Problem viewing images when signed in

[Trevor_Asq]

Any post with images is fine if I'm not logged in, but the images are hidden when I'm logged in.

eg I'll be able to see the image below only when not signed in.

 

Have tried deleting cache

Chrome on Android phone, Chrome on Mac Sonoma 14.1.2, Safari on Mac Sonoma 14.1.2

[jane-e]

@Trevor_Asq 

Which Adobe application are you using?

Jane

[Trevor_Asq]

This is for the forum via web browser.

[kglad]

and is this a mobile app?

[Trevor_Asq]

Android Mobile, Mac Laptop, Chrome, Safari...

[kglad]

yes, i see the images.  i don't know of any adobe setting that would block images, but there must be something.

at the bottom of all forum pages is a cookie preferences link.  when signed in, are all cookies enabled?

[Peru Bob]

Is this a forum issue or an Adobe application issue?
This is the forum for problems using the forums.

[Trevor_Asq]

Forum issue.... Two screenshots - only difference is I'm signed in on the one with no image

[kglad]

try a different browser.

[Trevor_Asq]

I've tried a different browser and a different operating system (latest screenshots are from Mac, original was Android) - definitely seems to be something to do with my log-in. I presume everyone else sees all the images when they are logged in. 

[Abambo]

I presume everyone else sees all the images when they are logged in. 

By @Trevor_Asq

Yes.

[jane-e]

@Trevor_Asq 

Can you see images from other users when you are signed in / not signed in? 

Jane

[Trevor_Asq]

No all inline images are hidden when I'm signed in.

[Trevor_Asq]

Here's the message html for the signed in version:

<div class="lia-message-body-content">
			
				
					
					
						<p>Any post with images is fine if I'm not logged in, but the images are hidden when I'm logged in.</p><p>&nbsp;</p><p>eg I'll be able to see the image below only when not signed in.</p><p>&nbsp;</p><p></p><p> </p><p>&nbsp;</p><p>Have tried deleting cache</p><p>&nbsp;</p><p>Chrome on Android phone.</p>
					
				
			
			
				
			
			
			
			
			
			
			
		</div>

and here's the code when not signed in:

<div class="lia-message-body-content">
			
				
					
					
						<p>Any post with images is fine if I'm not logged in, but the images are hidden when I'm logged in.</p><p>&nbsp;</p><p>eg I'll be able to see the image below only when not signed in.</p><p>&nbsp;</p><p><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000005151.jpg" style="width: 2040px;" onclick="showPreview(event)"><span class="lia-message-image-wrapper"><img src="https://community.adobe.com/t5/image/serverpage/image-id/650350i0E76E49AB0B0A490/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="1000005151.jpg" alt="1000005151.jpg" li-image-url="https://community.adobe.com/t5/image/serverpage/image-id/650350i0E76E49AB0B0A490?v=v2" li-image-display-id="'650350i0E76E49AB0B0A490'" li-message-uid="'14384159'" li-messages-message-image="true" li-bindable="" class="lia-media-image" tabindex="0" li-bypass-lightbox-when-linked="true" li-use-hover-links="false" li-compiled="true"><!----></span><img loading="lazy" src="https://community.adobe.com/html/@BB6C98AC2329819AAA8972FD58BBD793/assets/ExpandIcon.svg" class="expand-svg" alt="expand image"></span></p><p> </p><p>&nbsp;</p><p>Have tried deleting cache</p><p>&nbsp;</p><p>Chrome on Android phone.</p>
					
				
			
			
				
			
			
			
			
			
			
			
		</div>

[jane-e]

This is the HTML I got from your post. 

[Abambo]

Is that the HTML view from the browser? @jane-e posted the html view of your message from inside the forum software.

Check your add ons and the antivirus. There is no setting from Adobe that hides anything in these public fora.

[Trevor34221293yr9g]

Well it *definitely* relates to my user profile as I've now signed up with a new one and can see all the inline images (same browser etc,)

[Trevor_Asq]

Sign back in with the old one and images are hidden...

[kglad]

again, are all cookies enabled on the problematic sign-in?

[Trevor_Asq]

All cookies enabled. Same browser 2 logins one works, the other doesn't.

[kglad]

@Trevor_Asq 

it is a mystery.