User-name p[roblem

Forum|Forum|12 years ago
October 20, 2013
5 replies
2134 views

Here's a non-Premiere question: Adobe told me to change my password for some unknown reason. To do so I had to give them my new email address so they could contact me. Then they gave me a new user name "hurrange" which I believe is someone elses user name. I phoned a helpline which charged me £22 to change the user name back to Tim flippance but with a lower-case f on the second word. Now I find that I cannot gain access to my past history because Adobe thinks I am a new user because the old stuff is under Tim Flippance. Can anyone sort this out? Thanks.

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Beverley Gray

Community Manager

Hi Tim

I have updated your original Adobe ID with your BT email address. Please sign in using this email address and change your password as a precaution.

Kind regards

Bev

T

Tim_Flippance

Known Participant

Thanks Bev, after a few initial hiccups thats all fine now. Tim

adobe-admin

Community Manager

I cannot find an account under the name hurrange, but I do see your two Tim F/flippance accounts. They each have a different email address. The account with a lower case "f" was registered back in April and has an email address at btinternet. The upper case "F" account was registered in 2008 and has a virgin email address. Which address are you using when you sign into adobe.com? What helpline did you call?

A

Anonymous

The account name hurrange was changed to Tim flippance yesterday.

The email address I'm using now is [removed email address] The virgin email address doesn't exist any more.

The account I'm using now is Tim flippance but I want to go back to Tim Flippance because thats where all my history is. Idealy I'd like to combine the histories of both user names, but with the new email address [removed email address]

The helpline which ripped me off for £22 was thehelpline.com

John T Smith

Community Expert

>helpline which ripped me off for £22 was thehelpline.com

I don't understand why you would contact someone other than Adobe for Adobe help, especially help with your Adobe ID

Peter Spier

Community Expert

This whole scenario seem "off."

As far as I know, and I've had to change three different accounts, Adobe doesn't alter your user name, just the password. If I had to guess, I'd say you've been scammed.