Adobe customer service is terrible. First, I bought Lightroom. It was inoperable as to importing and organizing photos. Try as you might, you couldn't get the photos into it and modified. Not one word in the program as to how to get any help. So, I gave up and bought, I thought, Elements 12. Entered all my payment information, expected it to download. Never did. So, tonight, I have spent one and 1/4 hours, at the least, talking to custormer service representatives, who, I'm sure, mean well, but do not have a clue and speak so fast that you have to slow them down to even understand them. Actually, the first two calls, ended in the customer service person, after spending a bunch of time getting the same information, transferred me to a busy signal. The third person, I'm sure, was trying, but, spent a bunch of time trying to get me into some web address starting with a "t as in tiger" that proved useless. Adobe custormer service for us consumers is hopeless. In sho