New Forum FAQ [2009]

Adobe Employee ,
Apr 06, 2009 Apr 06, 2009

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This is a work in progress and will be re-formatted soon into individual Question/Answers in an FAQ subforum.

 

Can I over write the forums style sheets to change the layout?

Yes, Please see this discussion of scripts that can help you change your view of the Forums: http://forums.adobe.com/thread/294008?tstart=30

 

How can I see the interface in Japanese, French, German, Spanish, or Simplified Chinese?

In order to see pages in these languages, you can click the Region links at the top of page (where it lists a country name and says “Change”), choose your region and language from the pop-up menu. Click on "Remember this choice" under the menu.

 

Why do some older messages appear with parentheses around user names?

For a three-month period before our new forums were launched, we encouraged users to go through an account migration process to associate their former User to User forum IDs with their Adobe ID. Accounts with the parentheses are from those users who had content in the old Adobe User to User Forums, but who have not yet signed into the new system. The parentheses were added to these account names so they could be imported into the new system without clashing with screen names associated with Adobe IDs.

 

Once a user logs in with that account in the new system the parentheses will go away.

 

 

How do I participate in  the Adobe Online Forums via email?

Visit the forum you wish to participate in and click on the link to "Receive email notifications". You will start receiving new messages posted in that forum. You can reply to the messages directly from your email or you can click on a link in the message to come back to the forum.

 

 

Can I start a new discussion topic via email?

Yes. Once you have subscribed to a forum you can click on the “Your Stuff” link in the forums, click on “Mailing Lists” and find a "Create Discussion" email link for each forum you are subscribed to. Copy the full email address (it may wrap onto two lines) into your email client's address book and send new discussions to this address.

 

 

Can I include a file attachment via email?

You can include a file attachment in an email that starts a new forum discussion, but you cannot attach a file to an email reply to an existing discussion.

 

 

How do I stop receiving  email notifications from the Adobe Forums?

To discontinue receiving thread subscription updates, you can change your  personal settings in the web-based forums. To do this, login to the Adobe Forums by visiting http://forums.adobe.com/ and click on "Login".

 

 

Once you've logged in  with your Adobe ID and password, click the menu item labeled "Your Stuff" and select "Profile". Select the "Email Notifications" tab,  check the threads for which you would no longer like to receive subscription  updates and click "Remove Selected Notifications."

 

How do I prevent myself from being automatically subscribed to threads I post messages in?

Go to the Your Stuff link in the User Bar, click on Preferences, and uncheck the to radio buttons for subscribing to threads you create and threads you reply to.

 

 

How do I embed an image or a video in a forum message?

When posting a message in the Forums there are two buttons in the Rich Text  Editor to include a video or an image file in the message.

 

For video, click on the clapboard button/icon then select the video site and  enter the Video URL or embed code and click Insert.

For an image, click on the camera button/icon then select the appropriate tab (From Your Computer, Uploaded Images, or From the web) and follow the onscreen instructions.

 

 

What if I want to link to an image on an external site, such as Pixentral or Flickr, instead of uploading the image to the Forum server?

Flickr's Terms of Service state that if you post an image hosted on Flickr on another site you have to link back to the image page on Flickr. To do that you  need to go to your image on Flickr, click on the All Sizes link above the image,  select the size image you want, then Copy the HTML code from the first box of code underneath the image. Then, in the Forum's Rich Text Editor, click on  the >> button/icon and select Insert Raw HTML. This will open a frame  within your message where you paste the HTML code you copied from the Flickr  site. Then continue on with composing your forum message and click “Post Message”  to post the message to the forum system.

 

 

For Pixentral images, you will need to go to http://www.pixentral.com and upload your image following the instructions there. You do NOT have to check the box to make images public. Once your image is uploaded there copy the HTML code from the box below your image. Then, in the Forum's Rich Text Editor, click on  the >> button/icon and select Insert Raw HTML. This wil open a frame within your message where you paste the HTML code you copied from the Pixentral site. Please note that there is an extra "/" character in the Pixentral URL that will prevent the image from showing up, so you need to make one change to the HTML that you copied from the Pixentral site. The beginning of the HTML code  will look something like this:

<a href="http:www.pixentral.com/show.php?picture=16xx5748rt9fhd"/>

 

Please remove the forward slash that appears between the quotes and the greater  than symbol so that this part of the HTML code looks like this:

<a href="http:www.pixentral.com/show.php?picture=16xx5748rt9fhd">

Then continue on with composing your forum message and click “Post Message” to  post the message to the forum system.

 

 

Can I attach a file to a forum message?

Yes. Each message in the Forums can have up to three files attached. Each file cannot exceed 5MB. These numbers are subject to change.

 

To attach a file, create a new forum message as usual and then click on the “Browse” button below the Rich Text Editor box to select a file from your computer.

