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I have lost all my PM's, post history, thread history and everything else. why?

Engaged ,
Aug 12, 2010

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My account just got "reseted". All my PM's got deleted, I don't have a post history anymore. My thread history is inexistent and I don't know what to think or do.

What happened?

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I have lost all my PM's, post history, thread history and everything else. why?

Engaged ,
Aug 12, 2010

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My account just got "reseted". All my PM's got deleted, I don't have a post history anymore. My thread history is inexistent and I don't know what to think or do.

What happened?

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Aug 12, 2010 0
LEGEND ,
Aug 12, 2010

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Hopefully, Adobe Admin. can help you regain your lost material, and straighten out your Adobe Forums account.

Seems that some odd things have been happening lately, but they seem to be isolated to particular accounts.

Good luck,

Hunt

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Aug 12, 2010 0
Engaged ,
Aug 12, 2010

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Thanks Bill.

I do with to have my account back to normal.

As for know, I'm just like any new user that has just opened a new account here =/

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Aug 12, 2010 0
LEGEND ,
Aug 12, 2010

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This just happened to another, who had 20K + posts in the PrPro fora. He lost his PM's, and his account. Unfortunately, it happened going into the weekend in the US, so it took a few nervous days. Adobe Admin. got right onto it, and all is good now. He's back contributing to those fora.

Adobe Admin. is good at this, and will be along soon. Brew a pot of coffee (decaf recommended), and all is likely to be taken care of for you. There may be a few questions, but it will be simple for them.

Good luck,

Hunt

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Aug 12, 2010 1
Engaged ,
Aug 12, 2010

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Thanks for the info Bill.

I'm not really that worried. I don't even know how many forum posts I had... something above 200 posts I think (nothing really special). But a guy with 1k+ posts and loads of forum points would get mad about it... that's why I think Adobe should take care of it.

My problem is that I had some threads that I kept getting back to whenever needed. Now it's a lot more complicated =/

And I don't drink coffee at all

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Aug 12, 2010 0
LEGEND ,
Aug 12, 2010

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I can only hope that those threads will be restored, when your old account is activated. In that mentioned poster's case, everything was back to normal. Scary, while it lasted, but soon handled.

Good luck,

Hunt

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Aug 12, 2010 0
Advocate ,
Aug 12, 2010

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Aug 12, 2010 0
Engaged ,
Aug 13, 2010

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Jochem van Dieten wrote:

Why has my account spawned a similar identity?

It didn't solve the problem... by the way, my problem seems to be a little bit worse because my user name here is still the very same one. As you may see, my user name has no suffix of 6 or 7 random characters.

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Aug 13, 2010 0
Advocate ,
Aug 13, 2010

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newToAS3 wrote on 8/13/2010 1:43 PM:

http://forums.adobe.com/thread/613050

It didn't solve the problem... by the way, my problem seems to be a little bit worse because my user name here is still the very same one. As you may see, my user name has no suffix of 6 or 7 random characters.

So http://forums.adobe.com/people/newToAS3-KEmrX4 is not your original

account that you want back? Then what is?

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Aug 13, 2010 0
Adobe Employee ,
Aug 13, 2010

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It looks like the account has been reset correctly. You may need to sign in again to see the change.

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Aug 13, 2010 0
Engaged ,
Aug 13, 2010

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Indeed... it got back to normal.

Thanks!

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Aug 13, 2010 0
LEGEND ,
Aug 14, 2010

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Good news! Told you they'd be along in no time to fix things.

Did this restore the lost PM's too?

Good luck,

Hunt

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Aug 14, 2010 0
Engaged ,
Aug 15, 2010

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Yes Bill, everything is back to normal.

Just one PM that I sent while with the other account that got lost so I think I'll have to resend it because the user won't be able to reply to it I think.

Thanks again for your help!

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Aug 15, 2010 0
Most Valuable Participant ,
Aug 15, 2010

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new,

Just one PM that I sent while with the other account that got lost so I think I'll have to resend it because the user won't be able to reply to it I think.

Indeed; yet another reason to keep stumm while it lasts, apart from crying for help.

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Aug 15, 2010 0
Most Valuable Participant ,
Aug 18, 2010

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Yup. I have the same issue (which will hopefully get fixed soon and as successfully.)

Jacob Bugge wrote:

new,

Just one PM that I sent while with the other account that got lost so I think I'll have to resend it because the user won't be able to reply to it I think.

Indeed; yet another reason to keep stumm while it lasts, apart from crying for help.

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Aug 18, 2010 0