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community forums interface is poor and does not work correctly

Participant ,
Sep 29, 2019 Sep 29, 2019

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every single time i post something, i select "email when someone replies" and i never get an email, i forget i made the post, then2 weeks later, i happen to come here and see i have a reply.

 

replies are not going to spam, i checked.

 

when i reply to some one, the interface shows a one line field for me to type in, it does not expand, nor can i add any attachments to my reply.

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Participant ,
Sep 29, 2019 Sep 29, 2019

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i trid to just now, look to see what my email account is, in my settings, but i can't find it! awesome! before you ask, "dont send me any community emails" is not checked.

 

did adobe make this forum software? if so, start again.

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LEGEND ,
Sep 29, 2019 Sep 29, 2019

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Right it is a Mess. Adobe has apologized but that hasn't really helped. They have taken a Wrong Turn but like most men (Me being one of them) refused to turn around and take the right road.

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Participant ,
Oct 10, 2019 Oct 10, 2019

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so, best practice is to reply to the OP, not the person you're replying to? now that i see it, it says "reply" at right as a word, but now that i typed here, "reply" is in a blue button.

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LEGEND ,
Sep 29, 2019 Sep 29, 2019

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as for your notifications, the emails you receive from the forum you need to go to your Profile (the Avatar in the upper right hand corner), My settings, then the Following & Notifications section then Notification Settings and make some adjustments as shown below.

 

2019-09-29 11_53_38-My settings - Adobe Support Community.png

 

I've only shown the top most part. I suggest you Read all the settings and make change as you see fit.

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Participant ,
Oct 10, 2019 Oct 10, 2019

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LATEST
thanks. i made a change or 2 to the settings, but i still expect emails to things i post and don't see them, even in spam (it's possible our IT police have them blocked). i DO see "email follow options" with everything i've posted on Unchecked. curious the default is unchecked.

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Adobe Community Professional ,
Sep 29, 2019 Sep 29, 2019

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Adobe did not create this community software.  It's produced by a 3rd party called Khoros (formerly called L1thium).   Currently, none of us are thrilled with how it works.   But it's a work in progress.  We expect things to improve over time.  Fingers crossed.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Advocate ,
Sep 30, 2019 Sep 30, 2019

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> It's produced by a 3rd party called Khoros (formerly called L1thium)

Good to know this. Just to avoid installing it on a server for testing.

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