The 11-16-09 Forum Maintenance Did Not Work

LEGEND ,
Nov 22, 2009 Nov 22, 2009

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Adobe had a gold mine. Their product fora filled the gap that their outsourced T/S and C/S were no longer filling.

Many users realized that there was a much greater liklihood that almost any problem, with any Adobe program, could be solved by the fora, and by the users. I have even recommended such for years, even back when Adobe T/S was a different animal.

Now, as of Black Monday, Nov. 16, 2009, with the "maintenance" work, these fora are nearly useless. Many of us have lost the ability to use the "camera" icon to attach an image to a post. The "automatic" line break is a real problem. It now comes long after several lines of text have been typed, and is never where any editor would place it. The "block quotes," that only work every third, or fourth time, all contribute to users not wanting to bother with helping all the other users.

This has become a very bad joke by Adobe. I am considering just giving up helping others, and letting them contact Adobe T/S for everything. Let all the users deal with Malasia, or wherever, and we'll just be done. If Adobe and Jive cannot fix these faux pas, then they deserve the

derision

that they get. [Don't you love those line breaks?]

I am tired of having to wear out my Backspace key to fix this stuff. I am tired of not being able to do a block quotation. I am tired of not being able to attach an image, of approved size and type, that the OP can see, without waiting days for it to go through queue. I am tired of being hampered trying to help Adobe users, when I have the answer. I will just tell them to contact Adobe T/S, wherever it's located this week, and to also send a Bug Report for every problem. This has gone from bad to worse and is just not acceptable.

I do not know what the Nov. 16, 2009 maintenance was supposed to fix, but it was as big a mistake as the forum changeover. Someone's head should roll on this one.

You can sign me "someone, who has a lot to offer, but is getting fed up with these fora."

Adobe, you had a gold mine here, but are not only turning your back to the potential, but are driving away the folk, who can fill the gap left by an ill-advised move of T/S to some cheap, country in the 4th World. At some point, the script, "uninstall/reinstall" runs thin.

<Rant Mode OFF>

Hunt

PS - I realize that these words will not reach Adobe. I post that to most rants in the product fora. I know that the poor MOD's in this forum will have to come in and calm me down. That should not be their jobs. They have other, and more important, jobs to do. Still, this has become such a bad joke that I cannot contain myself any longer. BTW - I started with the Adobe fora, long before the Internet. Back in those days, it was only NTTP, and Al Gore had yet to invent the Internet. I ain't no newbie at this. Don't let the 2002 start date fool you.

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LEGEND ,
Nov 23, 2009 Nov 23, 2009

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Jochemd,

Since Black Monday, I have now deleted cookies, cleaned the cache and deleted all Temp Internet files 4x. I am on IE7.0.5xxx.x, on an XP-Pro SP3 laptop. All of the problems mentioned in my original post have continued, totally unabated.

If you have a suggestion for me, please share it. I will try about anything now.

Please note that, related to my OP, everything worked perfectly on Sunday PM, and well into the day on Black Monday. Since then, the issues that I outlined haver been present, and have not changed. The issue is not on my part, though I will attempt to correct anything on my end.

The pleasure of helping others in these fora has been greatly diminished. I'd guess that about 10% of my posts used to include screen-caps, to direct the various posters, to the correct Panel, switch, Tool, or fly-out menu, to solve their problem. Now, all of my screen-caps have to go to queue. I have about 1500 of them in my Adobe folder, and add more, as the questions come.

I can live with having to do Block Quotations a half-dozen times, and can Backspace out of those line breaks, but my camera icon is part of my life. Over in the PrE forum, I posted on Saturday afternoon, and that image just came out of queue tonight! Think about some poor Adobe user, lookng for the fix to their problem, with maybe a family event, at which they are hoping to present a DVD, and my answer has been in queue for 2.5 days.

We do, what we do, with little thanks, and no remuneration, and it should behove Adobe to help us, help other users - ones who have given Adobe their $, and only want their program to function. We, the forum subscribers, can often help them, and save the bacon. That is something that the current Adobe T/S cannot do. Maybe next quarter, but not yet.

Please help me to help others in the product fora.

Hunt

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Advocate ,
Nov 24, 2009 Nov 24, 2009

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the_wine_snob wrote on 11/24/2009 5:56 AM:

If you have a suggestion for me, please share it. I will try about anything now.

Head over to http://forums.adobe.com/message/2399618 and tell us:

- whether you experience the issue with other browsers;

- whether you experience the issue from other computers;

- what the actual error message is;

- when the error occurs (when you click the icon? after the upload?).

Get other people who have the same issue to report the same.

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LEGEND ,
Nov 24, 2009 Nov 24, 2009

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The test forum does not appear to allow the testing of image posting.



