Skip to main content
Christian_Davideck
Christian_Davideck
Known Participant
May 28, 2009
Question

e-mail replies ===> time lag !!

  • May 28, 2009
  • 1 reply
  • 4430 views

Dear Adobe team. e-mail replies more or less work now (apart from the still unfixed formatting issues).

But ... sometimes there are considerable delays between the e-mail reply and the time that it's posted to your website. Sometimes 10-30 minutes. Of course, nobody can prove that it's Adobe servers not being able to catch up with all the e-mails. It might just as well have been delayed on it's way through "e-mail cyberspace" ...

But I was writing mails to other people at the same time and they did reply back immediately ...

... still no proof of anything.

Just saying that you might want to check your server load, etc., because it happens that users don't find their e-mail reply here on the forums and then double post via the web interface (only to see their message posted a second time via e-mail then) ....

    This topic has been closed for replies.

    1 reply

    J
    Jochem van Dieten
    Inspiring
    May 28, 2009

    Christian Davideck wrote on 2009-05-28 20:54:

    But ... sometimes there are considerable delays between the e-mail reply and the time that it's posted to your website. Sometimes 10-30 minutes. Of course, nobody can prove that it's Adobe servers not being able to catch up with all the e-mails. It might just as well have been delayed on it's way through "e-mail cyberspace" ...

    Those of us who run their own email servers can prove to the second

    accurately when the email was accepted by the Jive email servers.

    The issue with the variable delays in email processing has been noticed,

    proven and reported before. Adobe escalated it to Jive and Jive

    considers a variable delay to be functioning by design, as long as

    individual messages show up on the forum with 24 hours and there is no

    issue that affects all users.

    As long as there is no monitoring of the email system users are

    requested to report cases where email takes more then 24 hours or the

    issue appears to be systemic.

    Jochem

    --

    Jochem van Dieten

    http://jochem.vandieten.net/

    Christian_Davideck
    Christian_DavideckAuthor
    Known Participant
    May 28, 2009

    thanks for these insights.

    What a nonsense this response of Jive's...

    So as long as not all users are affected or messages are delivered

    within 24 hours, that's fine ....

    great!

    :rolleyes:

    So basically, this is not something either Adobe or Jive will work on,

    right ?

    Too annoying.

    Again, thanks for your explanation.

    kanguyen
    Adobe Employee
    kanguyen
    Adobe Employee
    May 29, 2009

    Thanks to Jochem for posting a reply on this.

    The 24 hour timeframe is not the desired performance we're looking for - it's more of an absolute worst-case scenario in a range provided to us by Jive based on what they've seen in the past. As you guys have mentioned previously, emails can get hung up at any point between A and B, which is why we have to accommodate some window of time for possible delays. That said, if you guys are seeing consistent delays across the board (something indicative of a system-wide phenomenon), by all means, please report them even if the delay looks to be anything more than 4-5 hours - as long as it's system-wide.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices