Brainiac

Answered

Edit forum post still NOT fixed????????????

Forum|Forum|5 years ago
October 5, 2020
9 replies
5203 views

Meanwhile I see the 'edit' post problem still exists and has NOT been fixed after what is it a couple of weeks, maybe more. Can't somebody who is in charge of the forum get something done about it? What is it with the Adobe employees, they seem to be frightened of their own shadow.

You'd almost think that Adobe is being run by a small team of 2 people, both who sleep 23 hours per day, its poor, and unacceptable.

This topic has been closed for replies.

Correct answer Sil.C

Thanks for the tag, @Nancy OShea!
LinSim's answer above is correct, that's why it's marked as such.

To sum this up: all users have the option to report any content to the moderators, then moderators have a few options on what to do to the report if deemed actionable. One of the most received reports is abuse and promotional content, but not all of it is bad enough to ban a user permanently. So we'd edit the post to remove the abusive content, lock the thread if necessary and leave it be.

Because of the ability to edit your own post, a lot of people that had content removed due to abuse/spam would go back and add the abuse again, undoing the edits from the moderator.
This is why this option was recently removed. If you need to add anything to the post, you can reply to it or make a new post and report the old one as duplicate, so a moderator can delete it.
Hope this answers your question.

IMPORTANT UPDATE
We've changed the backend configuration to now allow users that have a certain rank to edit their own posts.
This means new users won't be able to do so until they've participated in the community and reached a particular rank, which will hopefully solve the problem we were having with spammers and abusers. These users are usually brand new and have not posted any previous content.
We will monitor the situation closely to see how this change affects the community as a whole.

P

peternelson

Inspiring

I don't think that's an acceptable answer. Most community support forums have an "edit" feature to fix typos or add clarifications after a post is made. And it would be trivially-easy to only enable this feature for users who have been members for awhile or who are Creative Cloud subscribers if spam is really a problem.

(...and seriously, why would the "edit" feature be a bigger spam threat than the original post? it's still only one post.)

I think Adobe owes its subscribers a better explanation.

P

peternelson

Inspiring

(this is an example of why we need an Edit button, because I thought of this after I hit "Post" but there's no way to go back and add it to my original comment ...)

...what's the point of displaying a non-functional "More" button if its features are disabled? If there's nothing there then don't show the "More" option, or gray it out for non-qualified users. I'm a professional member of two different usabiliy organizations - ACM/SIGCHI and UXPA - and I offer my professional opinion that this is bad user-experience design!

Nancy OShea

Community Expert

"I'm a professional member of two different usabiliy organizations."

Good for you. I wish more people took an active interest in usability.

New users here have limited access for a reason. As a forum moderator, I can't access everything staff members and admins can. That's intentional and by definition NOT a "usability problem." The public forums are still usable by everyone.

Currently you have 104 posts. In time, your rank will improve as will your access. Be patient and keep participating in the product forums. You'll soon reach the point ranking where you CAN edit your own posts 🙂

Nancy O'Shea— Product User, Community Expert & Moderator

WolfShade

Brainiac

Great to hear that many of us get back the ability to edit posts. Now to work on deleting our own posts.

On top of that, even though I've been logging on to this forum from the same computer since 2015, I now get the "We'll email you a code to prove you are who you say you are." The hits just keep on coming.

When someone fixes this, email me. Until then, I'm done.. again. The frustration just never ends.

LinSims

Community Expert

Even the ACPs and MVPs don't get to delete their posts, or anyone else's. I'm not certain, but I believe that Khorus is set up so that if a post is deleted, all the replies to it are also deleted. That isn't fair to the people who took time to answer.

I think there's a thread about the constant 2FA issue, but I forget what the recommendations were, sorry.

Nancy OShea

Community Expert

It's true that on the current Khoros platform, nobody except Adobe Staff can delete posts. And even then only for good cause. But mods can move posts from public view (Holding).

On the previous JIVE platform, OPs could delete their own post if there were no replies. But once a reply came in, the option to delete the post was disabled. It was a good system for the scant few who used it, I guess.

Nancy O'Shea— Product User, Community Expert & Moderator

Jon-M-Spear

Brainiac

And what level must I have achieved to be permitted to edit my posts? It appears that I am still unable to edit them - yet I have been a forum member for 14 years, an Adobe user for 28 years and am a working professional.

Sil.C

Community Manager

I can't disclose the name of the rank since our community team doesn't have a public list of ranks available.
You, however, should be able to. Can you log out and back in again? The change was just made so it can take a few minutes to take effect.

T

Test Screen Name

Brainiac

"The Abuse exuse, is ridiculous." I do understand where it's coming from, though it's irritating. Spammers are irritating too. While there is a theoretical abuse - post a question, get a reply - edit the question to make the responder look stupid... there is a real and continuing abuse of all forums, chat pages, feedback pages etc. etc. which I see first hand. This is spam, everthing from business cards to brides, Dallas plumbers to Mumbai taxis. The fight is constant, and the spammers are motivated. So a common practice is to post an innocuous question like "How do I upgrade photoshop", wait a while then edit it to be an advert for Covid cures. You may not care whether there is spam, even offensive stuff, but unchecked the volume of spam swamps the real messages, driving away people who might use the forum.

P

peternelson

Inspiring

While there is a theoretical abuse - post a question, get a reply - edit the question to make the responder look stupid...

Most of the forums I'm on don't allow a post to be edited after people have posted replies. Others set a short time limit after a post where the original can be edited. That's usually the only time I edit mine anyway because after re-reading it as a post, I notice typo's or ambiguities I need to clarify. None of this is rocket science.

L

larry45

Inspiring

Is there a moderator here who can help me? Ridiculous answer, 99% of all forums have edit functin. Who moderates these forums?

L

larry45

Inspiring

Jon can you please unmark this " correct answer" I'm OP, I don't consider the issue or post resolved, thanks.

Sil.C

Correct answer

Community Manager

Thanks for the tag, @Nancy OShea!
LinSim's answer above is correct, that's why it's marked as such.

To sum this up: all users have the option to report any content to the moderators, then moderators have a few options on what to do to the report if deemed actionable. One of the most received reports is abuse and promotional content, but not all of it is bad enough to ban a user permanently. So we'd edit the post to remove the abusive content, lock the thread if necessary and leave it be.

Because of the ability to edit your own post, a lot of people that had content removed due to abuse/spam would go back and add the abuse again, undoing the edits from the moderator.
This is why this option was recently removed. If you need to add anything to the post, you can reply to it or make a new post and report the old one as duplicate, so a moderator can delete it.
Hope this answers your question.

IMPORTANT UPDATE
We've changed the backend configuration to now allow users that have a certain rank to edit their own posts.
This means new users won't be able to do so until they've participated in the community and reached a particular rank, which will hopefully solve the problem we were having with spammers and abusers. These users are usually brand new and have not posted any previous content.
We will monitor the situation closely to see how this change affects the community as a whole.

Nancy OShea

Community Expert

I agree that not being able to edit one's post is a big pain point for many. And since there's no mention of it in the Community Feedback Tracker (aka To Do list), it's neither a bug nor a feature request. Which means it was likely switched off in response to some other problem.

Nancy O'Shea— Product User, Community Expert & Moderator

P

peternelson

Inspiring

Which means it was likely switched off in response to some other problem.

I'm confused. What exactly is an ACP? I thought you guys have some sort of relationship with Adobe. But it sounds like you're as much in the dark as the rest of us, based on your qualifier "likely". But LinSims, above, who's also an ACP, seems to have some inside infomation because they said "Too many users were abusing the Edit function, so Adobe has turned the ability to edit posts ". So just for clarification, if an ACP says something, is that the official voice of Adobe?

LinSims

Community Expert

I'm sorry to say that this is not likely to change. Too many users were abusing the Edit function, so Adobe has turned the ability to edit posts off for everyone except for ACPs, MVPs, and Adobe employees.

P

peternelson

Inspiring

How do you "abuse" the ability to edit your own post? Many forums I'm on don't allow edits to a post that has been replied-to, or they require any edits to be marked AS edits so you can see what's changed. Other forums only allow edits for only a brief time to fix typo's, etc.

Also, Adobe could allow edits for people logging in with their Creative Cloud subscription info - that way you at least know who's being abusive. So I think this problem is solvable without such draconian measures.

One problem this has created is cluttering up the forums with multiple posts because an OP thinks of something he wants to add or clarify, or people ask for more information and he can't just go back and add it to the original post, so he has to make new "addendum" post. which appears farther down-thread so people seeing the original don't get the benefit of the additional information before trying to asnswer the question.