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Forum 'Sign In' with Firefox browser not working

Todd Shaner
LEGEND ,
Oct 06, 2013 Oct 06, 2013

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Anyone else having this issue with Firefox 23 or 24? IE9 works fine.

Firefox Sign In.jpg

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correct answers 1 Correct answer

Dave Merchant
LEGEND , Oct 06, 2013 Oct 06, 2013

The issue with a 404 "Oops" page showing when you try to sign into these forums is NOT related to the security alert, nor to any planned changes to the login system. It's a bug with the content delivery network that hosts the forum software, and it's under investigation.

Meanwhile if you encounter the 404 page, clear your browser's session cookies for the adobe.com domain and try again. No need to clear your browsing history or cache, just the cookies.

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D Fosse Community Expert
Community Expert ,
Oct 07, 2013 Oct 07, 2013

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In Response To Bob_Peters

It*s random. Each time you try, you're either in or out, that's all. Clearing out cookies (or cache) seems to make no difference whatsoever and has no bearing on the outcome next time.

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Dave Merchant
LEGEND ,
Oct 16, 2013 Oct 16, 2013

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Moved to Forum Comments, this has nothing to do with Lightroom.

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Todd Shaner
LEGEND ,
Oct 28, 2013 Oct 28, 2013

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LATEST
In Response To Dave Merchant

My original Forum 'Sign In' trshaner has been restored. The solution was to assign a new unique email address for the Forum Sign that would not conflict with my other exisitng Adobe accounts.

Special thanks to Adobe Staff Beverley Gray for making it happen!

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