Neither from the camera icon nor from the attachment link.


shrug.gif


But both work here from FF3.5.5

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LEGEND ,
Nov 24, 2009 Nov 24, 2009

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Jochemd,

Thank you, and I will do so from my workstation tomorrow (Nov 25, 2009).

If, as has been mentioned, the test forum does not work, then I'll navigate to this thread for a test.

Depending on an AM meeting, I might miss the above time frame by a day, but have nothing scheduled for Thanksgiving (in the US), in the AM, and can access the workstation.

Appreciated,

Hunt

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Mentor ,
Nov 23, 2009 Nov 23, 2009

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jochemd wrote:

greenjumpyone wrote on 11/23/2009 5:23 PM:

Adobe needs to fix their forums, not the users.

So show me it is a problem in the forums, and not a browser or client

computer problem.

I've indicated the problems I have in Previous post in this thread spans 7 different Browsers, a Mix of Gecko, and webkit.  I've also indicated what computer Type and what OS.

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LEGEND ,
Nov 23, 2009 Nov 23, 2009

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I've indicated the problems I have in Previous post in this thread spans 7 different Browsers, a Mix of Gecko, and webkit.  I've also indicated what computer Type and what OS.

Holy moley Phillip. That is a list, and it dosen't even take them "seamonkies" into the equation. I thought that I had a bunch of browsers on my workstaion for testing Dreamweaver, but you have me beat by a bunch!

OTOH, you DO have your camera icon, out there in the Mid-Atlantic, and I do not in land-locked Arizona!

Maybe I need to move West to CA - OTOH, maybe not.

Hunt

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Mentor ,
Nov 24, 2009 Nov 24, 2009

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I to use DreamWeaver as well. For years I maintained a website for an Electronics Association. Then I created a Website which I still maintain. I find iCab extremely useful it has a version of the W3C validator built in.

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LEGEND ,
Nov 23, 2009 Nov 23, 2009

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jochemd wrote:

greenjumpyone wrote on 11/23/2009 5:23 PM:

Adobe needs to fix their forums, not the users.

So show me it is a problem in the forums, and not a browser or client

computer problem.

This pretty much sums up the problem in the Jive forum.

We as users have been pointing out problems in the Jive forum during the Beta test, and continually since its implementation in April.

What have we got for our efforts?  Quit Whining!

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Enthusiast ,
Nov 23, 2009 Nov 23, 2009

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jochemd wrote:


So show me it is a problem in the forums, and not a browser or client

computer problem.

Seriously, are you an Ostrich? I've given you two forums to look through where messages are queued and queued and you still ask ridiculous questions?

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Advocate ,
Nov 23, 2009 Nov 23, 2009

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It's because he doesn't know the answer. He likes leading users on to a chase, or refer to something that only a Mod can see and not a regular user. He figures you will eventually give up and drop the issue and when you repost because it wasn't solved he will delete your posts or ban your user account.

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Advocate ,
Nov 23, 2009 Nov 23, 2009

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shunithD wrote on 11/23/2009 7:28 PM:

I've given you two forums to look through where messages are queued and

queued and you still ask ridiculous questions?

And because "images are queued" since Saturday morning there must be a

causal connection to the "camera icon" that has been broken for

the_wine_snob since Tuesday.

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LEGEND ,
Nov 23, 2009 Nov 23, 2009

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Jochemd,

One of the reasons that I use, and recommend that users use, the camera icon, is because of the potential for an image to stay in queue. It has been that way, since the forum changeover. I can understand that Adobe would want to control the Attachments, if done from the bottom-left of the editing screen, as more files types can be uploaded that way. The camera icon is more limited, and is used for approved graphics, and is part of the post.

Staying in queue, has been part of the other attachment method, from day one. The camera icon gets around that, and includes the image in the post, where it's more easily seen.

Hunt

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LEGEND ,
Nov 23, 2009 Nov 23, 2009

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this issue didn't only start on 11-16-09 (Black Monday), but way back in March (April?) when the forum switched over from WebX to Jive

Hopper,

For me, it began on Black Monday. Before, I could use the camera icon to attach images, so long as they were withing the specs., stated. Now - only error messages.

I am not insinuating that you are incorrect, only that my observations differ. Now, I am also not arguing that many other things did not change with the forum changeover. I have commented on many of those changes, in other threads. A few comments good, and more bad.

Thanks,

Hunt

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Contributor ,
Nov 24, 2009 Nov 24, 2009

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I am not insinuating that you are incorrect, only that my observations differ. Now, I am also not arguing that many other things did not change with the forum changeover. I have commented on many of those changes, in other threads. A few comments good, and more bad.