 

 

Are forum messages presented in Threaded or Flat order?

The Forum messages can be presented in either Threaded or Flat order. This  can be set in your forum Preferences. Click on the “Your Stuff” link and select “Preferences”. The first setting on that page is for how you want to see the messages.

 

In Flat mode, each message posted in the Forum will appear directly below and in line with the message posted before it. You will be able to view the discussion as if it were a live discussion with each person taking a turn in successive order.

 

In Threaded mode, each message will be posted below the message it is direct reply to and will be indented. This makes it easier to follow sidebar or sub-discussions, but can make it more difficult to follow a long conversation.

 

When you are reading messages in a forum, you can select to reply to the original message or to any of the replies to that original message.

 

 

How do I edit a message that I have posted in the Forum?

After you have posted a message you will find an “Edit” link at the bottom of the message. Click on the link to open the message editor and make your changes. The edit feature is good for fixing a typo or a link. But if you have extensive changes to make to your message we suggest that you post a new reply to your message instead of editing the original message. Editing is not available if someone has replied to your message. At that point, you have to add a new reply to the thread with the updated information.

 

 

How do I delete a message that I have posted in the Forum?

You can delete a message you have posted if there have been no replies. Once someone has replied the Delete option goes away.

 

 

How do I send a forum message to a friend?

While reading a message in the Forums, you can send a link to the discussion to someone outside the forum system by clicking on the "Send as email" link in the Actions panel. You can select user names from the system or email addresses of people outside the system and they will be sent a link to the forum. The actual message is not included in the email. The recipient will need to click on the link in the message to view the contents.

 

 

How do I report an abusive post in the Forums?

 

When viewing messages in the Forum you will find a "Report Abuse" link in the Actions panel on the right side for the original message and you will also find an individual “Report Abuse” link listed for each reply to the original message. Click on the link to send a report.


How do I upload an Avatar for my Forum account?

To upload a custom avatar for use in the Adobe Forums you must first create a 128x128 (max size) image file.

Then log into the Forums and click on “Your Stuff” and select “Profile”

Click on “Change avatar” in the Actions panel on the right side of the screen.

Scroll down to the “Upload Avatar” section and click “Browse” to find the avatar file on your system, then click “Upload”.

Once you avatar file is uploaded, it has to be approved by an administrator (this might take several hours to several days). Until it is approved it will be marked as "pending." Once the pending notification is gone, you can select that avatar and click “Save Settings”.

 

 

How do I upload an image for my profile page?

Log into the Forums and click on “Your Stuff” and select “Profile”.

Click on the “Edit Profile” link in the Actions panel on the right side of the screen.

Click on the “Browse” button to select an image file from your system.

Click on the “Save” button to upload and save your new profile image

All profile images will be scaled to be 320 pixels wide.

 

 

How do I access Private Messages?

The Private Message feature is located under the “Your Stuff” link.

If you have a private message waiting for you in the forum the “Your Stuff” link will be orange.

Click on the “Your Stuff” and select “Private Messages” from the drop down menu.

From there, you will be able to read incoming messages, create new messages, and manage old messages.

You can also manage an Address Book and sort messages into folders.


Can I attach a file to a Private Message?

No. But you can include a link to an image or a video.

 

 

How many Private Messages can I have?

40 (subject to change)

 

 

 

Can I subscribe to a feed from the Forums?

Yes, you can get an RSS feed from various parts of the forums: Announcements, Discussions, and you can even subscribe to an individual user by going to their profile (click on their name or avatar any place in the forums) and getting the feed link from there. You can also get a feed of your private message inbox.

 

 

Some messages have odd linebreaks and random characters in them, such as lines that start with B or I that don't seem to make sense.

The Adobe Online Forums is a new system that has data imported from two previous systems. One of the previous systems had its own message formatting codes, such as B for Bold and I for Italic. These codes import into the new system as plain text and lead to the formatting issue that you might run across on old messages.

 

 

I marked a reply to my question as the correct answer, but then discovered that it was not correct. Can I remove the Marked as Answered setting?

No, you can only set this for one reply and it cannot be removed. Please post a follow up message in the discussion thread with updated information, such as a clarification or rebuttal to the marked answer.

 

 

I am not clear on the points system in the Forums. Will I get points for simply posting questions or replying to questions?

No. Points are not given for simply posting a question or a reply. Points are awarded by the person who started a discussion. They can mark a reply to their question as either The Answer or as Helpful. They can mark one “Correct” answer and two “Helpful” answers per discussion thread.

 

 

I've clicked to edit my profile and now I'm lost. I can't get back to the discussion I was viewing.

Use the History link in the user bar.

 

 

Is there an alternative to the Rich Text Editor?

