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PECourtejoie
Community Expert
October 15, 2019
Question

FR: rename community help

  • October 15, 2019
  • 9 replies
  • 1958 views

It seems many users are confused about the purpose of that forum, and post there when they need help from the community.

This topic has been closed for replies.

9 replies

axmelissarios1
Community Manager
Community Manager
October 18, 2019

Hi PECourtejoie,

 

Thanks for submitting this - I've made a request internally for our team to figure out how to better explain the purpose of each community, whether through community name changes or brief descriptions of the communities or another solution.

 

Thanks again,

Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe
John Waller
Community Expert
February 3, 2020

 

>> I've made a request internally for our team to figure out how to better explain the purpose of each community

 

Has this gone any further?

 

"Community Help" definitely needs to be renamed since it's not supposed to serve the same purpose as the Get Started forum.

 

>>  or brief descriptions of the communities

 

Few people read those. They glance at the Forum title then post. No further thought involved.

 

If the title needs to be described then it's a fail and it needs to be renamed.

 

Community Help serves as little more than a starting point for newbies who don't know where else to post. I see a dozen product-related posts a day in there. If I have time and energy I move them to the correct forum.

Just Shoot Me
Brainiac
February 3, 2020

Quote:

Community Help serves as little more than a starting point for newbies who don't know where else to post. I see a dozen product-related posts a day in there. If I have time and energy I move them to the correct forum.

End Quote:

 

And so does the Get Started forum.

As with your comment the forums need description and IMHO the Sort: order needs to Default to Alphabetical and NOT Popular. With the Sort at Popular the Get Started forum is at the top of the list. So people that look at a LIST of Randomly placed program names, that normally would be in an Alphabetical order, they give up trying to find the product forum they need help with.

It is like having a numbered list that started with 6 then went to 9 back to 4, 7, 1, 12, 3, 15, 8.

Really???? I mean Really? And you are looking for # 2 (look there is no 2 in the list). So I'll just post in # 6.

 

 

 

 

Just Shoot Me
Brainiac
October 16, 2019

In response To NB_coulormanagement

 

QUOTE:

Adobe Community Professional, 8 hours ago

Dave, agree with that, great idea

and ideally that info would not be hidden in a "FEATURED" post at the top of the list where lots of folk won't think to  look. 

 

neil

END QUOTE:

 

Not only that but the posts marked As Featured only appear at the top of the list "IF" you have Relevance selected in the Sort box and even then only for a period of time. Then they move down the list.

But who in their Right Mind would selct Relevance as a Sort order. Relevant to what, who, where. IMHO that sort choice make no sense at all.

 

And even if this forum started using Sticky posts, post that will always stay at the top of the list of discussions, the user would need to actually Go To that forum. 

These descriptions need to be on the Main forum page just under forum title.

And while they are at it make the Sort for that main page Alphabetical and or make the User choice Stick. Right now it always goes back to Popular??? Popular to WHO. That is as Stupid as the Relevance sort order.

NB, colourmanagement
Community Expert
October 16, 2019

Dave, agree with that, great idea

and ideally that info would not be hidden in a "FEATURED" post at the top of the list where lots of folk won't think to  look. 

 

neil

Just Shoot Me
Brainiac
October 16, 2019

Rename it to Forum Help, or Posting help, or Help with this Forum.

PECourtejoie
Community Expert
October 15, 2019

@Dave the hack could be to put text in the forum header, if it is an image...

Brainiac
October 16, 2019
It's not, and that wouldn't work for accessibility. In all sensible forums the table of sub-topics on the "home page" includes a brief description, date of last post, etc. but Adobe have this fеtish for empty space, rather like the heads of their web programmers...
PECourtejoie
Community Expert
October 16, 2019
Alt tags? We can have strong opinions, but I'm sure we can voice them better without being disrespectful to the people that make this forum live...
NB, colourmanagement
Community Expert
October 15, 2019

Dave, agree with that, great idea and ideasll not hidden in a "FEATURED" post at the top of the list where lots of folk won't think to  look. 

 

neil

Brainiac
October 15, 2019

How about adding a sentence or two explaining what each forum is for!

But we can't do complicated things like that anymore...

Peru Bob
Community Expert
October 15, 2019

Rename to "Help Using the Forums"?

Ann Bens
Community Expert
October 15, 2019

Rename to what?