System error

[bhousto90]

Since sometime last week, I keep getting the following error when opening the Lightroom forum page or trying any of the other community forums (feedback.photoshop.com works ok :

     "System error

     We're sorry but a serious error has occurred in the system"

I have cleared "forum.adobe.com" cookies and cleared browser cache.

Once I delete the all "forum.adobe.com" cookies it will let me access the forum until I exit the browser then reopen it or visit the forum the next day I have repeat cookie deletion.

Normally, I use Firefox but the problem occurs when I try Chrome as well and should have separate cache/cookie from Firefox?

Any ideas to fix this?

[Bill Gehrke]

I finally book marked the forum on IE on my Windows 8 laptop to get to this point

[John T Smith]

Worked today with morning coffee

Stopped working in backyard to have lunch... failure

Ended working outside and back again... Jive working again

Jived again!

[BenPleysier]

Click to listen

[2stepbay]

Been a problem on all browsers (OS X Sierra) since last week. I can see forum posts, however, error occurs when I attempt to log in. Only way in here was starting with an incognito page via Chrome.

[davidc1815]

I have been having the Syatem Error fault for about 10 days, intermittently.  On different browsers, particularly Chrome.

Hope there is a fix soon.

David

[MadisonLeupp]

Hi all,

I appreciate your feedback here and feel your frustration- it's unacceptable that this has taken so long to get fixed. Our forum vendor has finally identified the issue and they are now working on getting some code fixed. As soon as I have an ETA, I'll post here. Sorry to be the bearer of disappointing news, yet again!

-Madison

[Ashley7]

MadisonMLeupp  wrote

Hi all,

I appreciate your feedback here and feel your frustration- it's unacceptable that this has taken so long to get fixed. Our forum vendor has finally identified the issue and they are now working on getting some code fixed. As soon as I have an ETA, I'll post here. Sorry to be the bearer of disappointing news, yet again!

-Madison

To me you are stating you know about the issue, it is identified, and being fixed... which to me is GOOD NEWS!

[MadisonLeupp]

Appreciate your positivity, Ashley! I'm just excited for when I can tell you guys it will be fixed and have an exact ETA!

[Szalam]

I'm with Ashley. Knowing that the issue has been identified and is being worked on is great news!

As you said, it is unacceptable that it took so long, but the news you're sharing that things are happening is good! (Also, I sincerely hope Adobe got a free month or something from the forum provider since the forums were frequently unusable for a huge portion of the community for so long. I mean, there were some days, I couldn't get on at all.)

[Andrew Yoole]

Glad to hear this is being worked on - I'm currently unable to view the Forums without being in Incognito mode on Chrome.  Both Safari and Chrome are now locking me out.

On a lighter note, the school boy in me is vaguely amused seeing a conversation between Ashley and Madison.  🙂

[Samoreen]

Adobe, please do us a pleasure and do what you should have done even before installing this software : drop Jive.

[Colemk4]

Today (11-July-2017) tried to access Forums site . Had same failure as reported here. Had live chat with adobe and they made no mention of a known error! Told me Safari should be changed to Chrome. So Adobe do not seem too worried about customer service it seems.

[mrmagnecom]

Same problem here!

[trudee62227346]

Please delite my account! Thank you

[Sean72]

This has been going on for months and months at least, in several browsers.  At first I thought Adobe forums were down all the time, but eventually tried incognito mode in chrome.  I don't want to clear all my cache and cookies each time, then go through all the two-factor browser authentications all over again, so it really needs to be repaired, please!

[abhishekj33757456]

Try some tricks to fix it :

1. Clear cookies/cache or reset browser.

2. Some browsers should let you clear cookies for just forums.adobe.com, too

3. Try an incognito/private browser.

[MadisonLeupp]

Hi all,

We've applied a temporary fix that has resolved this for the time being. We should have a permanent fix in place early next week. I'll follow up here when it has been permanently resolved. In the meantime, I am closing all the other threads discussing this to keep the conversation here.

Thanks,

Madison

[MadisonLeupp]

Hi all,

This was permanently fixed today. Thanks!

-Madison

[Andrew Yoole]

That's great news, thanks Madison.

[jacobb10043768]

I'm getting the error starting today.  I made a post, which was moderated.  Then sometime later the error started. I get the error when I'm logged into one of my accounts. When I'm logged into a different account or not logged in at all, it works fine.  I'm making this posted from an account that doesn't get the error.  Is there any way to figure out what's going on, and fix this?