Why "Assumed Answered" when there are no replies?

Forum|Forum|11 years ago
May 19, 2014
2 replies
2262 views

Why do some posts appear marked as Assumed Answered when there have been no replies?

Photoshop for Beginners

If this is in error, is there any way of un-marking it?

This topic has been closed for replies.

Claudio González

Legend

John, I am afraid that the answer to your original question is because "that's the way the Jive software works". As in many other cases.

John Waller

Author

Community Expert

I struggle to believe that this is by design.

Many questions will go unanswered if they are assumed answered for no reason.

John Waller

Author

Community Expert

No, I see exactly when you mean- Jive was just informing that this is not a bug. Do you think turning off the "assumed answered" feature would be the best option? I really doubt we would be able to edit the existing figure.

I don't think there's any point or hope in Adobe getting Jive to change what is obviously core behaviour.

However, according to Dave Merchant, it has a backend purpose in cleaning up legacy questions apparently:

"Yes it seems strange to be able to mark a thread with no replies as AA, but it makes sense if you think the OP never came back, so must have found an answer someplace else. Marking these 'dead' questions as AA clears them from the task lists. Remember SBS has a bunch of features for tracking open questions and nagging people to do something, which can get annoying."

That answers this particular question far better than the response from Jive.

I see both points of view: user and admin. However, it looks very odd from the user POV.