reset to new member - why?

[WebOfWebs]

Hi, my profile says new member since Jun 04, 2015

As i've been a member for over 6 years, with a few emails still knocking about from 5 years ago, i'm asking someone in adobe to have a look into this, reset my join date to when i actually joined, and return the millions of points that have disappeared. Maybe even give me a reason as to what happened.

Thanks.

[Dave Merchant]

No, your profile says Member Since January 11, 2006.

[WebOfWebs]

Thanks, and yes you are right.

Unfortunately, so am I !!!!!

Even though i log in with ONE email account, it seems Adobe has TWO destinations.

When i fired off a question to adobe (i dont remember what links i pressed, but i started at adobe.com) i ended up having a conversation in this forum, http://help-forums.adobe.com/content/adobeforums/en/community-forum

where my profile states NEW

Points: 3

Member Since: Jun 04, 2015

weird!

[Dave Merchant]

The 'other' forum is specifically for Marketing Cloud - it's a totally separate product line so it's in a separate forum.

[WebOfWebs · Accepted solution]

thanks for explaining.

I'm sure you'll understand that it just adds to my belief that Adobe is disorganised and messing up on many fronts.

How can a user be expected to magically know these things. if you log in to a companys website, and talk to people in their forums, you expect NOT to be signed up to another forum, in another dept, that has no connection to where you started. Obviously.

Its another level of complexity, and confusion, that just shouldnt exist. Whichever manager implimented this mess should be shot asap.

[Dave Merchant]

It's the result of where the products came from. Marketing Cloud is the new name for Omniture, along with a few other recently-purchased companies such as Day Software. There's zero crossover with the 'conventional' Adobe products and services, and there was already an active support community before the brand names changed, with separate teams of staff and experts, and importantly almost totally separate customer bases. It makes life easier for both sides if the conversations aren't jumbled together, plus the MC forum runs on MC's own software so the two websites can't simply be merged. They need features we don't, and vice versa.

[WebOfWebs]

hum?! you seem to have missed the point completely.

I signed up to Adobe.com years ago. Not to any of the other companies/places you've mentioned. Most definitely not to Omniture, nor to *any* cloud nonsense. So while I agree that integrating an existing user base into a parent company needs to be done with caution (as keeping them separate is just inefficient and ridiculous) I *still* have no answer as to why i suddenly appear to be a member of an another dept of adobe - with zero history.

I've worked in companies where numerous lists of users existed. And it was *always* the same 2 reasons: 1) Total ineptitude of IT staff - they simply didn’t have the brains/skills to consolidate lists. 2) Middle management in pissing wars - desperately trying to build empires at the detriment of the company.

[Dave Merchant]

You created an AdobeID customer account which is used to access all of the company's products and services, exactly the same as an account at Google logs you in to everything from Gmail to YouTube. There is no separate login for any of Adobe's websites.

[WebOfWebs]

why did you reply? you state the obvious, add nothing to the discussion, and waste everyones time! why?

do you get points for commenting in threads?

is there some competition about the amount of comments you make?

Its annoying!

Adobe has me listed as an old member (here) and a new member (another adobe forum) - there is no sensible explanation that covers this situation. And people stating "water is wet. Snow is cold. etc" just doesnt help.

[Dave Merchant]

This is a discussion forum. If you don't want replies, stop asking questions.

[WebOfWebs]

if you dont like people pointing out your timewasting comments are timewasting - stop wasting people time with your timewasting comments.

[pwillener]

Dave explained why things are the way they are.  But since you already know all this, why are you asking?

[Claudio González]

As Dave, this is what I see in your profile: