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ericr64
ericr64
Participating Frequently
July 10, 2014
Answered

What happined to Adobe support?

  • July 10, 2014
  • 4 replies
  • 1184 views

I don't know if this is the correct forum so please forgive my ignorance. Ive been an Adobe user since 1998 and have occasionally needed advice from support by phone live chat ect. It appears that service my be no longer provided as all roads seem to lead to forums. If support is still around please provide a working link, Thanks in advance for any reply's

      This topic has been closed for replies.
      Correct answer pwillener

      It always feels like the original Colossal Cave adventure game to me.

      "You are in a maze of twisty little passages, all alike" and they all lead to:

      Cheers,

      --

      Neale

      Insanity is hereditary, you get it from your children


      nealeh wrote:

      "You are in a maze of twisty little passages, all alike" and they all lead to

      It depends what you select; not all products / problems have direct contact options.  But many do

      4 replies

      Phillip M Jones
      Phillip M Jones
      Inspiring
      July 20, 2014

      What Plugin is needed? FireFox can't find one

      Noel Carboni
      Noel Carboni
      Brainiac
      July 20, 2014

      ericr64 wrote:

      all roads seem to lead to forums

      Heh, it's because we give the best support, for the things we can.

      -Noel

      John T Smith
      John T Smith
      Community Expert
      July 10, 2014

      If you need help with a specific program, you should go to that program's forum

      If you will start at the Forums Index https://forums.adobe.com/welcome

      You will be able to select a forum for the specific Adobe product(s) you use

      Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

      pwillener
      pwillener
      Brainiac
      July 10, 2014

      It's all here: http://helpx.adobe.com/contact.html

      Or if you want to get help from the forum, provide some information.

      ericr64
      ericr64Author
      Participating Frequently
      July 10, 2014


      Thanks for your reply Pat . I must be missing something the link you attached takes me to the same portal I was stuck at before. It asks to pick a product directs me through series of questions and the result is a user forum. While I find user forums helpful, the last issue i had required a live ast who remotely made registry and permission changes (requiring several attempts) To get a working install of premier. If live chat still is available I would really like to find it. In the 16 years of using Adobe I have relied on the forums several times with great success. With this reoccurring issue i was hopping help direct from Adobe. After spending thousands of dollars on their products i have come to expect direct access to their tecs.

      ericr64
      ericr64Author
      Participating Frequently
      July 10, 2014

      Disregard gentlemen I found the issue , operator error, after trying several different program choices I found a live chat option open. (the first 3=4 had only forum options open0 thanks again for your quick replies.

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