Yes, if you are comfortable with some basic HTML, you can click on the “HTML” link in the upper right corner of the Full Editor to switch to an HTML editor. If you use the HTML editor you need to remember to put in <p> and <br> tags between paragraphs, otherwise the HTML editor will remove extraneous white space (including carriage returns) in your message.

 

 

How can I Jump the last message in a thread?

Click on the XX minutes ago link in the list of threads to go to the latest message instead of to the first message.

 

 

How do I change my name or screen name?

At the very top of the page, click on “Your account”. Under “Account Information”, click on the “Edit Your Account Information” link. Edit the desired information on this page and click “Update”.

 

 

How do I change my email address?

At the very top of the page, click on “Your account”. Under “Account Information”, click on the “Edit Your Account Information” link. Your Adobe ID/email is listed here, and you need to click on the “Change” button. Enter your email address, your password, and click “Update”. Note that your email address is also your Adobe ID which you use to login, so if you change your email address, you will also need to login using the new email address.

 

 

How do I change my password?

At the very top of the page, click on “Your account”. Under “Account Information”, click on the “Edit Your Account Information” link. Your password is displayed as a series of asterisks (*****). Click the “Change” button. You will need to enter your current password, your new password, and a password hint. Click on the “Update” button to save your changes.

 

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replies 164 Replies 164
Advocate ,
Jun 19, 2009 Jun 19, 2009

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You can only mark a question as answered if you started the thread, and if you specified it was a question from the beginning.


If that is the case you will see a 'Correct Answer' button available on every post but your own. Click it. This awards 10 points to the lucky poster.

Like this:

screenshot_03.jpg


Alternatively you have the option to mark your question as answered at the top of the thread when you go into it, without awarding points to anyone.

Like so:

screenshot_02.jpg

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New Here ,
Jun 19, 2009 Jun 19, 2009

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Thank you John & Kath... now I see the buttons to click. I'm sure they were not there earlier as they are so obvious to me now.

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Contributor ,
Jun 19, 2009 Jun 19, 2009

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Why am I getting these Emails. I never said I wanted to be contacted, unless

there is another wnorm.

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Engaged ,
Jun 19, 2009 Jun 19, 2009

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wnorm wrote:

Why am I getting these Emails. I never said I wanted to be contacted, unless

there is another wnorm.

No worm me lad... a veritable boa! mmmm.... you have been warned!!

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Jun 19, 2009 Jun 19, 2009

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Hi Wes.

I've deleted your two email notification subscriptions.

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Mentor ,
Jul 08, 2009 Jul 08, 2009

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I would like to see an answer to how I can get the spell checker to work using English, rather than insisting on using the USA version. I am fed up with seeing the correct spelling of colour shown as incorrect....

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Guide ,
Jul 08, 2009 Jul 08, 2009

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ambienttroutmask wrote:

I would like to see an answer to how I can get the spell checker to work using English, rather than insisting on using the USA version. I am fed up with seeing the correct spelling of colour shown as incorrect....

Good grief, Peter!

AAAAAAAdobe-forum-spelling-checker.jpg

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LEGEND ,
Jul 08, 2009 Jul 08, 2009

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Ramón G Castañeda wrote:

Good grief, Petour!

Fixed that for you.

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Mentor ,
Jul 08, 2009 Jul 08, 2009

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Thank you for pointing that out. Along with the the "set region" that ADOBE says "Check this box, and we will remember your region and language the next time you visit Adobe.com" I note that this defaults back to USA every time I return. Is this just me?

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LEGEND ,
Jul 08, 2009 Jul 08, 2009

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Will it stick? (Test)

Edit: No it won't!

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Contributor ,
Jul 17, 2009 Jul 17, 2009

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Is there an automatic way to sign out from the Adobe forums when I close my browser (IE 7)? I can't seem to find one in my profiles or preferences.

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Engaged ,
Jul 17, 2009 Jul 17, 2009

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ElisaFnord wrote:

Is there an automatic way to sign out from the Adobe forums when I close my browser (IE 7)? I can't seem to find one in my profiles or preferences.

You don't need to... the Adobe forums have this special, unique, never-before-seen-system that automatically signs you out. Even when you're logged in...

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Enthusiast ,
Jul 17, 2009 Jul 17, 2009

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ElisaFnord wrote:

Is there an automatic way to sign out from the Adobe forums when I close my browser (IE 7)? I can't seem to find one in my profiles or preferences.

no elisa. if you want to log out, you have to do it at the top of the screen by clicking "Sign Out"  - it's in between the "your account" link and hte shopping cart. otherwise the stated timeout for hte store is 20 minutes, and for the forums themselves is 24 hours. although as jay said, due to the buggy forum software, that time can vary considerably... (shorter or longer).

