A

Anonymous

Pregunta

What I don't like in upgraded Forum

Forum|Forum|14 years ago
September 20, 2011
9 respuestas
11840 visualizaciones

Dear Uncle Adobe,

I regret to inform you that some features in new Forum look upset minor amount of users.

Personally I have nothing against how a User's Stuff is displayed and am convinced that embedding 'Correct' answer into original post possesses promising future, but felt it my duty to report about a few complaints.

Although some of your team already interfered, trying to calm a crowd with a promise to turn 'embedding' feature off, the rest issue is not reconciled.

Hope we would be able to agree on some filters that would allow to sort User's Stuff according to

- threads started by a user (all ones, not just 'answered' or 'open' questions);

- time a user participated in (not just time of latest update by someone responded in a thread a user ever participated).

Yours faithfully,

Fuzzy Barsik

Este tema ha sido cerrado para respuestas.

Semaphoric

Community Expert

> I feel fortunate to participate in forums, where the MOD's use great restraint, but still do a wonderful job - usually totally thankless.

Totally agree. I've been to some discussion boards with trigger-happy mods, and it does seem to stifle things.

I'm a mod on another board (which is sadly dying), and there's usually a lot of discussion on the private staff-only area before the hammer comes down.

Except for spammers, of course.

Jacob Bugge

Community Expert

You point out another danger, Peter, which has become worse with the embedding in the OP.

Obviously, it may be necessary to intervene, but the utmost restraint should be exercised; and in any case, it may be too late for the OP in question.

the_wine_snob

Inspiring

Jacob,

In the previous Jive, that potential existed, but now could be amplified with the embedding.

Though not potentially "dangerous," I will cite an example, where the info was just wrong for the current version of an Adobe product. Poster had a question, and several of us answered it (myself included), based on earlier versions of that program. I went into detail on some limitations of a particular operation, based on my experience and reading of that operation in all previous versions. What I was unaware of, was that Adobe had changed things, and in some big ways. As this was an operation that I seldom used, I had not encountered it in the new version. Our MOD was quick, and kind to point out that things had, indeed changed, and that the OP COULD do what they wished, with no limitations. If my response had been marked as "Correct," and embedded into the OP, I would have wanted it removed ASAP, since it was now incorrect. Having the ability for one with a MOD console (many employees have those, along with the actual MOD's) is a great feature, even if it does create the potential for more work for them.

I also completely agree on the intervention considerations. Sometimes, it is a tough call to intervene, and I feel fortunate to participate in forums, where the MOD's use great restraint, but still do a wonderful job - usually totally thankless.

Hunt

Jacob Bugge

Community Expert

I am strongly against any labelling of an answer as Correct (or even Helpful) by anyone other than the OP: it can only make things worse, there is no way to know what the OP finds correct/best, and often a thread may rest for quite a while, sometimes months, before the OP returns. And what about the poor souls receiving emails?

Any intervention may cause dispute, and (in itself or through dispute) disturb (the flow of) the thread.

It is also against the open and friendly way of the forums where moderators never or rarely have to do anything. Let us keep it that way.

I have seen no signs of moderation in the Illustrator (Windows) forum since Len Hewitt retired as host by the end of 2007. There was never much to moderate, and everything happened and happens in a friendly, helpful, and free, way.

Peter Grainge

Community Expert

Just sometimes in the categories I work in we see someone trying to be helpful and suggesting an action that varies from being a bit wrong to being downright dangerous in that it can break many things causing hours of work. The moderator or someone else can point that out and in an ideal world the OP would change the label. That's not always going to happen though.

We rarely step in wearing the moderator hat but I prefer that moderators can moderate when it is necessary to stop others being led into an unintended trap.

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

~graffiti

Legend

Have we always been able to delete a response or is that new?

I wouldn't be surprised if it's always been there and I just haven't noticed it.

Jacob Bugge

Community Expert

Deleting an answer is new, grafitti; deleting an OP was possible while still unanswered. I have created a first post in vain quite a few times over the years, only to find that there was no longer a thread.

