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sinious
sinious
Legend
May 11, 2012
Question

What are you thinking Adobe? This forum is a wreck.

  • May 11, 2012
  • 2 replies
  • 8912 views

You produce tools to help novices make great websites, yet you absolutely unequivocally destroyed your sites usability.

A few examples?

Getting into an actual forum using the whole 'discussions concept' which deviates from the vast majority of forums was never a good idea. Now I can't even find my own way into certain forums unless I already have a post there and can click into it and back out. But, I can't always back out to the discussions.

Is this a joke? The text collides? Navigation hindering?

Can you tell me why the text "Discussions" isn't clickable? It was previously. Moreover can you tell me what person is responsible for allowing the text to run into other text? This is seriously novice. I realize I can hit Mobile Development but then I'm required to click the tiny blue Next > link at the bottom to actually get to the discussions? Why can't I just click Discussions as before to return?

Next, what were you thinking with space with this abomination of text size and utter terrible planning. Note this is at 100% text size, not zoomed.

http://www.filehorde.com/o/areyouserious2.jpg

Can you explain why you're using a font so horrifically large while wasting most of the space you could have used IF you wanted to use this huge text by condensing the useless grid on the right?

Your footer doesn't even try to stay within the area it should. If you're a designer, would you ever put that drab blue on top of a dark gray and call it accessible?

I can give about another hundred or more examples of what are you thinking but I'd love to hear it from Adobe about uh, who designed your site? Please try to use your own products. They are very good. This forum is obfuscated and barely usable. Seriously question the designers and developers who made it. The old forum was bad enough with, again, the discussions format. This? This... I have no words..

    This topic has been closed for replies.

    2 replies

    J
    Jonathan Saltzman
    Participant
    May 17, 2012

    I had 4 bookmarks for places I would frequently come to when I had a question about my Adobe products.

    Now they are all gone.

    They go somwhere else.

    Somewhere strange.

    All the forums' help refer to Version CS6 of every product.  This is utterly useless.

    I come to the User Forums in desperation; I know how to use a manual; I know how to use the Web; what I do not know how to use anymore is this ridiculous redesign (probably the same person or group that redesigned all the awful CS6 packaging that resembles rejects from the Twilight Series).

    Sorry for the rant, but this time Adobe you truly have a MESS on your hands.  I was looking for the PDF Help for InDesign CS 5.5 (since you won't publish a hardcopy anymore).  Gone.  Link goes to nowhere.... excuse me, it goes to CS6.  Big help.

    I guess you can say I won't be upgrading to any of your software anymore.  Your upgrade prices and just plain Bad Sense of Web Design has broken this graphic designer's back (and wallet).  Congratulations on your new expensive building in Lehi, Utah.  I hope the people you hire have a better sense of web design than your current employees.

    sinious
    siniousAuthor
    Legend
    May 17, 2012

    Give it time.. It's easy to cut them up. They've already said they know there's issues. They'll be worked out.

    J
    Jonathan Saltzman
    Participant
    May 17, 2012

    But when you're facing a deadline, and you're looking for the PDF link that USED to work, what to do?  How much slack do you give a company that has a near-monopoly of graphic artists/designers' livelihood?

    Sorry, but this FAIL does not deserve a pass.  Adobe should have thought this out before they launched their CS6 and the cash-cow Creative Cloud. It's not as though every CS5/CS5.5 user has automatically upgraded to CS6, but apparently Adobe, in their infinite wisdom, has thought otherwise.

    They are becoming as arrogant as Apple.  Upgrade.... or else.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 11, 2012

    They're working on it.  See "Known Issues in New Forum Skins"

    http://forums.adobe.com/thread/999431?tstart=0

    Nancy O.

    Nancy O'Shea— Product User & Community Expert
    sinious
    siniousAuthor
    Legend
    May 11, 2012

    Point being, who deploys before they're ready? At least use basic best practices.

    Chris Cox
    Chris Cox
    Legend
    May 12, 2012

    Phillip Jones wrote:

    One can design a good page on a Mac with 27" monitor. The key is not to hard code width os .css page with numbers rather, if you use percentages it will grow or shrink  according to size of monitor.

    I wasn't dissing Macs!  I was making the arbitrary point that it's obvious there are about eleventy seven different systems they DIDN'T test it on!

    But you're right:  One can design a good page on pretty much any system, and if one follows good design practices one doesn't need to actually test it on every system and every browser (though it is still a good idea).  The only way to achieve quality is to design it in - not test it in.

    Curt Y wrote:

    Within 24 hours (1 hour?) they would have discovered mass problems sending them back to the drawing boards.

    Something I've noticed:  Adobe never, ever responds directly to feedback.  That implies they can't.

    All development is a pipeline, but Adobe seems particularly incapable of receiving feedback, doing something with it, and turning around a new version of something in short order.  That's sorely needed - and expected by customers.

    One of my hats over time has been Engineering Process Manager.  While development may be a pipeline, and due process can be a good thing, it actually IS possible to have systems and processes that allow a big company with geographically separated developers to remain responsive.  One of the best practices is to insert review as early as possible in the process.  For example, one can imagine that any web page change should need to go through a peer review process before being committed back into the source code control system.  That tends to catch boneheaded things early.  

    But since we're actually seeing such (I'm sorry to say boneheaded) things released to the world, I think Adobe probably needs to learn to walk before they can run.  That probably implies a cultural shift.

    -Noel


    >> Something I've noticed:  Adobe never, ever responds directly to feedback.  That implies they can't.

    Oh, sometimes we can.

    And sometimes we're told not to.

    And sometimes, well, if we can't say anything nice....

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