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bhousto90
Brainiac
June 28, 2017
Question

System error

  • June 28, 2017
  • 12 replies
  • 10367 views

Since sometime last week, I keep getting the following error when opening the Lightroom forum page or trying any of the other community forums (feedback.photoshop.com works ok :

     "System error

     We're sorry but a serious error has occurred in the system"

I have cleared "forum.adobe.com" cookies and cleared browser cache.

Once I delete the all "forum.adobe.com" cookies it will let me access the forum until I exit the browser then reopen it or visit the forum the next day I have repeat cookie deletion.

Normally, I use Firefox but the problem occurs when I try Chrome as well and should have separate cache/cookie from Firefox?

Any ideas to fix this?

    This topic has been closed for replies.

    12 replies

    abhishekj33757456
    abhishekj33757456
    New Participant
    July 12, 2017

    Try some tricks to fix it :

    1. Clear cookies/cache or reset browser.

    2. Some browsers should let you clear cookies for just forums.adobe.com, too

    3. Try an incognito/private browser.

    MadisonLeupp
    Community Manager
    MadisonLeuppCommunity Manager
    Community Manager
    July 12, 2017

    Hi all,

    We've applied a temporary fix that has resolved this for the time being. We should have a permanent fix in place early next week. I'll follow up here when it has been permanently resolved. In the meantime, I am closing all the other threads discussing this to keep the conversation here.

    Thanks,

    Madison

      MadisonLeupp
      Community Manager
      MadisonLeuppCommunity Manager
      Community Manager
      July 22, 2017

      Hi all,

      This was permanently fixed today. Thanks!

      -Madison

        S
        Sean72
        Known Participant
        July 12, 2017

        This has been going on for months and months at least, in several browsers.  At first I thought Adobe forums were down all the time, but eventually tried incognito mode in chrome.  I don't want to clear all my cache and cookies each time, then go through all the two-factor browser authentications all over again, so it really needs to be repaired, please!

        T
        trudee62227346
        New Participant
        July 11, 2017

        Please delite my account! Thank you

        M
        mrmagnecom
        New Participant
        July 11, 2017

        Same problem here!

        C
        Colemk4
        New Participant
        July 11, 2017

        Today (11-July-2017) tried to access Forums site . Had same failure as reported here. Had live chat with adobe and they made no mention of a known error! Told me Safari should be changed to Chrome. So Adobe do not seem too worried about customer service it seems.

        MadisonLeupp
        Community Manager
        MadisonLeuppCommunity Manager
        Community Manager
        July 10, 2017

        Hi all,

        I appreciate your feedback here and feel your frustration- it's unacceptable that this has taken so long to get fixed. Our forum vendor has finally identified the issue and they are now working on getting some code fixed. As soon as I have an ETA, I'll post here. Sorry to be the bearer of disappointing news, yet again!

        -Madison

          A
          Ashley7
          Brainiac
          July 10, 2017

          MadisonMLeupp  wrote

          Hi all,

          I appreciate your feedback here and feel your frustration- it's unacceptable that this has taken so long to get fixed. Our forum vendor has finally identified the issue and they are now working on getting some code fixed. As soon as I have an ETA, I'll post here. Sorry to be the bearer of disappointing news, yet again!

          -Madison

          To me you are stating you know about the issue, it is identified, and being fixed... which to me is GOOD NEWS!

            MadisonLeupp
            Community Manager
            MadisonLeuppCommunity Manager
            Community Manager
            July 10, 2017

            Appreciate your positivity, Ashley! I'm just excited for when I can tell you guys it will be fixed and have an exact ETA!

              davidc1815
              davidc1815
              Brainiac
              July 4, 2017

              I have been having the Syatem Error fault for about 10 days, intermittently.  On different browsers, particularly Chrome.

              Hope there is a fix soon.

              David

              2
              2stepbay
              Known Participant
              July 1, 2017

              Been a problem on all browsers (OS X Sierra) since last week. I can see forum posts, however, error occurs when I attempt to log in. Only way in here was starting with an incognito page via Chrome.

              Andrew Yoole
              Andrew Yoole
              Community Expert
              July 1, 2017

              I'm continuing to see the error in Safari on Mac, but not in Chrome.

              BenPleysier
              BenPleysier
              Community Expert
              July 1, 2017

              I'm seeing the message in Chrome but not FF on a W10 machine.

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              L
              LeoTaro
              Inspiring
              July 1, 2017

              I see this in Chrome on both windows and mac, but it only happens when I am logged in. If I'm not logged in, I can browse the forums.

              I have to use Safari on Mac to access the forums when I am logged in. In Chrome, I get this in the developer console when logged in:

              adobe_login?referer=https://forums.adobe.com/community/illustrator/illustrator_sdk/content:1 GET https://forums.adobe.com/adobe_login?referer=https://forums.adobe.com/community/illustrator/illustrator_sdk/content 500 (Internal Server Error)

              ariapictures
              ariapictures
              Participating Frequently
              June 30, 2017

              I just signed in with a different account I have, the other one, no matter what browser I use, gives me an error.

              So it works on this account. I thought maybe I was banned for some reason, but now I see I am not the only one with the issue.

              and not intermittent, all day today cannot get in. 7:30 am PST till 12:50pm pst (almost 5 hours)

              Has nothing to do with cookies, cache, or passwords reset, deleted them all, and when I use a browser I never been to the forums, it has nothing to do with those things. at least not for me.

              Byers Video
              Byers Video
              Known Participant
              June 30, 2017

              This ariapictures on my other account and I am now in...  Seems to be working...  Whoo hoo.

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