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A
Anonymous
August 17, 2009
Answered

Why doesn't everyone just ditch this place?

  • August 17, 2009
  • 5 replies
  • 18664 views

Start up 3rd party forums elsewhere for a few major Adobe products, with software that meets these requirements:

- Must work

(i.e. Any forums other than Jiveware. )

Everybody knows competition makes you better, perhaps that's what Adobe needs right about now.  Problem solved! 

    This topic has been closed for replies.
    Correct answer

    I'm watching the train wreck.

    5 replies

    F
    foothold09
    New Participant
    August 26, 2009

    This is great advice - Hi All, we have decided to take the continued customer service problem with Adobe to Facebook, we created an event where open discussion can take place, please come and join and be part of a much needed change in Adobe's customer service practices, everyone is welcome to give input, so please pass the word -http://www.facebook.com/event.php?eid=123258472738

    Owning a small business, I have relied on Adobe/Macromedia products for years, have been a return/loyal customer and spent thousands of dollars with them. Adobe's non service culture has directly impacted my business-I have had to decline contracts because I am in my 4th month of waiting for a cross platform product delivery. What about your work, have you lost business or money because of a service issue?

    On a hopeful note, we're looking forward to Adobe's customer care team being part of the conversation as well. Here's what we'd like:

    Respectful dialogue, true incidences - sure be assertive just don't be abusive.

    We hope to urge Adobe to improve client service at the corporate level.

    Thanks all-

    Cindi

    A
    Anonymous
    August 17, 2009

    Maybe it is time for the forums to get a intervention session on A&E TV.

    Ozzwoman9
    Ozzwoman9
    Inspiring
    August 17, 2009

    There is a Photoshop Group on Facebook that was created and is used by many members.

    A lot of PS lounge members are members of this group, but must of us are all on each others friends list and usually just ask any questions we have that way.

    Phillip M Jones
    Phillip M Jones
    Inspiring
    August 17, 2009

    Who among the disgruntled has the bucks, and the Serverspace to create their own newsgroups

    You would have to have  the following Groups.

    Group for Forum problems

    Acrobat Mac

    Acrobat PC

    Reader (could be under acrobat)

    DreamWeaver Mac

    DreamWeaver PC

    PhotoShop Mac

    PhotoShop PC

    Flash Mac

    Flash PC

    Indesign Mac

    Indesign PC

    A Goof-off Forum

    It would be preferred if the products were supported were seprated into Mac and PC camps.

    For some reasons the PC Folks think Mac people are a bunch of dummies. while most Mac people don't care one way or the other. we take attitude what ever floats your boat.

    Oh, and most of all it should be NNTP allow signatures, and use HTML so That images can be inserted as need within the message. If you you use small compact size images should not tax your computer. After 30 days old images could be deleted  for space.

    A
    Anonymous
    August 17, 2009

    Wouldn't be that expensive PJ, just purchase one of the hundreds of forum hosting services out there. You could probably combine most of those forums until volume picked up, but that's really the problem--getting anyone there.

    But I guess if most of the complaints from from the Photoshop forums, there IS an alternative now if you google "photoshop forums".  What sucks is that some products (the two I use) don't seem to have *any* active forums anywhere, except on stupid yahoo groups which is worse than Jive (if that's possible).

    A
    Anonymous
    August 17, 2009

    Hi Buko

    I'm not sure what you mean by Padawan learner. Please clarify. I am familiar with Star Wars.

    I've been around the block a time or two. I guess I'd qualify as a Jedi Master with my own products. (RoboHelp and Captivate) I earn my living by facilitating classes on them. But if I were to approach Flash or Photoshop, indeed I'm much less than a Padawan. Such is life!

    You said JJ is one of the teachers. That's fine. But it was JJ's post that was bemoaning the loss of anyone he learned from. This seemed to infer he wanted to learn more and wasn't going to because they were gone.

    It's been my own experience that if a forum thread ends up with a blind leading the blind situation, group consensus will eventually override and provide a good outcome. I can't recall ever seeing a post that totally screwed someone up where the eventual outcome was just wrong and others would fall into the same trap.

    It's best to keep in mind that we were ALL new once. And if you don't find yourself being a newbie yourself from time to time, you aren't growing. You are stagnant. That's not generally a good place to be! I like to grow.

    Cheers... Rick

    (Who is a happy Fireworks neophyte at the moment)


    Well for being a master you certainly have a rookie mindset. I wish you well teaching everyone.

    A
    Anonymous
    Correct answer
    August 17, 2009

    I'm watching the train wreck.

    RoboWizard
    RoboWizard
    Inspiring
    August 17, 2009

    Hi all

    While I'm sure some of you are viewing things here as a train wreck, a great many folks are finding helpful and timely responses in the assorted fora offered by Adobe.

    Sincerely... Rick

    A
    Anonymous
    August 17, 2009

    It is interesting that most of the complaints about falling standards and dwindling participation come from the Photoshop area.

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