Thanks,

Hunt

Hunt,

No problem!  I was not entirely clear in my post.  The camera icon issue is just another in a series of symptoms of just how bad this entire implementation has gone.  I did take this one issue and globalize (is that a word?  ) it.

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LEGEND ,
Nov 24, 2009 Nov 24, 2009

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greenjumpyone wrote:


... and globalize (is that a word?  ) it.

It would seem that it is :

http://dictionary.reference.com/browse/globalize

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LEGEND ,
Nov 23, 2009 Nov 23, 2009

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Many? I have seen one report of it

Jochmed,

Thanks for the response. My statement is based on the number of users on the Premiere, Premiere Elements, Encore and PS fora, who have lost this capability. Now, whether they post here, is not known to me. I see their comments in the product fora.

I have posted here, because I know that that this is the place for forum discussion. I do not know if they do, especially the PrE group.

Going back a few days, there were more here, who could not use the camera icon. My observations were that users in the Souther Hemisphere, OZ, NZ, etc. could. Some seemed to have never lost it. Several users here reported that they had lost it, but then the reports came in, that it was being restored for them. I surmised that it might be a West to East thing, and that maybe it would make its way across the US to me in AZ. I speculated that I might be the last, as I was close to the Eastern boundry of CA, USA, and hence San Jose. To date (as of about 8:00PM AZT - now MTZ), I still do not have it, and it does not make a difference if I am using JPEG, or PNG (both approved formats), and the size is as small as 40x40 pixels. I get denied.

Here's my error message for a JPEG, and the second is the file that I tried to use the "camera' icon to attach.

Hope that this helps,

Hunt

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New Here ,
Nov 23, 2009 Nov 23, 2009

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Hi there,

Just wanted to pass along some potentially useful information/thoughts to you...

I am tired of not being able to attach an image, of approved size and type, that the OP can see, without waiting days for it to go through queue.

<img src=http://www.spellworks.net/images/kinsecse.jpg>

While you might not be able to use the camera thingie, if you 'insert raw html' you can still insert an image using the <img src= > tag; it's not as convenient (as you must reference an uploaded image) but better than waiting for days.

I am tired of not being able to do a block quotation.

Yes, that block quotation feature is a PITA; a more usable alternative is to use the 'indent' available, as I have done.

Just wanted to pass these two things along to you, as you seem genuinely frustrated by not being able to help out.

My apologies in advance if this post gets deleted.

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LEGEND ,
Nov 23, 2009 Nov 23, 2009

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My apologies in advance if this post gets deleted.

Kami,

I would hope that they do not, as you are pointing out ways around whatever has happened, since Black Monday.

For me, I just try the Block Quotation, until it takes. So what, if some of my keys are wearing out...

Thank you for your comments.

Hunt

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LEGEND ,
Nov 24, 2009 Nov 24, 2009

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Now, this isn't exactly chronological order, is it?

Sin título-1.jpg

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LEGEND ,
Nov 27, 2009 Nov 27, 2009

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I wanted to update this thread. Pursuant to suggestions in another, I have installed Google Chrome, as none of my versions of IE, going back to some old, test installations from years ago, would function, as before.

With Chrome, things are now different for me:

1.) no phantom line breaks in the editing screen - yet

2.) camera icon now works, as before

3.) Block quotes now work, as before

This is with only about 5 hours of use, so the above are observations only.

I want to say thank you to all who helped me sort this update to Jive out. I also want to say thanks for a few laughs, along the way. I appreciate your suggestions, and your patience, especially Jochem.

Hunt

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LEGEND ,
Dec 01, 2009 Dec 01, 2009

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A new one to add to the gratuitous line breaks

; the CtrlZ shortcut doesn'

t undo typing.

FF 3.5.5

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LEGEND ,
Dec 01, 2009 Dec 01, 2009

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John,

I too have encountered Ctrl+Z not working in many areas of the editing screen.

Hunt

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Mentor ,
Dec 01, 2009 Dec 01, 2009

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Command-Z (Mac) and the undo command has never ever worked on these Jive forums from Day one. I've tried on

SeaMonkey

FireFox

Camino

Opera

iCab

OmniWeb

Safari.

So its not a browser issue.

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LEGEND ,
Dec 01, 2009 Dec 01, 2009

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For me, they did with IE 7, as I used it to correct the Block Quote bug after the maintenance update.

When I went to Google Chrome (fixed most of the IE issues), but now Ctrl+Z does not work in these fora - works fine in others.

Just observations,

Hunt

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LEGEND ,
Dec 01, 2009 Dec 01, 2009

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LATEST

Still one more?

http://forums.adobe.com/thread/532962?tstart=0

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