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Anonymous
January 22, 2013
Answered

Limitations of Email Discussions

  • January 22, 2013
  • 1 reply
  • 866 views

I have never used email as it is not a good fit for me, and has limitations.  But to answer questions properly it would be helpful to know what they see.

Here is what I am assuming they see or don't see.  If incorrect set me straight please, but be gentle.

1.  They do not see any edits made to messages.

2.  They do not see header for Announcements of current issues.

3.  They do not see Link to mark answers "answered" or "helpful".

4.  If you refer them to items in the header like "Adobe Icon", "Adobe Community" link, FAQ, or Popular Discussions they do not see it.

5.  And finally, what do they get when they click "create by email" rather than "start a discussion"?

This was all brought into light yesterday when I suggested OP read Announcement #2 on ACR 7.3 just above the Discussion questions in Photoshop Forum.  He responded back that he could not find Announcement or ACR 7.3  as he lost the link to the Photoshop Discussion Page so please send it.

    This topic has been closed for replies.
    Correct answer AllDayDev2

    1.  They do not see any edits made to messages.

    Correct. You must visit the forum thread to see any edits made.

    2.  They do not see header for Announcements of current issues.

    Announcements are also sent out via e-mail, as long as you are subscribed to that forum area. e.g. if you are subscribed to Forums Comments, and someone creates an announcement in here, then you'll get an e-mail with the title and body of that announcement.

    3.  They do not see Link to mark answers "answered" or "helpful".

    Correct. You must visit the forum thread to see these links.

    4.  If you refer them to items in the header like "Adobe Icon", "Adobe Community" link, FAQ, or Popular Discussions they do not see it.

    That's correct. I personally try to avoid referring to a specific link (e.g. I say "start a new discussion" rather than "click the Start a discussion link") and if a specific link is needed I try to include that link in my reply. Other people may use other methods to provide context to their replies.

    5.  And finally, what do they get when they click "create by email" rather than "start a discussion"?

    The "Create by email" link just shows you the e-mail address that you would need to send to in order to create a discussion in that forum area via e-mail. It also gives you the option to download a vCard in order to more easily save this e-mail address as a Contact in your e-mail client.

    1 reply

    AllDayDev2
    Community Manager
    AllDayDev2Community ManagerCorrect answer
    Community Manager
    January 22, 2013

    1.  They do not see any edits made to messages.

    Correct. You must visit the forum thread to see any edits made.

    2.  They do not see header for Announcements of current issues.

    Announcements are also sent out via e-mail, as long as you are subscribed to that forum area. e.g. if you are subscribed to Forums Comments, and someone creates an announcement in here, then you'll get an e-mail with the title and body of that announcement.

    3.  They do not see Link to mark answers "answered" or "helpful".

    Correct. You must visit the forum thread to see these links.

    4.  If you refer them to items in the header like "Adobe Icon", "Adobe Community" link, FAQ, or Popular Discussions they do not see it.

    That's correct. I personally try to avoid referring to a specific link (e.g. I say "start a new discussion" rather than "click the Start a discussion link") and if a specific link is needed I try to include that link in my reply. Other people may use other methods to provide context to their replies.

    5.  And finally, what do they get when they click "create by email" rather than "start a discussion"?

    The "Create by email" link just shows you the e-mail address that you would need to send to in order to create a discussion in that forum area via e-mail. It also gives you the option to download a vCard in order to more easily save this e-mail address as a Contact in your e-mail client.

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