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Legend
July 8, 2017
Answered

System Error... We're sorry but a serious error has occurred in the system.

  • July 8, 2017
  • 1 reply
  • 2794 views

I have been seeing this error (pasted below) for at least the last week or so.

System Error

We're sorry but a serious error has occurred in the system.

I basically cannot get into the site. In fact, before I found a solution, I just avoided using the forums until it would eventual "fix" itself which could take days or I had to clear all cookies. This is to say that a problem like this should be fixed and that Adobe may be missing important site traffic, the all important neighborhood bustle so to speak which makes this community vibrant.

My current solution is to go into my browser's settings for cookies and, instead of deleting all cookies, I just delete cookies for forums.adobe.com (not adobe.com, but specifically forums.adobe.com). After I do that, it allows me into the site without the need to login... apparently using my existing cookies/login state for adobe.com. So something forums.adobe.com (Jive?) stores in users' browsers cookies isn't working or is causing something elsewhere not to work etc.

This topic has been closed for replies.
Correct answer John T Smith

I guess you didn't see this long discussion before posting System error

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
July 8, 2017

I guess you didn't see this long discussion before posting System error

Ashley7Author
Legend
July 9, 2017

https://forums.adobe.com/people/John+T+Smith  wrote

I guess you didn't see this long discussion before posting System error 

Thanks John, I posted the same there a few minutes prior but wasn't sure who all was following that thread figured I'd make my own report of the issue anew.

MadisonLeupp
Community Manager
Community Manager
July 12, 2017

We've applied a temporary fix that has resolved this for the time being. We should have a permanent fix in place early next week. I'll follow up System error  when it has been permanently resolved. In the meantime, I am closing this thread.