell the subscribers which suggestion they even used. The former is of little use, as has been debated here, while the latter can definitely help others, who discover that thread later on. What was the correct answer? What worked for the OP? Those are very important aspects to help others in the future.

I urge and even directly ask OP's to tell us what worked and what did not. I thank them profusely, when they bother to do so, just so that maybe more will bother to follow up.

Heck, I give a lot of advice, and want to know what works and what does not, plus the exact details, so I can more likely help others, when they show up with the same, or very similar question. I hate to see threads, where it's been marked as answered, but there is no reply from the OP. Then, the next user with that same problem chimes-in months later with, "hey dude, what got you going, 'cause I've got the same exact problem?" That cuts into the usefulness of these fora. At that point, things start over, almost from scratch, except for "see reply #4. Maybe it'll help you too."

Just some thoughts,

Hunt

J

Jochem van Dieten

Inspiring

Daverms wrote on 12/8/2009 5:04 PM:

http://forums.adobe.com/thread/535509?tstart=0
The thread title says that it is answered, but when I went there to check which answer is correct, I found nothing there (I mean no start symbols etc.). Is that a bug?.
Also each and every time when we visit a thread I can see the "views" count getting increased +1, and I hope it should show only one view per IP.

Both are functioning as designed. The sanity of said design is

debatable, but they are not bugs.

D

DavermsAuthor

Inspiring

Hi Jochem,

Thanks for a rapid reply.

Yeah, I agree with your point. But, if you can go to the link (which I pointed in my last post), there is nothing marked as answer and yet the title says that It is answered.

Howcome we know which one is the correct answer?.

D

DavermsAuthor

Inspiring

Unfortunatly we don't because the user did not select any particular post as "the answer". They just selected the overall "question answered" option.

As Jochem said, this is how the system was designed. The quality of that design can be debated, but it is what it is.

Hi Ian,

Thanks for pointing out that.

Apart from the pointing system and the "More Like This" navigation section available at the right pane. I hope JIVE is not that much impressive (but it is far better than the older one). It hangs in IE and works ok with FF and Chrome.

And one other thing we really miss is, When we navigate to some cf threads (older ones) which are being returned by google, it only gets us to the "Adobe Forums" home page, and I just wonder where that original thread had gone!.

I still feel that the CF developers who are out there can build a simple, better and effective system than this if Adobe can give them opportunity to do so... :-)

Thanks all for your assistance.

Claudio González

Legend

Peop

le can click on the Answered button by accident -I did it mysel

f yesterday- but, as far as I know, there

is no way of correcting this. Also, I think that if one answers "yes" to the "Is this question answered?" question but awards no points to anyone, the answer considered as correct by the OP is not marked in any way. Only those awarded points do.

Extra linefeeds kindly provided by the software.

D

DavermsAuthor

Inspiring

@Claudio,

I agree with your point too.. Still there are some flaws that we can point out with respect to this JIVE.

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