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Christian_Davideck
Christian_Davideck
Known Participant
May 28, 2009
Question

e-mail replies ===> time lag !!

  • May 28, 2009
  • 1 reply
  • 4430 views

Dear Adobe team. e-mail replies more or less work now (apart from the still unfixed formatting issues).

But ... sometimes there are considerable delays between the e-mail reply and the time that it's posted to your website. Sometimes 10-30 minutes. Of course, nobody can prove that it's Adobe servers not being able to catch up with all the e-mails. It might just as well have been delayed on it's way through "e-mail cyberspace" ...

But I was writing mails to other people at the same time and they did reply back immediately ...

... still no proof of anything.

Just saying that you might want to check your server load, etc., because it happens that users don't find their e-mail reply here on the forums and then double post via the web interface (only to see their message posted a second time via e-mail then) ....

    This topic has been closed for replies.

    1 reply

    J
    Jochem van Dieten
    Inspiring
    May 28, 2009

    Christian Davideck wrote on 2009-05-28 20:54:

    But ... sometimes there are considerable delays between the e-mail reply and the time that it's posted to your website. Sometimes 10-30 minutes. Of course, nobody can prove that it's Adobe servers not being able to catch up with all the e-mails. It might just as well have been delayed on it's way through "e-mail cyberspace" ...

    Those of us who run their own email servers can prove to the second

    accurately when the email was accepted by the Jive email servers.

    The issue with the variable delays in email processing has been noticed,

    proven and reported before. Adobe escalated it to Jive and Jive

    considers a variable delay to be functioning by design, as long as

    individual messages show up on the forum with 24 hours and there is no

    issue that affects all users.

    As long as there is no monitoring of the email system users are

    requested to report cases where email takes more then 24 hours or the

    issue appears to be systemic.

    Jochem

    --

    Jochem van Dieten

    http://jochem.vandieten.net/

    A
    Anonymous
    May 29, 2009

    The issue with the variable delays in email processing has been noticed,

    proven and reported before. Adobe escalated it to Jive and Jive

    considers a variable delay to be functioning by design, as long as

    individual messages show up on the forum with 24 hours and there is no

    issue that affects all users.

    Wait, hold on here--

    Sure 24 hours obviously isn't Adobe's goal here but still... Jive actually said wait up to 24 hours??? ....AHAHAHAHAHAHA!

    24 hours!!! ahaha

    Oh, that's rich, I'm going to have some fun with this one.  I wonder if this post will show up now, or "WITHIN 24 HOURS".  lol

    So much for "working" forum software huh, I guess it's a subjective thing?

    So by their criteria, the forums "work" as long as:

    1) Posted messages show up within 24 hours of their submission

    2) Logins persist for 24 hours (or less)

    3) Their support responds with a message basically saying "live with it", within 24 hours

    4) The user interface responds to user input...within 24 hours

    Sounds great!

    Good thing Jive isn't in the medical field--a patient would come in with a nail in their head and they'd get a few Advil: "Give it 24 hours and let us know if it still hurts." lol

    J
    JayJhabrix
    Inspiring
    June 2, 2009

    Ansury wrote:

    Wait, hold on here--

    Sure 24 hours obviously isn't Adobe's goal here but still... Jive actually said wait up to 24 hours??? ....AHAHAHAHAHAHA!

    I just received the following "undelivered mail" notification after ... guess what ... a lot more than 24 hours. It has actually been 5 days and 1 hour!


    sent: 28 mai, 09:18

    returned back to sender: 2 June, 09:55

    This is the mail system at host mail.sgaur.hosted.jivesoftware.com.

    I'm sorry to have to inform you that your message could not
    be delivered to one or more recipients. It's attached below.

    For further assistance, please send mail to <postmaster>

    If you do so, please include this problem report. You can
    delete your own text from the attached returned message.

                       The mail system

    <clearspace-669328960-406017-2-1994638@mail.forums.adobe.com>: lost connection
        with 10.137.24.42[10.137.24.42] while sending end of data -- message may be
        sent more than once


    Reporting-MTA: dns; mail.sgaur.hosted.jivesoftware.com
    X-Postfix-Queue-ID: 109322408128
    X-Postfix-Sender: rfc822; xxxx@...
    Arrival-Date: Thu, 28 May 2009 01:19:16 -0600 (MDT)

    Final-Recipient: rfc822; clearspace-669328960-406017-2-1994638@mail.forums.adobe.com
    Original-Recipient: rfc822;clearspace-669328960-406017-2-1994638@mail.forums.adobe.com
    Action: failed
    Status: 4.4.2
    Diagnostic-Code: X-Postfix; lost connection with 10.137.24.42[10.137.24.42]
        while sending end of data -- message may be sent more than once

    Message was edited by: kanguyen to remove email address


    Well, Jive sure is jivin' around... maybe it's time they learnt to Samba?

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