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Are you serious ADOBE ?! Don't you have a live chat ?!
Is your Connection a dial Up till now?!
Weak up Adooobe we e in 2019 !!
I have no trouble accessing online chat with a good desktop browser like Chrome or Firefox.
I do have cookies enabled and I don't use script blockers. Maybe that's the difference.
Chat is possible not only from a desktop PC but also from a smartphone (Android / iPhone)
(however, it becomes a full screen chat screen).