Legend

Answered

Forum 'Sign In' with Firefox browser not working

Forum|Forum|12 years ago
October 6, 2013
4 replies
9502 views

Anyone else having this issue with Firefox 23 or 24? IE9 works fine.

This topic has been closed for replies.

Correct answer Dave Merchant

Didn’t the actual hack occur a couple weeks ago? Were you notified of the changes more than that long ago?

The issue with a 404 "Oops" page showing when you try to sign into these forums is NOT related to the security alert, nor to any planned changes to the login system. It's a bug with the content delivery network that hosts the forum software, and it's under investigation.

Meanwhile if you encounter the 404 page, clear your browser's session cookies for the adobe.com domain and try again. No need to clear your browsing history or cache, just the cookies.

D

Dave Merchant

Legend

Moved to Forum Comments, this has nothing to do with Lightroom.

Todd ShanerAuthor

Legend

My original Forum 'Sign In' trshaner has been restored. The solution was to assign a new unique email address for the Forum Sign that would not conflict with my other exisitng Adobe accounts.

Special thanks to Adobe Staff Beverley Gray for making it happen!

HarrieB

Inspiring

it happens very frequently in Explorer too lateley so I believe it has nothing to do with the browser.

Geoff the kiwi

Community Expert

There are some changes going on in the background with the forums, logins, etc.... Adobe are aware of this. Patience please while the changes are implemented.

D Fosse

Community Expert

Ooooooooooops, it's back again this morning. Cleared Firefox cache, closed FF, and it still won't work. Tried clearing the FF cache and closing a 2nd time and now it works.

I also received the Adobe Customer Care email a couple of days ago and reset my Adobe Store login password, but I couldn't figure out how to reset my Adobe Forums password with different sign in name. Late last night I received the same email a 2nd time from Adobe Customer Care. Not sure if it's just a blast to everyone or selected people who didn't reset passwords.

How do you reset the Adobe Forums Password?

How do you reset the Adobe Forums Password?

I followed the link in the mail and reset once - the new password works everywhere: forums, store - and CC sign in.

Jim Wilde

Community Expert

My "normal" link works fine in FF24: http://forums.adobe.com/community/lightroom?view=discussions

But the link you are trying (forums.adobe.com/adobe) gives the same problem....which tends to indicate it's not a valid link? Same in Chrome, unless there's something after "adobe" which we can't see?

D

dj_paige

Legend

Clear your cache in Firefox and then restart the browser

Todd ShanerAuthor

Legend

dj_paige wrote:
Clear your cache in Firefox and then restart the browser

Thanks DJ that fixed it!

D Fosse

Community Expert

I'm getting it too, and if you check into "forum comments" a lot of others do as well.

To me it seems simply intermittent. Clearing the cache sometimes works, sometimes not. Clearing out cookies ditto. And if I just wait and try later, that works too sometimes.

I use Safari (Windows) as second browser (anything to avoid IE), and haven't seen it there.

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