Account, Payment, & Plan

Good day. I am currently subscribed for an Adobe plan. I missed the auto renewal cancellation time due to confusion regarding time zones. It was renewed today. Is it please possible to reverse subscrtion without having to pay penalties? I am no longer using the license. Is it please possible to assit? If this is not the correct forum, could someone please kindly direct me to a suitable platform, as I am having trouble reaching support team. Thank you in advacnce. 

I have been trying to deactivate my account since I signed up. Your company makes it almost impossible to find a way to deactivate. I need help now.

Please help me get my refund. I was told that my refund is in process 4 months ago. But i still havent received it. My billing information is also still linked to adobe. I checked. Can you please help me to solve this.

I have made a typo when writing my email to subscribe .  I subscribed and add this email EMAIL REMOVED FROM THIS PUBLIC FORUMwhile my email is EMAIL REMOVED FROM THIS PUBLIC FORUMnow I cannot use my email cause I can’t log in.   

I started the 7-day Adobe Acrobat Pro trial, and my subscription is scheduled to renew tomorrow. I want to cancel the trial before it renews, but I'm unable to do so.When I sign in to my Adobe account, I see the following message:"We've received payment for your new plan. You'll be able to manage this plan shortly."Because of this:There is no "Manage Plan" or "Cancel Plan" option available. I have checked under Plans and Payment, but I still cannot cancel. I have also tried finding the Adobe support chat, but I'm unable to access it.I'm concerned that my subscription will be automatically charged tomorrow even though I'm trying to cancel within the trial period.Has anyone experienced this issue? Is there another way to cancel the trial before the renewal, or can an Adobe representative please assist me?

I try a 7 days trial on Adobe and it starts on 16 June and expire on 23 June on 22 June 2026 I was charged 11500 for annual payment subscription and I went and canceled it on 23 June 2026 I was charged 11500 again for annual payment subscription which make it two charges for annual subscription payment. I cancel it but today is 9 July 2026 I still not get my refund back of my cancelation 

Since I replaced my PC in April this year Adobe has been taking £21.98 in addition to to my normal £14.99.I have spent over a month now trying to find some way of contacting customer service with no luck.can any help? 

I have been charged twice for the exact same amount of $31.99 when subscribing for the first time to a monthly subscription cost. The duplicate transaction is the exact same date as when I subscribed and I would like an immediate refund of the double charge.  

Hi Adobe Support,I'm hoping an Adobe representative can help me.I'm trying to cancel my subscriptions, but every time I click "Cancel plan", the website returns the message: "An error occurred. Please try again."I've already tried:Multiple browsers Refreshing the page Logging in againThe same error happens every time, so I am currently unable to cancel either of my subscriptions.I also noticed that I have an Adobe Stock subscription. My intention was only to subscribe to Premiere Pro, and I don't understand why I have a separate Adobe Stock plan. I would appreciate it if someone could review my account and explain how this subscription was added????????Could an Adobe representative please help me:Cancel my Premiere plan. Cancel my Adobe Stock plan. Investigate why the Adobe Stock subscription exists on my account. Confirm that I won't be charged while your website is preventing me from cancelling.Thank you.[Moved to Account, Payment, & Plan by a moderator］

I have been charged £38.39 for the last 3 months using my card details in addition to my regular subscription. My account confirms that I have no other subscription. The reference on the payment is 26051913482249949. My bank says speak to Adobe. How do I contact them about this?

Receiving montly charges from Adobe. Would like to find what account these are linked to and cancel as soon as possible.