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Enthusiast ,
Jul 17, 2009 Jul 17, 2009

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great:

Jive: Goodbye Clearspace, Hello Social Business Software

http://siliconflorist.com/2009/03/09/jive-goodbye-clearspace-hello-social-business-software/


Jive CEO Dave Hersh describes this new offering as the first new application category in business since CRM:

    For our customers, SBS is the new enterprise category. The enterprise has been devoid of a new application category since CRM, and they see the advent of social software as the biggest change to happen to the enterprise in fifteen years. It’s now spanning every major vertical and the visionary leaders are seeing the gains that can be made by opening up collaboration and focusing on the people. This is especially true in a downturn, where throwing more money at business process software is not going to lead to huge value increases — you have to look to the areas where there is the most to gain, the white spaces in a company: the people.

everyone got that?

holy smokes i haven't read such a glaring example of business-techno-buzzword-babble in a long time! whee!

are we having fun yet?

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Advocate ,
Jul 17, 2009 Jul 17, 2009

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They've decided to pay attention to <drum-roll> actual people </dr> ? Brilliant!  And there they thought success in business came from making love to your spreadsheet

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Advocate ,
Jul 17, 2009 Jul 17, 2009

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dave milbut wrote:

    For our customers, SBS is the new enterprise category. The enterprise has been devoid of a new application category since CRM, and they see the advent of social software as the biggest change to happen to the enterprise in fifteen years. It’s now spanning every major vertical and the visionary leaders are seeing the gains that can be made by opening up collaboration and focusing on the people. This is especially true in a downturn, where throwing more money at business process software is not going to lead to huge value increases — you have to look to the areas where there is the most to gain, the white spaces in a company: the people.

Hmm. Because...having your employees chat and spend quality social time together instead of working produces results? What the heck are they talking about?

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Enthusiast ,
Jul 17, 2009 Jul 17, 2009

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What the heck are they talking about?

they throw a bunch of mba worthy buzzwords in an announcement and the mba'ers at the other companies (like adobe) all nod their heads like bobble-head dolls and get out the company checkbook...

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LEGEND ,
Jul 18, 2009 Jul 18, 2009

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Sad!

verysad.jpg

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Engaged ,
Aug 15, 2009 Aug 15, 2009

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Thanks for the email FAQ.

My recent test showed that words in angle brackets produce the following:

<!--[CodeBlockStart:43ae5a3e-879d-4cb0-b121-04fa073782ba]--><span></span><!--[CodeBlockEnd:43ae5a3e-879d-4cb0-b121-04fa073782ba]-->

whereas curly ones slipped through unnoticed. Para 1 of the FAQ ought to be amended to include angle brackets.

Once this FAQ is finalized, would it be an idea to put a link to it in email footers? Something like


> You can post a response by replying to this message, but please read the _email guidelines_ first to avoid problems. You could also visit the message page and reply there: http://forums.adobe.com/message/ .

There would be plenty of room for this if the 'This message was sent to...' line was eliminated ( ), along with the empty lines before -end-

Another good place for a link to it would be on the mailinglists page, either in the preamble ("Below is a list...") or in the About box.

Good to see that a uuencode message got through with characters up to &#254;  U2117 didn't make it.

Noel

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Engaged ,
Aug 17, 2009 Aug 17, 2009

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Second thoughts:

You can post a response by replying to this message, but please read the _email guidelines_ first to avoid problems. If you visit the message page  http://forums.adobe.com/message/ and reply there instead, you will be able to award points for helpful answers to your question.

Noel

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Guest
Aug 17, 2009 Aug 17, 2009

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Flash should NEVER be allowed in the forums as it is banned in some companies - that makes the forums useless for some of us.

Regards

[url edited by host]

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Community Beginner ,
Aug 24, 2009 Aug 24, 2009

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With reference to your request for performance data at http://forums.adobe.com/thread/481223 , what is it you need for IE that Fiddler can't produce?

Noel

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Advocate ,
Aug 25, 2009 Aug 25, 2009

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!Firedog wrote on 8/25/2009 1:17 AM:

With reference to your request for performance data at http://forums.adobe.com/thread/481223 , what is it you need for IE that http://www.fiddler2.com/Fiddler2/version.asp can't produce?

Most likely it has most of what we need (not everything we want though,

since it is a proxy it won't record DNS requests or DOM events). I just

haven't tested import / export features or an actual analysis of a real

trace yet.

Jochem

--

Jochem van Dieten

http://jochem.vandieten.net/

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Engaged ,
Aug 25, 2009 Aug 25, 2009

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Fiddler's author replies as follows:

Fiddler records DNS timings; they're in the default export file. You can see them on the "Statistics" tab when you select a single session;

it will say something like "DNS Lookup: 16ms." Fiddler can't record DOM Events, but as far as I know, neither can Firebug.

I'll run a test (within a day or two) and post some files.

Noel

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New Here ,
Sep 17, 2009 Sep 17, 2009

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I don't understand the points system and the FAQ does not have any information about it except for the fact that you get points for answering a question and not posting.

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