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Where to report counterfit product?

New Here ,
Nov 22, 2019 Nov 22, 2019

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I wish to report a few counterfeit Adobe premier seller in (Malaysia) but can't find Adobe email.

 

I had reported the issue to lazada customer support but they seem ignoring it and the seller still selling the RM 10 (USD 2.4) Adobe premier pro which required user to run a special software to crack.

 

Anyone can help to get me the contact of adobe or escalate this issue to adobe?

 

Also you can search for Adobe product in lazada for more fake Adobe software. I had talk to them but Lazada seem ignoring this issue. 

This is how lazada replying me via email and seller still selling the fake product.

 

-----

Thank you for chatting with us at Lazada Malaysia.

as per concern, we apologize for the inconvenience, as for that, we have highlight the issue to our department and for your issue, we will proceed with the compensation of voucher to you lazada wallet. thank you and have a nice day. 

Based on our interaction, we hope your concern was addressed appropriately. We truly appreciate your patronage with us.

NOTE: Please do not reply to this email if you do not have further enquiry. This case is now closed. If you have any new enquiry, please proceed to reach out to our customers care team at

Thank you for shopping at Lazada Malaysia.
 
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correct answers 1 Correct answer

Adobe Community Professional , Nov 23, 2019 Nov 23, 2019
https://www.adobe.com/genuine.html Moved to Community Help forum.

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Guest
Nov 23, 2019 Nov 23, 2019

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I will page an Adobe employee

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Adobe Community Professional ,
Nov 23, 2019 Nov 23, 2019

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https://www.adobe.com/genuine.html

 

Moved to Community Help forum.

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LEGEND ,
Nov 23, 2019 Nov 23, 2019

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Ann I have no idea why you moved this post to the Community Help forum.

It has nothing to do with getting Help Using this forum system.

Not sure where it really belongs but certainly not in Community Help.

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Adobe Community Professional ,
Nov 23, 2019 Nov 23, 2019

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Willer, good evening.
Adobe's counter for counterfeit(fake) reports
This is the link provided by Ann Bens.

Genuine_FormGenuine_Form


TkfY(ACP),JAPAN

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Adobe Community Professional ,
Nov 23, 2019 Nov 23, 2019

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Here is a direct link to the legal department's reporting form. 

https://adobe.allegiancetech.com/cgi-bin/qwebcorporate.dll?idx=AGSBBD

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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