Using the Community

ソフトフェアダウンロードカード記載のコード入力後、次の画面で再読み込みをしたところ、二つ前の画面に戻ってしまいました。再度コードを入力したところ、「そのコードは既に。。。」のメッセージが表示されてしまいます。体験版をダウンロードしてからコードを再入力しようと、別の画面からダウンロードを試みましたが、「現在問題が起きており。。。」となり、エラーでダウンロードできません。というわけで、以下の二つの方法を考えていますがいかがでしょうか？１．コードを削除して再度最初からやり直しどこのURLから削除できますか？それともできない？２．体験版を何とかしてダウンロードしてコードをあとから入力これもどうやって？第3の方法がございますか？ご存知の方がいらしたら教えてください。

支払いのカードが期限切れということで、クレジットカードを変更したいのですが、どうしたらいいでしょうか？

※Lightroomのフォーラムにも同じ質問をしてしまいましたが、こちらにも質問させていただきます。ウェブサイト上からLigthroom6のアップグレード版を購入しようとすると、ロード画面の様なものが続きそこから先に進めません。先日、電話で注文しようとしたところ、対応されたオペレータの方がAMAZONや家電量販店でも取り扱っており、そちらの方が安いかもしれないと促されました。ちなみにアップグレード版でもA MAZONや家電量販店で取り扱いがあるのか念を押して確認しましたが、あると説明されました。しかし、AMAZONや家電量販店で探してみましたがアップグレード版は見つかりませんでした。確認したいことは以下2点です。1．Lightroom6のアップグレード版は本当にAMAZONや家電量販店でも取り扱いがあるのか。2．やはり電話で購入するしか手段がない場合、手元に必要なものは何か（現在使っているLightroomがインストールされているPCがあった方がよいのか）先日はたまたま平日休みが取れた日でしたのでコールセンターの受付時間内に自宅から電話をすることができましたが、普段は仕事のため難しい状況です。Lightroom6の利用を諦めるしかないか悩んでいるところです。

アカデミック版を購入予定なのですが、9月よりxxxxxで非常勤講師として勤務します。大学とは契約書を締結し辞令もいただいていますが、授業が開始されるのが9月なので、教員証のようなカード型の証明書はまだありません。アカデミック版を購入する際に、契約書(大学発行)か辞令書(大学発行)でも大丈夫でしょうか。個人情報にあたる情報が含まれていたため、該当箇所を削除しました。（アドビサポート担当）

現在コンプリートプランを利用中です。２台のパソコンまで使用できる（同時使用は不可）と聞いたのですが、このプランでも可能なサービスなのでしょうか？会社と自宅両方で使用したいです。使用可能な場合の手続きの方法は、どのサイトを見ればわかりますか？また、自宅と会社のOSが違う場合（会社：Windows、自宅:Mac）はどのような不都合がでてくるのでしょうか。初心者で申し訳りませんがよろしくお願いいたします。

お振込支払いについてのご案内が届いたが、請求書が出せない。企業で使ているので、請求書が出せないと振り込むことが出来ない。サポートのページからは、昨年の請求書しか出せない。また、支払方法の変更を出したら、「郵送します」とあった。これは、請求書が郵送されるということなのか、教えて欲しい。

イラレをアマゾンにて購入し、プロダクトキーを入力しました。イラレをDLする前にフォトショもDLしており、その際はうまくできたのですが、支払い方法を追加をしたところ、有効なアカウント所有者名を入力してください。と出てきてしまい、全く次に進めません。クレジットカード通りの名前を入力しており、そのほんの10分前にはフォトショを同じカードで支払い方法を入力し、DLすることができました。同じクレジットカードではだめなんでしょうか。文字の打ち間違いもありません。助けていただけると幸いです。よろしくお願いいたします。

かなり急を要しています。adobeCreativeCloudを購入した大学生です。 １２か月メンバーシップのadobeCC学生・教職員個人版っを買いました。コード入力、ダウンロードしようとしたのですが、ダウンロードは失敗し、「再度ダウンロードするか、または他のブラウザで」と表示 されたので、再度ダウンロードしようと戻りました。再度やってみようとすると、コード入力の画面で「このコードはすでに～」でダウンロード画面にたどり着きません。 そこでやり方をいくつか調べたのですが、これといった解決策がわかりません。アカウント管理から、注文履歴を見ても何もありません。プランと製品を見ても、有料版やクリエイティブクラウドらしきものはありません。あるのは今回の代わりにダウンロードした無料体験プラン のみです。 ブラウザでログインとログアウトを繰り返してもこの情報は変わりません。 製品のログアウトとありますが、体験版のソフト（adobe premiere)でログインを要求されないし、ログアウトもできません。 adobeのアカウントに私が買ったCCのコードが反映されていないのでしょうか。もしそうなら、２万５千円はどこに行ったのでしょうか……。このままでは編集日に間に合わいません。 ちゃんと買ったので、ソフトをダウンロードしてインストールして使いたいです。 厚かましい言い方で申し訳ありません。

Any reason why my forum points were reset to zero this afternoon?Dave

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Hi,Firefox 47.0.1 on Windows.  When I click on the reply button, nothing happens.Does anyone have similar problem?Thanks

