This is a genuine, well-known quote by Mahatma Gandhi, the Indian spiritual leader and activist:
• A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
• He is not an interruption in our work. He is the purpose of it.
• He is not an outsider in our business. He is part of it.
• We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
Employees of any entity, whether in government or in private business, will do well to keep it in mind and at heart.
The recent post by Kathy Nguyen, universally well received here, shows that she knows this principle and puts it into practice.
However, a few Adobe staff and associates seem somehow to think that Adobe's customers are lowly adversaries in some sort of Internet game or in a newsgroup. Those who manifest that misguided and poisonous attitude in this forum and in their blogs are showing their incompetence and their ignorance of basic business principles. To them I say: you're dead wrong! You are far from being our superiors, you are our servants.
They should know well who they are—and we certainly do.
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