New Participant

Question

Not getting responses to my post

Forum|Forum|5 years ago
April 8, 2020
7 replies
1806 views

I'm glad I've been "elevated" to "spectator." However, I posted a long question yesterday. I checked "Post." I included the notaton that I wished to be contacted or answerd by email. Later I checked and saw absolutely no indication of my post at all. It was as if I hadn't posted anything. So what gives, and why is this thing so used-unfriendly? I have a question, but unless someone notices it, it won't get answered. In fact, after I post THIS note I'm going to check to see if it went through at all.

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Jacob Bugge

Community Expert

Ed,

I (thought I) saw a plot thicken, and then you solved the case.

Jacob Bugge

Community Expert

Ben, Sam,

The plot thickens.

I would alert Silvia, but for her already taking part here.

Just Shoot Me

Brainiac

What Plot thickens?

To me it is simple. a User created an account on this forum system. He, they, thinks they have actually posted a question about whatever. They wait, receive no replies, then come back to see why not and can not find what they think they posted about.

They then post a question on the Community Help forum, no problems there, and get replies.

It seems the OP has then made a post to the proper forum and received one reply.

The other user Sam k has not tried to make another post to whatever program forum he has a question about. YET.

I don't see how any Plot has thickened. Maybe it's me?

S

SamGK

New Participant

Actually, a User created an account on this forum system. While a newbie to the Adobe forum, he is not a newbie to fora in general. He had a question and wanted to ask for assistance. He filled in a form that included a subject line (window) and then typed out the body of a question in the text box below the subject line. All it appeared to do next was to click on the "post" button, and so he did. As a newbie to this forum, I guess he did "think" he posted...because he typed in a subject line, a message and pressed a button to post it. He was also quite aware that the post did not go through because when he checked his profile, it indicated no posts had been made. Clearly, something was up. Did he not post properly? Probably. Should he have known that filling in a subject line, typing text in another window and then pressing a button to "post" his message wasn't the way to do it...?

So, if this is what "support" means (from an Adobe Support "professional") I am not sure I will be back for more help.

Best.

Sam

S

SamGK

New Participant

Ben, for what it's worth, I joined the community forum the other day...and also received notification that I was elevated to "Spectator". When I went online this morning to check responses...and I too could find no indication of my post.

Sam

Just Shoot Me

Brainiac

Joining this Forum System is not posting a question.

If you go to https://community.adobe.com/ You will see this page.

Change the Sort order from Popular (Popular to who) to Alphabetical, as shown in the Red boxes in my screen shot above, then scroll down until you find the program specific forum you want to ask a question about (which will be much easier to find as they are listed in Alphabetical oder now instead of Miss Mash of whatever a popular forum list is) and then Click on that program name. You will see a forum page similar to this.

Click the "Post To Community" button, Red outlined and red arrows point to it in my screen shot above, in the upper sight hand corner.

Please Note that you have to be Signed In with your Adobe ID to do this.

Jacob Bugge

Community Expert

Ben,

You can also post your question as a reply here, and then someone here will tell you where you can put it, and how; or branch it to appear there if needed.

Peru Bob

Community Expert

"I wished to be contacted or answerd by email"

Forum rules require you to use the Private Message system and not post email addresses. If you wish to give a user your email address in a PM, that is OK. Just beware of scammers.

A

adaptable_Wish5E41Author

New Participant

All I know is that I posted a question (or thought that I did) and then checked the "reply by email box." I don't know how to do anything other than that. I have no idea how to post a new question. I'm one of those old dogs who's struggling to learn new tricks. Adobe don't make it easy.

-- Ben

T

Test Screen Name

Brainiac

Our point is that you got it right when you posted this question. Also that we have absolutely no idea what you got wrong the first time. Just do the right thing again, but in the right community.

Sil.C

Community Manager

Hi Martin, there aren't any other posts anywhere apart from this one. I checked in case it was marked as spam, but there's nothing there either.
I'd recommend you post it again on the relevant board to get help from our users.
Thanks!

A

adaptable_Wish5E41Author

New Participant

Thank, Silvia,

But the problem is that I don't know how to do what you suggest. The pages, etc., are not at all clear to a newbie like me.

Ben

Just Shoot Me

Brainiac

Your user profile only shows that you have made One ( 1 ) post to this forum system and that one post is this one.

So I have no idea where or when you supposedly made another, First, post to these forums but if you actually did I would recreated it in the specific forum that deals with the Adobe program you are having problems with or have a question about.

Thanks.

A

adaptable_Wish5E41Author

New Participant

It's all confusing to me. I have no idea how to do what you suggest.

Thanks,

-- Ben

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