what's with the haters?

Hi.

Adobe is definitely great but it's just in the human nature to take part with/against sth just to be on a side. To them, it doesn't matter if Adobe makes or not good products. They just hate it.

CC is deal breaker for us. I'm not willing to fork out over $9.500 a year for the privilege of running Adobe's software and then have nothing at all to show for it when we terminate the subscription. That's clearly ridiculous. Meanwhile, we can still keep using the most stable version of CS - CS3. We paid for it, we own it, it still works, all these years later. We could also keep using CS6 but it's a bug-riddled distaster of a product that will unfortunately never receive the bug-fixes it needs.

As far as customer service - it's great when you are buying something from them, non-existant if you have a technical problem or a glaring bug that needs fixing. Then good luck talking to a human being.

I'm ok with that too. Now i pay in 3 years "similar to Master Col" what i would pay in my country for one perpetual licence simillar to Design Standard. Everyone said before CC, they upgrade software every 3 years, so i dont get where is the problem? Why is everyone so mad? And i'm not from some rich country, not at all! When i started, i had few bucks in my pocket and that was the time when CC started. I use it one year now and never had a problem. I pay for it more happily then my telephone bills or taxes. Its 60 bucks a month, come on! Thats almost what World of Warcraft kids pay! And you use this stuff for living or as hobby.

The only problem i see is if Adobe will try to rip us off and make it like 120 a month, then setting up some premium account for 400 a month and we know Adobe likes to do such things... oh, shhhh, dont give them ideas!

NealStiffelman wrote: Adobe has been incredible, both from sales and technical support staff.  Personable, capable. The products are great, run faster than previous iterations, installation is quick and smooth as a baby's bottom, and while I was deeply skeptical when I learned of the CC policy, I am totally impressed at the exectuion of this model. Kudos.

It's great you have a solution that works for you, but for many small businesses we just can't afford another monthly bill and be left empty handed when the contract expires.

It's clear to me this move is motivated by greed instead of service or convenience. I've downloaded my CS suites in the past rather than have a disc shipped, exactly how the CC is distributed. The only difference between the two is licensing.

As I've suggested in other threads, keep both models. Introduce new features to subscribers first then phase them in for the disc-based users over time. This incentivizes users to subscribe, but gives the rest of us an option to purchase and use the software as well.

And thanks for reporting that you are happy! Do you have the names of the employees that helped you?

Human nature. People complaint more than they congratulate. Not many users come here to say that they were treated the way they should be. And if one feels he/she is not properly taken care of, one will be quite vocal about it; and it is understandable.

Congratulations. I hope there are millions of others who think and feel the same.