Jacob Bugge

Community Expert

I agree with Claudio about the seriousness of the OP embedded (supposedly) Correct Answer issue.

When the fair forums were replaced two years and a half ago, I decided to entirely ignore everything about points/correct/helpful answers, apart from observing their effects and reporting back to this forum, and keep posting just (as sillilly) as I always had; and I said so then.

Consequently, I have kept reading threads that I might contribute to and posting answers that I hoped could help the OPs, even time consuming ones with long detailed instructions and images/screenshots, regardless of answer status.

In my experience, the Correct Answer has cut many threads short of what they should/could have been, even before it became embedded in the OP.

Now it is far worse.

Even I, despite my firm determination, now find that the OP embedded (supposedly) Correct Answer makes it hard to persevere: I now sometimes find myself thinking twice before even entering a (supposedly) answered thread, and thrice about contributing.

The obvious effects of the three main points I have raised earlier about it have been very well stated in this thread.

1) It actually/effectively says: Stop. Go no further. All has been said.

2) It breaks the rhythm for anyone actually reading the thread.

3) It separates the answer in question from its context which may be crucial.

Phillip M Jones

Inspiring

Why not instead of "answered". Just have "helpful" only. That way additional suggestion could go on.

Ann Bens

Community Expert

It even gets worse.

One can award a helpfull answer to ones own post.

http://forums.adobe.com/thread/901868?tstart=0

Semaphoric

Community Expert

I see there's an "unmark as helpful" button. Maybe there could be an "unmark as correct" button.

the_wine_snob

Inspiring

Guess that I need to do more original posts, that are questions, to see some of the changes there. Even in beta, that was not something that I tried. Maybe some useful stuff there?

Thanks,

Hunt

Semaphoric

Community Expert

Is there ever a truly correct answer for most questions here? Does anybody really know what time its is? Does anybody really care?

As I was walking down the street one day . . .

Sorry.

What I want is those little red flags back!

the_wine_snob

Inspiring

I will gladly support you on the "little red flags," and their loss has been a sore point with me for some time now. Many around these parts are tired of me waving them, and some do not even know what I am talking about.

As to THE "Correct Answer," let's look at some typical questions in the PS Forum. "How do I create _____?" Well, and as with many Adobe programs, there might be a half-dozen ways to do that, and the choice will hinge on what one is starting with, what they need to end up with, and how they like to work.

For me, I care less whether they choose one of those as THE Correct Answer, but more that they find AN answer, that works for them. Now, that does not address the next person, with the same issue, who comes upon the thread (now that the Search seems to be fixed), some time later. Hopefully, they will read the whole thread, and not stop at the display of THE Correct Answer.

Not sure that every base can be covered.

Hunt

Jacob Bugge

Community Expert

John, thank you for trying to save us from the ghastly Embedded Correct Answer ghost, which may haunt us for a long time, even with a successful feature request.

Having said so much about the subject in advance, I decided to let others bring it up, or not. I am pleased to see that many seem to agree, and that there is hope.

J

joe_bloe_premiere

Inspiring

+1 to what Fuzz sez.

the pop-up flyout that appears when the cursor is hovered over a user's

profile name now displays a confusing mish-mash of not just recent activities,

but threads recently updated by someone, in which a user ever participated.

It seemed much more informative to be able to see the content that was

originated by that user in chronological order as it was before the update.

For example, moderators could tell at a glance if the poster has

made identical posts regarding the same issue in multiple forums.

~graffiti

Legend

joe bloe premiere wrote:
+1 to what Fuzz sez.
the pop-up flyout that appears when the cursor is hovered over a user's
profile name now displays a confusing mish-mash of not just recent activities,
but threads recently updated by someone, in which a user ever participated.

I hadn't noticed that until you brought it up. For me it shows threads I last posted in around 2006.

Harbs.

Legend

If you think something should be marked differently, you can suggest that to the moderator on your forum.
Harbs

With all due respect, I don't think this a realistic solution.

Realistic or not, that's your only option using the new version (unless it's possible to change -- which I doubt).

In my experience, the OP usually does a decent job of marking correct answers (if they bother at all).

Harbs

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