Community Expert

Question

FR: rename community help

Forum|Forum|6 years ago
October 15, 2019
9 replies
1958 views

It seems many users are confused about the purpose of that forum, and post there when they need help from the community.

Enhancement

This topic has been closed for replies.

axmelissarios1

Community Manager

Hi PECourtejoie,

Thanks for submitting this - I've made a request internally for our team to figure out how to better explain the purpose of each community, whether through community name changes or brief descriptions of the communities or another solution.

Thanks again,

Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe

John Waller

Community Expert

>> I've made a request internally for our team to figure out how to better explain the purpose of each community

Has this gone any further?

"Community Help" definitely needs to be renamed since it's not supposed to serve the same purpose as the Get Started forum.

>> or brief descriptions of the communities

Few people read those. They glance at the Forum title then post. No further thought involved.

If the title needs to be described then it's a fail and it needs to be renamed.

Community Help serves as little more than a starting point for newbies who don't know where else to post. I see a dozen product-related posts a day in there. If I have time and energy I move them to the correct forum.

Just Shoot Me

Brainiac

Quote:

Community Help serves as little more than a starting point for newbies who don't know where else to post. I see a dozen product-related posts a day in there. If I have time and energy I move them to the correct forum.

End Quote:

And so does the Get Started forum.

As with your comment the forums need description and IMHO the Sort: order needs to Default to Alphabetical and NOT Popular. With the Sort at Popular the Get Started forum is at the top of the list. So people that look at a LIST of Randomly placed program names, that normally would be in an Alphabetical order, they give up trying to find the product forum they need help with.

It is like having a numbered list that started with 6 then went to 9 back to 4, 7, 1, 12, 3, 15, 8.

Really???? I mean Really? And you are looking for # 2 (look there is no 2 in the list). So I'll just post in # 6.

Just Shoot Me

Brainiac

In response To NB_coulormanagement

QUOTE:

NB__colourmanagement

Adobe Community Professional, 8 hours ago

Dave, agree with that, great idea

and ideally that info would not be hidden in a "FEATURED" post at the top of the list where lots of folk won't think to look.

neil

END QUOTE:

Not only that but the posts marked As Featured only appear at the top of the list "IF" you have Relevance selected in the Sort box and even then only for a period of time. Then they move down the list.

But who in their Right Mind would selct Relevance as a Sort order. Relevant to what, who, where. IMHO that sort choice make no sense at all.

And even if this forum started using Sticky posts, post that will always stay at the top of the list of discussions, the user would need to actually Go To that forum.

These descriptions need to be on the Main forum page just under forum title.

And while they are at it make the Sort for that main page Alphabetical and or make the User choice Stick. Right now it always goes back to Popular??? Popular to WHO. That is as Stupid as the Relevance sort order.

NB, colourmanagement

Community Expert

Dave, agree with that, great idea

and ideally that info would not be hidden in a "FEATURED" post at the top of the list where lots of folk won't think to look.

neil

Just Shoot Me

Brainiac

Rename it to Forum Help, or Posting help, or Help with this Forum.

PECourtejoieAuthor

Community Expert

@Dave the hack could be to put text in the forum header, if it is an image...

D

Dave Merchant

Brainiac

It's not, and that wouldn't work for accessibility. In all sensible forums the table of sub-topics on the "home page" includes a brief description, date of last post, etc. but Adobe have this fеtish for empty space, rather like the heads of their web programmers...