John,
| Can you tell me if you have more than on Adobe ID? |
I am not the OP. However, I seem to be in a similar limbo.
Going back to well before the forum changeover, I contacted Adobe, as it seemed that I had multiple Adobe accounts. Since I had been a registered Adobe user from the first day of PS 2.5 for the PC, and had registered many Adobe programs, I had many registrations. Back then, snailmail was the only choice, as FAX'es had not been put into use. FAX'es came about, and the later programs were registered that way. About that time, Adobe went live with the old NTTP fora. I joined up with my then User Name and company name. Over the years, I registered many more Adobe programs, and all seemed to get to my account. At some point, maybe the Macromedia (I had several of their progarms too), I realized that many of my registrations were gone from my account. I called Adobe to inquire about this. The rep found 3 Adobe accounts for me at my company. Now, over the years, the address had changed, as had the POP accounts, but with a combo of my name and company, she was able to find them and consolidate them. Things were fine until the forum changeover. At that time, my old posts disappeared and a screen name that had never taken hold over five years, materialized. The registrations were still there. Just before the changeover, I dutifully filled in my Profile, as instructed by Adobe. Some things took, and some did not.
Fast forward to Black Friday. I ended up with a new screen name that had never been used, and an e-mail address that was just random characters. Nothing made sense, but this persona gets automatically logged-in, and this is something that I have not been able to do, since before the Jive changeover. It still signs in automatically, and I have to log-out, and then go to the Adobe.com main page, log-in with my normal persona. Then, I navigate to the fora.
Along the way, all but the most recent Adobe Store purchase disappeared. That one purchase was appeared in both accounts, but it was the only Adobe product shown now. I contacted Adobe C/S and explained the situation. Two days later I got an e-mail that stated, "as your issue has been resolved, your case is now closed." I navigated to my registrations, expecting to see them all appear again. No. Not only had they NOT been added, but that most recent purchase had been removed in both accounts. At this point, instead of about 15 - 20 Adobe/Macromedia products registered, I have zero. Most of my purchases have been from Adobe Store, since it came into being. The previous were from Adobe certified resellers. Now, all are gone. Are they elsewhere, maybe in another phantom account? I do not know.
With my recent, previous case being closed (since it was fixed?), I am not sure where to turn to get my registrations back. I did attempt to re-register, but was informed that each S/N was invalid, as each was already registered. To whom?
I will not belabor the "changes" of Black Monday, beyond this point. You have too much to do. Can you point me to some place to resolve my issues?
BILL HUNT (Bill Hunt)
[personal data removed by host]
[More data in my Profile, if it's still there?]
Hunt
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