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A
alinbroth
New Participant
September 23, 2019
Question

Forum Bug: Cannot change forum screen name from account profile page

  • September 23, 2019
  • 5 replies
  • 1928 views

Please update my display name as:  alibroth

 

Thanks,

Andre'

 

[Moderator's note: I moved this from Community Help to Community Feedback and changed the topic to a bug report.]

    This topic has been closed for replies.

    5 replies

    NB, colourmanagement
    Community Expert
    NB, colourmanagementCommunity Expert
    Community Expert
    October 23, 2019

    Hiu,

     

    I wonder if it might work to just delete the original account and start again. If it can't be deleted then just open a new one and ignore the old. Might work?

     

    I hope this helps

    if so, please "like" my reply and if you're OK now, please mark it as "correct", so that others who have similar issues can see the solution

    thanks

    neil barstow, colourmanagement

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 23, 2019

    Neil,

    No disrespect but I don't think cancelling an Adobe user account is any kind of solution for paying members.  There is a disconnect between Adobe.com and Khoros on community.adobe.com which needs attention.

     

    Nancy O'Shea— Product User & Community Expert
    NB, colourmanagement
    Community Expert
    NB, colourmanagementCommunity Expert
    Community Expert
    October 30, 2019

    Nancy

    youre right

    In the world of computing its often quite a mission to try get developers to change anything, I am so used to coming up with workarounds for myself so I can get by day to day without frustration that its become a habit. 

     

     

    neil barstow, colourmanagement

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 23, 2019

    Moved to Community Feedback.

    Maybe Melissa or David can tell us when this will be fixed.

    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 23, 2019

    "Click your avatar in the upper right corner and select profile"

     

    John,  the forum screen names can't be changed from the forum.   Users must log-in to https://account.adobe.com and edit their Profile page. 

     

    I don't know if Khoros is accepting screen name changes yet.  It hasn't so far.  I logged it in the Back Room under Botched Screen Names.

    Nancy O'Shea— Product User & Community Expert
    A
    alinbrothAuthor
    New Participant
    September 24, 2019
    Thanks for the help. I tried your suggestion and it did not work. I'll be alinbroth for a while I guess.
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 1, 2019
    Unofrtunately it does not. It contains Adobe foum name but does not include the display name. If I come to this profile I am unable to change everything but the display name.
    The Forum Name = display name, screen name.
    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 23, 2019

    To change your forum screen name,

    1. Click here: accounts.adobe.com - Manage your profile
    2. Under 'Name for Adobe Community forums', change your screen name to what you'd like to be seen as
    3. Click 'Save' in the lower right

     

    Nancy O'Shea— Product User & Community Expert
      M
      MissHQ
      Inspiring
      October 23, 2019

      I also changed my name there and it does NOT update my display name here. I am not sure why my email address is showing as my display name but I would love to change that. Any other suggestions?

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      September 23, 2019

      This is a public forum, not Adobe support... other users here can't edit your account

       

      Click your avatar in the upper right corner and select profile

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