Profile Photo Does Not Update

Forum|Forum|4 years ago
December 1, 2021
3 replies
2861 views

Hello,

I'm new to the Adobe Community. I've added a photo to my account profile, but it does not update. I get this message:

but the photo never propagates. Is there something else I need to do?

How to

This topic has been closed for replies.

Sil.C

Community Manager

I think photos had to be approved when we were in the previous forum software, but not anymore.

@KR Ship have you tried changing the format of the image? What about using a different browser as well?

Nancy OShea

Adobe Expert

Yes, @John T Smith is right. An Adobe Employee must approve your profile image. It sometimes takes a day or two.

Nancy O'Shea— Product User, Community Expert & Moderator

John T Smith

Adobe Expert

I'm not sure if this is still true, but I once read that an employee has to approve a profile picture before it will show... this after some users were trying to use nude pictures