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Inspiring
July 1, 2015
Answered

reset to new member - why?

  • July 1, 2015
  • 2 replies
  • 2006 views

Hi, my profile says new member since Jun 04, 2015

As i've been a member for over 6 years, with a few emails still knocking about from 5 years ago, i'm asking someone in adobe to have a look into this, reset my join date to when i actually joined, and return the millions of points that have disappeared. Maybe even give me a reason as to what happened.

Thanks.


This topic has been closed for replies.
Correct answer WebOfWebs

The 'other' forum is specifically for Marketing Cloud - it's a totally separate product line so it's in a separate forum.


thanks for explaining.

I'm sure you'll understand that it just adds to my belief that Adobe is disorganised and messing up on many fronts.

How can a user be expected to magically know these things. if you log in to a companys website, and talk to people in their forums, you expect NOT to be signed up to another forum, in another dept, that has no connection to where you started. Obviously.

Its another level of complexity, and confusion, that just shouldnt exist. Whichever manager implimented this mess should be shot asap.

2 replies

Claudio González
Brainiac
July 1, 2015

As Dave, this is what I see in your profile:

Brainiac
July 1, 2015

No, your profile says Member Since January 11, 2006.

WebOfWebsAuthor
Inspiring
July 3, 2015

Thanks, and yes you are right.

Unfortunately, so am I !!!!!

Even though i log in with ONE email account, it seems Adobe has TWO destinations.

When i fired off a question to adobe (i dont remember what links i pressed, but i started at adobe.com) i ended up having a conversation in this forum, http://help-forums.adobe.com/content/adobeforums/en/community-forum

where my profile states NEW

Points: 3

Jun 04, 2015
weird!

WebOfWebsAuthor
Inspiring
July 8, 2015

You created an AdobeID customer account which is used to access all of the company's products and services, exactly the same as an account at Google logs you in to everything from Gmail to YouTube. There is no separate login for any of Adobe's websites.


why did you reply? you state the obvious, add nothing to the discussion, and waste everyones time! why?

do you get points for commenting in threads?

is there some competition about the amount of comments you make?

Its annoying!

Adobe has me listed as an old member (here) and a new member (another adobe forum) - there is no sensible explanation that covers this situation. And people stating "water is wet. Snow is cold. etc" just doesnt help.