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Forum Application on mobile device does not work well

Engaged ,
Sep 01, 2018 Sep 01, 2018

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I think Adobe should a make a mobile application for their forum support as its a big community for us and we easily want to connect with this and share our ideas etc. We need an easy and portable way to access Adobe Forum like Facebook and other social media.

I hope Adobe will work on this too.

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Community Expert ,
Sep 01, 2018 Sep 01, 2018

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Are you saying you can't access these online forums from your mobile device?   Open this link in your browser and create a shortcut. for it.   It doesn't get much easier than that.

Forum Application

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Engaged ,
Sep 01, 2018 Sep 01, 2018

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To access Adobe forums I need to access through a browser. In laptop/computer its fine. But in mobile its much more complicated.

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Community Expert ,
Sep 01, 2018 Sep 01, 2018

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If you're telling me the mobile version of this website stinks, I agree with you.  I've been telling Adobe that for years.   But a dedicated mobile app is not necessary.  They just need a better mobile UI/UX for this forum.

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Engaged ,
Sep 01, 2018 Sep 01, 2018

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That will work too. Thanks for understanding what I wanted  to say

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Community Expert ,
Sep 02, 2018 Sep 02, 2018

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I rarely use the forum with my phone. Currently I’m using my iPad. In both cases the experience could be better. On the phone using the fora works best in landscape. The portrait view is practically not usable.

The problem here is that Adobe has bought the service of the forum from a third party and Adobe is using what they get offered. I agree, however, that the user experience is not the best and that Adobe or their partner could do better.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Sep 01, 2018 Sep 01, 2018

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Moved from Creative Cloud forum.

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LEGEND ,
Sep 03, 2018 Sep 03, 2018

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JIve Software (now owned by Aurea) put out a mobile app many years ago but it's not compatible with the customized site that Adobe has built. The website was only ever intended for desktop-size browsers. Jive's suggestion for users on mobile has always been to just use email.

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Participant ,
Jan 27, 2021 Jan 27, 2021

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For what it's worth, I heartily agree that these should work properly and fully on mobile devices. 

yes it's harder, but we really do access these forums on mobile devices A LOT. 

I hate to be that guy but come on. It's 2021! For all pain it is to developers, mobile functionality is critical for information forums 

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Community Expert ,
Jan 27, 2021 Jan 27, 2021

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Yeah, I agree.

During another recent power outage here, I was forced to use a late model iPad Air on the web and this forum was unusable.  I couldn't see a single post!  Clicking on my Avatar did nothing.  The More link did nothing.   I don't expect everything to work right on all devices.  But nothing worked and that's unacceptable.

Nancy_OShea_1-1588967747848.png

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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