I cannot find a place to UNSUBSCRIBE and remove my card data. I am on a 14 day trial.I did not want to join. You gave away nothing for free. You TOOK MY document of my poem with your picture. You would not give me a picture OR FB post EVEN WHEN you strongarmed from me my checking account card.I am angry, and I plan to expose Adobe Express for the fraud that it is. Nothing is free. AI says it's free.  Not even when you have MY CARD NUMBER is anything free. Please cancel me now. I will call BBB if you don't.Linda Marie Bicksler (Sassyscholar7)creativeawakenings7@gmail.com 

I tried to forward one document with photo and poem (text) to Facebook, sized for Facebook. It would only let me transfer an unpictured, unsuccessful link. I tried them to make a photo of my own document -- the one (but for your photo) I just created. It took me to an Adobe Express gallery where nothing was shareable to anyone.After many tries taking up hours, I understood I must SUBSCRIBE for the free trial -- give you my card info. I did so. Having done that, I tried to place a photo of the document on my phone photo gallery. It demanded I change my settings to give full access to my camera (ALL MY PICTURES), location, in addition to the Photos and Videos and Phone setting I already activated. NOW it would work, I thought. You had access to my money, my creativity, my waning trust -- AND my Facebook info as well as my email. So it "worked." It sent the SAME DRY LINK as before -- no post with picture and no poem. I am now trying to unsubscribe, since your idea of FREE is to give me NA

I applied and received a free 7 day trial for Acrobat to convert a PDF to a JPEG.  I cancelled the free trial period before the free period ended, yet I was charged on my bank account $35.00.  How do I receive a refund because I cancelled Order Number AB08230630856CS

Dear Adobe Support, I already cancelled my Adobe subscription on July 1, the same day I subscribed. However, I was still charged for the subscription on my card on July 9. I would like to understand why I was charged despite cancelling the subscription before the billing date. This is extremely frustrating and concerning. Please investigate this matter and explain why the charge was processed after my subscription had already been cancelled. I am also requesting a refund for the charge, as I had already cancelled the subscription on July 1. I look forward to your immediate response and resolution. Thank you.

!!!!!! I have no idea how a company of Adobe's size can have customer support this inaccessible.Your system charged my card three times, yet my subscription wasn't properly activated. There is no working way to contact a real support agent—only endless help articles and broken self-service pages.I've paid, but I can't get the service I paid for, and I can't even reach someone to fix it.This is unacceptable. Please investigate my account and resolve this immediately.Case: Triple charge. No proper subscription. No accessible customer support.

Cannot remove VAT/NIP number from my Adobe billing profile. It returns after deletion.

I was charged on July 18 and canceled my subscription on July 19. I purchased through Google play store. Acrobat told me that they cannot see any subscription under my email. I only have 1 email. Now, I talked to one of the supervisor and he advised me that this case will be transferred to backend team. Is it possible that I will be refunded? Same case here?

I just bought perpetual product through groupon for $79.99 the Acrobat Pro 2020. I just talked to the customer service rep and was told it was only available for monthly or yearly subscription. I did not know that and I’m not happy about spending money for something that is no longer available. I even have the license number. Can I please get a refund? 

No dia 10/07 assinei o plano para pegar o período grátis de 7 dias para usar uma ferramenta que precisava. No mesmo dia, mais tarde, após utilizar a ferramenta que queria, eu CANCELEI o plano que havia assinado. Uma semana depois, dia 17/07, recebi uma cobrança em meu cartão, referente ao plano da Adobe que eu havia CANCELADO. Preenchi o formulário de reembolso duas vezes, mas não recebi nenhum e-mail de confirmação ou um email dizendo algo sobre esse reembolso, enviei o formulário duas vezes pois imaginei que havia colocado o número do GPA errado, mas todas as informações estão corretas. Gostaria de uma resposta da empresa. Foi recebido meu email? Este reembolso será feito? E já conferi se meu plano foi mesmo cancelado, na Play Store, consta que sim, está cancelado.

I used the free trial for a document I needed to edit - I cancelled it on my laptop the same day. I get an email this morning that I have been charged and when I logged in on my phone it showed I had to press cancel again. Is this normal? I can’t seem to find a contact to email to address getting a refund. 

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When I login my Adobe account,input email address > verification code > password.Adobe is required me to change password.Click “Continue” to change password.but I don’t know why there is no any response and Adobe return 502 Bad Gateway even if using my personal device(no vpn), and it should under different network settings.We have more and more of our dept colleagues were need to change password but return 502 bad gateway, cannot login Adobe