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A
Anonymous
August 14, 2012
Question

Forum fails to deliver email notifications

  • August 14, 2012
  • 3 replies
  • 6773 views

I am no longer receiving email notifications from the Photoshop Forum, even though my settings are unchanged. Why not? How am I supposed to know when someone responds to my post?

    This topic has been closed for replies.

    3 replies

    dowbright
    dowbright
    Known Participant
    October 18, 2013

    I click notiications on for everything in my list. Nothing. I click notifications off. Nothing. I get no email from my forum stuff, ever, and never have. Not a one, EVAH!

    Sales letters? Oh, yeah. The only support place I'm more fed up with (for paid services/products) is Skype. They stink almost as badly as Adobe, but not quite. Because I spend a lot more money here, you know? So it hurts worse.

    adobe-admin
    adobe-admin
    Legend
    October 18, 2013

    Your account is subscribed to get email notifications in 23 threads, but no full forum spaces. If there have been new replies to any of those threads since you clicked on Receive Email Notifications you should be getting email from forums_noreply@adobe.com. Can you check your spam filter to see if they are getting caught up there? I received your post via email notification and am replying to it via email.

    Thanks!

    Sandee Cohen
    Sandee Cohen
    Legend
    October 14, 2012

    Hi Terri,

    I'm having the same problem. I've subscribed to the Photoshop for Beginners forum, but aren't getting any emails.

    adobe-admin
    adobe-admin
    Legend
    October 15, 2012

    Gary, yes, Stop Notifications means that at some point you clicked on the Receive Notifications link. Clicking it again will turn them off.

    Hi Sandee.

    You are subscribed to 3 forums. Are you getting any notifications from the other two?

    Sandee Cohen
    Sandee Cohen
    Legend
    October 19, 2012

    I have spoken to two Adobe people who have told me that the forums are indeed sending me emails, but I'm not getting them.

    They say this is probably a problem with me ISP. This confuses me. It doesn't make sense to me that I would get email from other parts of adobe.com such as apartners@adobe.com or prforums@adobe.com, but not forums_noreply@adobe.com.

    Also, if it is my ISP, shouldn't I still see those emails on my mac.com webmail service? The email is sent directly to mac and then my Mail client fetches the emails.

    Also, if it's my ISP, wouldn't I be able to see the emails on my smartphone. It doesn't use my ISP at all.

    If anyone has insight as to what organization I should try to contact (Apple and Time/Warner are both megaliths that I'd rather not tilt at without reason), could you let me know?

    A
    Anonymous
    September 3, 2012

    I am still not getting any email notifications from the forum.

    A
    Anonymous
    September 4, 2012

    Is it possible they have been classified as spam and sent there, or to trash, rather than to inbox?

    adobe-admin
    adobe-admin
    Legend
    September 4, 2012

    Not possible. I monitor my Junk Mail box constantly.


    You are up to 91 subscriptions. I'm not getting reports from others about this. I got notified of this thread via my email subscription. Could your ISP be blocking the mail before it even gets to your in box?

    I'll ask Jive's hosting folks to see if there is anything they can deduce from the logs.

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