A

Anonymous

Answered

John C., Please help if it's possible to restore the display name for Ken

Forum|Forum|16 years ago
June 24, 2009
4 replies
17774 views

John,

This is a personal private message, everyone else please ignore.

Dave Milbut has worked tirelessly trying to see if he could help me restore my user name as Ken Nielsen along with my little 5-letter password. I've only been able to log on here by making up a new moniker and password which was fortunate as most forums will not allow you to enter as a new user when you still have your old standard e-mail address. The process has been like swiss cheese: some things work, some have holes in them and are not really there (no cheese.)

Whatever you can do, even to the point of advising me to leave everything as it is, would be appreciated. It would be nice to have my old name back. I think others here have had to change their names also but one thing at a time.

You can contact Dave if you need the background history of his work on this over the past few weeks. Other than that, I'm out of ideas and need help.

Thanks,

Ken

This topic has been closed for replies.

Correct answer

here's what i got:

(mostly cut and past from an e-mail to ken)

i tried logging in with "Ken Nielsen" & "[redacted pw]" and get:
"Adobe ID and password do not match"

i clicked reset password... and get:

"Step 2: Look in your email.

We will send an email to the address associated with the ID.

Once you receive the email, click on the URL in the email. You will go to a web page to create a new password."

clicked SEND PASSWORD and get:

"Look in your email.

We have sent an email to the address associated with the ID. You will receive an email from Adobe in the next few minutes with instructions to reset your password. For security purposes, you must re-set your password within the next 24 hours.

If you don’t receive this email or if you have additional questions, please visit Customer Service for helpful tips, or to open a chat session during business hours.

For additional Acrobat Connect support click here."

ken says he has never changed the original pw, nor the email addy used associated w/the id (the same one we were communicating with). i asked him to double check his spam folder (it's a yahoo address). maybe john c. can check the ken id and make sure the email is correct so ken can reset his own pw? or can you - john - reset the pw for him?

any other questions, please let me know, i'm at aikodude at yahoo dot com, or post here or private message me.

ken, you might want to private message john with your yahoo email addy so he can update the id with the correct address, in case it got corrupted...

dave

A

Anonymous

ken, any luck from either the customer service link or help from this forum?

dave

A

Anonymous

"ken, any luck from either the customer service link or help from this forum?

dave"

I think it would be easier to go into court and have my name changed to Saskatchewanobie.

A

Anonymous

Saskatchewanobie wrote:
Freehand MX version 10 11.0.2 build 92 rocks

Amen Brother!

"Freehand MX version 10 11.0.2 build 92 rocks"

You're preachin' to the choir!

I thought it was version 11. Somehow, yesterday, my installed version looked like it said 10.0.2 - I just checked it and indeed

it' says 11.0.2 build 92 today. YES!!! Glad that was just a mis-read on my part and I don't have to dig out the update patch disk again.

Thanks for the confirmation reminder.

Ken

A

Anonymous

oh and if you need a REASON for why i was trying to help ken? it's because ADOBE HAS BEEN NO FEKKING HELP TO THIS LONG TIME USER FOR MONTHS DESPITE HIS REPEATED REQUESTS FOR HELP FROM THE POWERS THAT BE.

A

Anonymous

So I am concluding he is knowingly sending someone the wrong way and
being very vocal about how 'helpful' he is, and would like to know why.

sorry, but i'm fumed over this! what a pompous and arrogant attitude! who the fak are you to conclude ANYthing about me or my motives? how am i being "vocal about how helpful" i am? and WHY DO YOU GIVE A FLYING FEK to the point you have to butt in and accuse me of having some nefarious underhanded motive for helping someone?!! then even after a post where it was pretty clear i was pissed (i thought) and that you had made a wrong assumption, you continued to post to try to "prove your point".

i take back the point about the respect in my last post. fek you bish!

you're just another example of how the wonderful adobe representatives treat regular users ...

why do we even bother any more?

A

Anonymous

This forum has gone to sh!t. The people who were once helpful are learning that their help is no longer wanted by Adobe and the hosts are all a bunch of a$$holes now, as all the good hosts have gone. Adobe has absolutely destroyed any sense of community that we once had here.

joziG

Known Participant

Buko

So many have said this in whatever words so very often now.

Why are we all still hanging around?

Well, it is not all anymore. That is for sure.

A

Anonymous

Correct answer

here's what i got:

(mostly cut and past from an e-mail to ken)

i tried logging in with "Ken Nielsen" & "[redacted pw]" and get:
"Adobe ID and password do not match"

i clicked reset password... and get:

"Step 2: Look in your email.

We will send an email to the address associated with the ID.

Once you receive the email, click on the URL in the email. You will go to a web page to create a new password."

clicked SEND PASSWORD and get:

"Look in your email.

We have sent an email to the address associated with the ID. You will receive an email from Adobe in the next few minutes with instructions to reset your password. For security purposes, you must re-set your password within the next 24 hours.

If you don’t receive this email or if you have additional questions, please visit Customer Service for helpful tips, or to open a chat session during business hours.

For additional Acrobat Connect support click here."

ken says he has never changed the original pw, nor the email addy used associated w/the id (the same one we were communicating with). i asked him to double check his spam folder (it's a yahoo address). maybe john c. can check the ken id and make sure the email is correct so ken can reset his own pw? or can you - john - reset the pw for him?

any other questions, please let me know, i'm at aikodude at yahoo dot com, or post here or private message me.

ken, you might want to private message john with your yahoo email addy so he can update the id with the correct address, in case it got corrupted...

dave

A

Anonymous

Nothing has come to me in spam folder or otherwise.

I'll wait for response from John here so I can link to his e-mail address.

Thanks Dave,

Ken

A

Anonymous

no problem ken. anything i can do to help man...

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