I'm involved in a discussion in one of the forums that has gone on for almost 3 years and generated more than 30 posts.  When I respond to a post by user X, my post shows "in response to X,"  but if X has made multiple posts it's not clear which of those posts I'm responding to.   A threaded view is needed.Furthermore, anyone who stumbles into this long discussion won't realize that the OP's original question was actually answered!   (not by me, by someone else).  Yet the discussion seems to go on as if no solution had been found. That's because the answer is buried in the middle of the discussion and doesn't stand out in any particular way from other posts, other than having been marked helpful by several members.  So not only are the discussions hard to follow, but there's no way to mark (or vote for) the correct answer.   Maybe that's something that only an Adobe moderator can do, but I have a feeling the moderator abandoned followin

I do realize that the whole moderation thing is a knee-jerk reflex due to an ineffective anti-spamming framework.  HOWEVER, there must be a way to set it so that:a) users who have had an account for more than a year aren't subjected to having their posts moderated; andb) using an '@'mention doesn't count as a link; same for links that point to forums.adobe.com.  You have to moderate a message that points back to your own domain???V/r,^_^

A recent thread in the Photoshop General Forum has left me somewhat irritated. need the purchasable product back Apart from what I perceived as rudeness the original poster appears to mention points that are all over the place (lack of understanding, being an artist, someone else being a 1%-pertson, update CS3, …). Also the original message contains no question and Adobe is referred to as »they« so the original posters’s claim in the last post that it was directed at Adobe and only one person provided a good answer seems strange to me. At this point this serves no good purpose anymore but I wonder … So if anybody wants to take the time to study that thread could they provide a critique? Did I (and others) misunderstand the original poster’s posts? Was the original posters behaviour OK after all? Regards, Pfaffenbichler

Hey, there:I have a question specific to animate but I don't see a "start discussion button" the way there is on other forums.Thanks.Kenneth

is this possible?

How can a level 5 user, who is self-proclaimed rude and makes posts filled with derogatory comments while using moderator's first names threaten to have a thread closed while doing the things that they are doing?The level 1 users, myself and the OP and whoever else may have been seeking help in that thread were using that thread to find common support for our in common issue.Other members posted but some members were not trying to be helpful and guided the thread towards a lock.Why would a moderator support locking a thread from threats made by a user acting this way? The people looking for help have to start over while the people who never had the issue act in a way that locks the thread. How does this work towards making a supportive community? Where the bullies are on a first name basis with the moderators and the moderators don't punish the offender but instead hinders the progress users are seeking towards their problems?***** ********* wrote:Feel better loudmouth? All that rantin

Ciao a tutti sono nuovo qui e mi presento, sono un web designer che utilizza i prodotti adobe da 5 anni e spero di poter fare la conoscenza in questo forum con altri italiani così da poter creare una comunità tutta italiana sui prodotti adobe.[link removed by Moderator]

We're upgrading the forums on 4/15 at 10pm PDT. The user interface will be a bit different (see a brief overview). If you have any questions or issues after the upgrade, please report them and ask them here!

Am I correct to say that the only way to get any new Adobe graphics software products is to purchase the "CLOUD" versions - paying monthly?Clark

This is a query that I had from one of my clients.can you help with a suitable answerWith responsive design the only way to properly see what the problem is, is to look at the html code.But once we viewed the code, we saw that it was almost unworkable. There were loads of lines that were not used, and loads of references to css files etc that didnt exist. For this reason we couldnt work with the file. It is almost as if a template was used from somewhere and changed, but because we have to apply programming to it as well, it was just not possible to do so with the supplied code.Thank youSuresh[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731][This is an open forum, not Adobe support, please do not post personal information]

For some reasons my email address shows to the public (forum members). I check "Setting" and "Edit Profile", i don't see anyhow to hide it. Can anyone help?

I have an issue with my Adobe purchased products,Cut in short, for the second time my subscription is vanished as never been existed.Therefore, I've contact Adobe for helping solving this issue.After discussing the tech support guy (which was very nice and handy BTW) I was addressed to the Sales department.Well that's when everything started going wrong... The sales guy (which I wish I'd remember his name) was very short temper and rude to me,Not listening to my requests and not letting me speak, he always kept cutting in my sentenses and then suddently chose to put me on hold with theirelevator waiting song playing in the background.I leaving Adobe cause of that, and advise anyone who didn't purchase any of their products yet to do so as well.There are already other good alternatives to Adobe's products out there in the market.So long Adobe,Doron

Hi I am looking in the forum resources and can't find the information about how to "Create a document"the reason is I created an elaborate post that I wanted to be available for everybody but once someone is commenting about it - I cant change it, so I was thinking maybe there is a way to create a document that will be available here and I could revise If I needed too.also while I am here how do I stop getting this cross signs an I write and press space bar ?example:thank you.

So I've noticed something a little weird going on in the editor and I don't know how to get around it.I'm trying to paste a bit of code from Acrobat's JavaScript into the syntax editor (Which is a bit crappy anyway but that's another subject)It keeps doing this to my text:This of course is not ideal, I cannot see what my text looks like in the syntax editor, pasting the text in line by line doesn't work either as it just does that but to all the lines individually.There's a lot of code there and I'd much rather not re-type it by hand as the whole purpose is to search for a mistake I may have made in the code I wrote, writing it again would be pointless as I could make another mistake and then the answers will be irrelevant due to the inaccuracy of my information.This didn't happen until today but then again I haven't pasted any text into the forums for some time, is this a new feature or a bug?Either way its impossible for me to use the editor as is and I'm wondering if there is a work