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New Participant
September 23, 2019
Question

Forum Bug: Cannot change forum screen name from account profile page

  • September 23, 2019
  • 5 replies
  • 1928 views

Please update my display name as:  alibroth

 

Thanks,

Andre'

 

[Moderator's note: I moved this from Community Help to Community Feedback and changed the topic to a bug report.]

This topic has been closed for replies.

5 replies

NB, colourmanagement
Community Expert
Community Expert
October 23, 2019

Hiu,

 

I wonder if it might work to just delete the original account and start again. If it can't be deleted then just open a new one and ignore the old. Might work?

 

I hope this helps

if so, please "like" my reply and if you're OK now, please mark it as "correct", so that others who have similar issues can see the solution

thanks

neil barstow, colourmanagement

Nancy OShea
Community Expert
Community Expert
October 23, 2019

Neil,

No disrespect but I don't think cancelling an Adobe user account is any kind of solution for paying members.  There is a disconnect between Adobe.com and Khoros on community.adobe.com which needs attention.

 

Nancy O'Shea— Product User & Community Expert
NB, colourmanagement
Community Expert
Community Expert
October 30, 2019

Nancy

youre right

In the world of computing its often quite a mission to try get developers to change anything, I am so used to coming up with workarounds for myself so I can get by day to day without frustration that its become a habit. 

 

 

neil barstow, colourmanagement

Nancy OShea
Community Expert
Community Expert
October 23, 2019

Moved to Community Feedback.

Maybe Melissa or David can tell us when this will be fixed.

Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Community Expert
September 23, 2019

"Click your avatar in the upper right corner and select profile"

 

John,  the forum screen names can't be changed from the forum.   Users must log-in to https://account.adobe.com and edit their Profile page. 

 

I don't know if Khoros is accepting screen name changes yet.  It hasn't so far.  I logged it in the Back Room under Botched Screen Names.

Nancy O'Shea— Product User & Community Expert
alinbrothAuthor
New Participant
September 24, 2019
Thanks for the help. I tried your suggestion and it did not work. I'll be alinbroth for a while I guess.
Nancy OShea
Community Expert
Community Expert
October 1, 2019
Unofrtunately it does not. It contains Adobe foum name but does not include the display name. If I come to this profile I am unable to change everything but the display name.
The Forum Name = display name, screen name.
Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Community Expert
September 23, 2019

To change your forum screen name,

  1. Click here: accounts.adobe.com - Manage your profile
  2. Under 'Name for Adobe Community forums', change your screen name to what you'd like to be seen as
  3. Click 'Save' in the lower right

 

Nancy O'Shea— Product User & Community Expert
Inspiring
October 23, 2019

I also changed my name there and it does NOT update my display name here. I am not sure why my email address is showing as my display name but I would love to change that. Any other suggestions?

John T Smith
Community Expert
Community Expert
September 23, 2019

This is a public forum, not Adobe support... other users here can't edit your account

 

Click your avatar in the upper right corner and select profile