Inspiring

Answered

Posts show up in email but not on web?

Forum|Forum|14 years ago
May 10, 2011
3 replies
5508 views

In the thread http://forums.adobe.com/thread/740631 (TIFF vs PSD CS5) in the InDesign forum, I've received several posts in email today that do not appear in the web interface. The latest post in the web interface is:

http://forums.adobe.com/message/3668725 (12:40pm Pacific, RobertoBlake)

According to the emails, from the thread, there have been five subsequent posts, beginning with

http://forums.adobe.com/message/3668797 (12:53pm Pacific, macinbytes)

and ending with

http://forums.adobe.com/message/3669007 (2:02pm Pacific, RobertoBlake)

I can only assume there is some kind of database corruption? All times above are the email timestamps. In the case of the first one,

the web timestamp is acftually 12:39pm Pacific, I guess they don't match 1:1 at all times.

This topic has been closed for replies.

Correct answer adobe-admin

OK, that's quite helpful. So, the current set are:

Header 1	Header 2
SGAURWA41P	706251018.22555.0000
10.137.24.43	723028234.22555.0000
SGAURWA43P	739805450.22555.0000
SGAURWA44P	756582666.22555.0000

So unsurprisingly the IP shows up in what used to be 42P.

The corruption has extended to this thread, btw.

41P, 43P, and 44P have 29 replies in this thread.

10.137.24.43 has 15 replies.

So it seems for some threads, you need to be on 24.43 in order to see them. For others, you need to not be. What a mess.

From Jive for John and Jochem:

Many thanks to your user, that's great data - I found that node 10.137.24.43 (42p) had dropped out of the cluster and disabled clustering. It's likely any posts made from this node wouldn't make it to the caches of the other nodes, which would explain why the caches were getting out of sync. I've resolved that, the node has rejoined the cluster and I've cleared the caches again to sync them back up. At this point the caches shouldn't be getting out of sync anymore; let's keep an eye on it for a few days, but I'm thinking this was the root of the problem. Please let me know if you continue to see this.

If you still see issues let me know.

Thanks!

John

John HawkinsonAuthor

Inspiring

test of web interface. just sent email reply. nothing visible except post #1.

John HawkinsonAuthor

Inspiring

And now it's back! And I see John (adobe-admin)'s reply. I'd forgotten this was a distributed database that could get out of sync. That's actually much more comforting. Quorum issues, etc. Yay.

Phillip M Jones

Inspiring

I just saw suh happening Ther were two answers to a thread about CS.5.5 but clicking on the thread showed only the original posters question not by Wilcox and Carboni. I was going to ask a question about CS5.5 upgrade. But since only the original post was showing Figured my question would go to Vulcan or Romulus or Cradasia like the others did.

the_wine_snob

Inspiring

I have found another THREAD, similar to what you encountered (without the e-mails in my case). It was listed as (Updated) and with 20 Replies, but only shows 16, which was the last that I had seen.

Yeah, something is afoot.

Hunt

John HawkinsonAuthor

Inspiring

My original thread started working again but now THIS THREAD

is broken! I see only my original post in the web interface,

but I looked at the web interface earlier today and saw all of

Hunt's.

Plus the header reads

2 Replies Last post: May 10, 2011 6:04 PM by adobe-admin

I worry there's serious db corruption.

the_wine_snob

Inspiring

There have been some oddities over the last two days, with regards to replies showing. I've had some magically appear, while I was reading the "last post," and their date/time stamps indicate that they were posted, before I began reading.

There is work being done by Adobe, so maybe some part of that is affecting the display.

Also, if a spammer posts to a thread (as an example), and one has e-mail notification ON, they will be notified, but Adobe-Admin might remove that/those offending post(s), before one gets to the thread. I've had similar happen, with the (Updated) flag in the main page, only to find that the last post that I saw, some days before, is all that is now present. I've found some references to those threads in the Spam Report thread here, and then know what happened. Not saying that this is the cause here, but it's a possibility.

Out of curiosity, on the InDesign main page, with the thread listings, do you see the "proper" reply count, with the poster's screen name, that matches up to your e-mail notification?

Maybe a MOD, or Adobe-Admin. will have some comments on the thread that you cited, and then we'll know.

Good luck,

Hunt

John HawkinsonAuthor

Inspiring

(this posted via the web interface)

These were definitely not spam posts.
It seems to be happening in other threads.
Indeed, I could not find the thread at all on the main InDesign page. That's worrisome.

John HawkinsonAuthor

Inspiring

From Jive for John and Jochem:

Many thanks to your user, that's great data - I found that node 10.137.24.43 (42p) had dropped out of the cluster and disabled clustering. It's likely any posts made from this node wouldn't make it to the caches of the other nodes, which would explain why the caches were getting out of sync. I've resolved that, the node has rejoined the cluster and I've cleared the caches again to sync them back up. At this point the caches shouldn't be getting out of sync anymore; let's keep an eye on it for a few days, but I'm thinking this was the root of the problem. Please let me know if you continue to see this.

If you still see issues let me know.

Thanks!

John

Awesome, it looks good for my test cases!

In another universe we'd ask why there wasn't monitoring for this case [maybe JVD has some secret stuff going he can use], but in this world let's not look a gift horse in the mouth.

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