Scammers on Adobe Support Community

Forum|Forum|5 years ago
August 26, 2020
5 replies
1699 views

I received the following private message on Adobe Support Community. It looks like a scam to me. Can anyone confirm? And if so should it be reported anywhere?

"Hi,

You can Directly send Email to our Adobe Customer Care Team at Email Address:- (**scam email address**outlook.com) and they will help you via Email.

Note-Write the Email Address manually Without any space (Do not Copy and Paste)

Team Adobe"

Edit: Bizarrely, upon posting the text above, the Adobe forum seems to have detected the email address and replaced it with **scam email address**.

Community Information

Correct answer Sil.C

Please do report this to us via the link John shared, as well as report the PM as abuse so one of our moderators can terminate the scammer's account and any other ones they may create.
Here's also a link to a post that will show you how to identify genuine messages from Adobe employees in the community: Avoid Phishing

Thank you!

M

MarcelK14

New Participant

I received the same... will report is also.

D

defaulta5v8phbud2p3

New Participant

I have received just the same email, also sent privately in response to a question I posted on the community forum. I am rather concerned as I didn't realise it was a scammer until they asked for all my personal details 'to generate an invoice'. I haven't given out those details, but at the very beginning I had told them the serial numbers of the products I have purchased. What is the consequence of them having my serial numbers?

I have, of course, reported them using the link that has been given here.

John T Smith

Community Expert

>consequence of them having my serial numbers

If they find a download, they will be able to activate the program(s) with your numbers

A

AndMcTAuthor

Known Participant

Thanks all for replies. I have reported to Adobe via the link John T Smith shared.

Sil.C

Correct answer

Community Manager

Please do report this to us via the link John shared, as well as report the PM as abuse so one of our moderators can terminate the scammer's account and any other ones they may create.
Here's also a link to a post that will show you how to identify genuine messages from Adobe employees in the community: Avoid Phishing

Thank you!