Is there a forum moderator?

Forum|Forum|10 years ago
April 26, 2015
返信数 3.
2141 ビュー

The title says it all really.

It would be really helpful at times like this, when lots of people are having the same problem, or a new camera is as yet unsupported, that something is added to the forum Announcement box. Apparently, many people don't bother to read through the forum for similar issues, but they might take notice of the highlighted box at the top of the page.

Anyway, is there actually anyone who moderates here, or is it just the case that a staffer announces updates every few months?

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解決に役立った回答 Dave Merchant

To answer the original question:

Yes, we have several hundred moderators on the site - a mixture of Adobe employees and community volunteers. All moderators are either MVPs or Staff, but not all MVPs and Staff are moderators. We don't identify moderators by a special badge.

Moderators can perform actions on the posted content in the areas of the site they have a responsibility for (they can edit and move posts, lock topics, delete spam, etc.) but they cannot change the 'Overview' pages for a product space or post system announcements. That's the job of Community Administrators, and there are only a few of us. Except for emergency messages, all the product-related announcements are created by the Adobe Product Teams (PT), and it's entirely up to each PT as to what they choose to announce, or not. Since only one announcement is visible on the banner at a time, having too many means that most people miss out on seeing the important ones. Instead, each product space is encouraged to add links on the Overview page to FAQs, HELPX documents and Adobe Blogs, however keeping these updated is again the responsibility of each PT. Some are busy doing other things - like fixing the bugs!

D

Dave Merchant解決！

Legend

To answer the original question:

Yes, we have several hundred moderators on the site - a mixture of Adobe employees and community volunteers. All moderators are either MVPs or Staff, but not all MVPs and Staff are moderators. We don't identify moderators by a special badge.

Moderators can perform actions on the posted content in the areas of the site they have a responsibility for (they can edit and move posts, lock topics, delete spam, etc.) but they cannot change the 'Overview' pages for a product space or post system announcements. That's the job of Community Administrators, and there are only a few of us. Except for emergency messages, all the product-related announcements are created by the Adobe Product Teams (PT), and it's entirely up to each PT as to what they choose to announce, or not. Since only one announcement is visible on the banner at a time, having too many means that most people miss out on seeing the important ones. Instead, each product space is encouraged to add links on the Overview page to FAQs, HELPX documents and Adobe Blogs, however keeping these updated is again the responsibility of each PT. Some are busy doing other things - like fixing the bugs!

Yammer作成者

Inspiring

Thanks for the explanation, Dave.

So, basically, it sounds like we're stuck with things as they are. Jive is a bloody awful platform; it's slow and unintuitive, gets worse with every update, and, it seems, there seems to be no facility to pin common faults to the top as they arise, nor anyone who would implement this if there was.

Using the forums feels like wading through treacle, and it's especially frustrating when you know that users could help themselves if things were set up better.

I've been a regular on a couple of Adobe forums for 7 years. I've stopped using the Bridge forum for reasons outlined above, and I'm starting to feel the same way about the Camera Raw forum. It's just not worth the effort any more.

A

Anonymous

mytaxsite.co.uk said on Sept. 01, 2012:

"These forums are to resolve any problems the customers might have with various Adobe products. Apart from this, I agree, these forums are not pleasing to the eyes for somebody who wants to spend whole day and night browsing the different threads that are posted here almost every minute".

"About the Forums Redesign" (Archived 2012) Is this Discussion replaced somewhere?

John Waller

Community Expert

Moved from Camera Raw forum.

Yammer作成者

Inspiring

Well, hang on a minute.

My post was just moved to another forum by a Mr John Waller. Presumably, John Waller has the power, and deemed it necessary, to move this post. So that sort of answers the question—only it doesn't!

So, John, are you a "moderator" of the Camera Raw forum, and/or are you able to update the Announcements box? Are there more of you? How did you know to move my post?