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the_wine_snob
the_wine_snob
Inspiring
August 1, 2012
Question

Has Linking Stopped Working for Others?

  • August 1, 2012
  • 2 replies
  • 2562 views

As of this AM, August 01, 2012, the ability to Link a URL seems to have ceased to work. The dialog box never goes beyond a black field, so no URL input box.

As of yesterday, it was working fine.

Have tried with Chrome and IE 7 & 8, with the same results.

Hunt

    This topic has been closed for replies.

    2 replies

    pwillener
    pwillener
    Brainiac
    August 2, 2012

    I have observed similar behaviour in the past (but not today).  The best way to cure it: wait until tomorrow...

    the_wine_snob
    the_wine_snobAuthor
    Inspiring
    August 2, 2012

    Thanks to everyone for testing and reporting.

    I have had issues with that Link URL box in the past, and usually trying it a second time, or a moment later, always "fixed" things, but not now.

    In my cases, all of the links were to Adobe Forum articles, but without the input box, I could not link those. Instead, I just pasted the URL into the Reply.

    Guess that I will wait until tomorrow, as for the second day, I still cannot get that input box.

    Appreciated,

    Hunt

    the_wine_snob
    the_wine_snobAuthor
    Inspiring
    August 4, 2012

    This is starting to look like a browser issue, as Inserting a Table yields the same black insertion screen. However, I am seeing this behavior in a couple of different browsers, so that is a puzzle.

    Updated nVidia driver, just in case, but same behavior.

    Will explore some other browsers.

    Cannot imagine what happened a few days back, as both Insert URL Link and Insert Table were working perfectly in Chrome.

    I'll look at System Restore Points, to see if there was perhaps a Win update, that killed things for me.

    More, if I find it,

    hunt

    TerriStone
    Adobe Employee
    TerriStone
    Adobe Employee
    August 1, 2012

    Testing to see if I can link the URL http://helpx.adobe.com/community/swapp/swapp-ipad-app.html

    It seems to work for me. Bill, is the link above active on your display?

    the_wine_snob
    the_wine_snobAuthor
    Inspiring
    August 1, 2012

    Terri,

    Thank you. The URL Linking that I am referring to is from the Insert Link icon in the edit screen, the A with the chain:

    Note: from older Adobe Forum, but still Jive.

    Yesterday, it worked, as per usual, but today has failed to initialize the URL Insert dialog box.

    As a test, highlight a word, and click that Insert URL icon. Do you get the normal dialog screen with the input box for the URL?

    Thanks for the response,

    Hunt

    the_wine_snob
    the_wine_snobAuthor
    Inspiring
    August 1, 2012

    Yes, that's what I used.


    OK, this is all that I am getting:

    I'll try clearing caches, but would find it odd, if the same function failed in three browsers.

    Back soon, and thanks,

    Hunt

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