Account, Payment, & Plan

Hi Adobe Support,I recently paid for a Creative Cloud subscription using Apple Pay. The payment was successfully completed, but my account was later canceled due to suspected fraud, and I no longer have access to the services.I have already paid for this subscription, but I am not able to use the service at all. I am requesting either restoration of my account access or a full refund to my original payment method.Since the service has not been provided after payment, I expect this issue to be resolved as soon as possible.Thank you.<Removed by Moderator> 

Hello Adobe Support Team and Community,My Adobe Stock account has been compromised. I received an email notifying me that the email address associated with my account had been changed without my authorization.Since then, I am no longer able to access my account. I tried contacting the online support agent, but they were unable to locate my account using either my original email address or the new one that was set by the attacker.In addition, an unauthorized subscription to Adobe Creative Cloud Pro was purchased using my credit card. I have already blocked my card through my bank to prevent further charges.I have already reported this incident to law enforcement authorities.I still have proof of ownership of the account, including invoices, billing statements, and purchase history linked to my original account.Could someone from Adobe please advise me on the correct escalation path to recover my account and cancel any unauthorized subscriptions? I urgently need help restoring access and

Hello,i was charged for three months for the ai assistant for acrobat. I have no record of using this. I received no email notifications for the charges. And i cannot get in touch with a human agent! It is all very frustrating. I want to request a refund for this charge I DID NOT APPROVE.thank you for your help.

I also got charged for a free trial. I canceled the same day and received confirmation of cancelation. Why is this happening? And didn't Adobe get fined by the Federal Government for this exact thing?

Why is it difficult to cancel your Plans. I want my money back 

I was notified that I needed to update my payment method for some reason, it wasn’t because I had no balance so I just tried to reconnect the same payment method that I used, I was then charged for the month. After doing that and getting charged, it still says that I need to update the payment method so I changed it to a different one, after doing that I was charged again for the same month. 

Hello Adobe Support,I subscribed to Adobe Lightroom in April. At that time, my monthly payment was around ¥1,480. However, I recently noticed that the monthly charge increased to ¥3,828, even though I have not been actively using the service.I also discovered that there is an Adobe Stock 10 Assets a Month subscription on my account. I do not remember subscribing to this plan, and I was not aware that it was being charged to my credit card.For the past four months, monthly payments have been charged to my credit card. Today, when I checked my account, I was surprised to see these charges. I have now canceled the subscription, but the cancellation page shows an additional charge of ¥13,920, which I cannot afford.I kindly request that you review my account, explain how these charges occurred, cancel all active subscriptions, waive any cancellation fees if possible, and consider a refund for the charges because I did not intend to subscribe to Adobe Stock and have barely used the services.

Account ID email being discontinued in 45 days. Done steps in https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html and https://adobe.ly/3VNIly5. "An error occurred with performing this action..." Error.

I’ve been double charged for two different package . I didn’t know Lightroom package was active I didn’t subscribe. I would like to ask for refund 

I am trying to get help because I am being withdrawn 961.25 kroner twice a month. This has happened throughout 2025 and 2026. In 2025 the amount was 725.00 except in December when it was 961.25.

I'm hoping someone here has dealt with this before and can point me in the right direction.I signed up for an Adobe Premiere subscription and paid for it over the course of about three months. When I decided to cancel, I was hit with a $120 cancellation fee, which I was not clearly made aware of when I originally signed up. I went ahead and paid it, but now I've also lost access to Premiere Pro entirely — even though I've already paid for this subscription period.My understanding is that when you cancel, you should still be able to use the software until the end of your current billing cycle. That doesn't seem to be the case for me. I paid into this plan for three months, got charged an additional $120 to cancel, and now I can't even open the app.Has anyone been through this and managed to get their access restored? Is this something Adobe support can fix, or is this just how they handle cancellations? Any help or advice would be really appreciated.

I am an Airtel India user with an active Adobe Express Premium bundle subscription. When attempting to redeem my LinkedIn Premium benefit, the system glitched and locked my token into an 'Already Redeemed' state. A support agent closed my ticket by telling me to contact LinkedIn, but this is the known Airtel backend synchronization issue tracked on this forum. My open case reference number is ADB-45872451-S7Q9. Please escalate this case to engineering to manually reset my perk availability.

Como activo la función para exportar la grilla visible?

Hello,I cancelled my subscription because the monthly charge became too expensive for me. I originally expected to pay 1,480 yen, but later I noticed charges of 3,828 yen.I have not used the service very much, and I was not aware of the higher subscription cost. Since I have already cancelled the subscription, I would like to kindly request a refund or any possible assistance.Could you please review my account and help me?

I have a monthly charge of $36.90 from Adobe that has been being taken out since August?! I wish I would've seen it sooner to get it stopped. I have checked under every email I have and I have no subscription to any plans. No email transaction receipts.. nothing! Trying to get customer service with Adobe is ridiculous! No email for support?!  And the AI chat is not helpful whatsoever. 

Bonjour,Je viens de passer de la formule Tout Creative Cloud à 78 € à la formule Photo à 23 €. Je ne vois plus mon historique. Pouvez-vous me confirmer que mon ancienne formule à 78 € est bien totalement résiliée, qu'elle ne me sera plus prélevée, et me dire si des frais de rupture d'engagement ont été appliqués ? Si oui, pouvez vous faire en sorte de les annuler, sans quoi je serai obligée, d’un point de vue financier, de tout résilier complètement.Merci par avanceCordialementChristelle Lagatie

Hi, I would like to request a refund. The app automatically deducted ₱1,750 from my GCash account. I intended to cancel my subscription after using the free trial because I decided that the service was not for me.I hope that in the future, users can receive a reminder or confirmation before being charged, so they have the option to decide whether they want to continue their subscription.I have already filled out and submitted the Google Form for a refund request, but I still have not received my refund or any update regarding its status.I would appreciate your assistance in resolving this matter. Thank you.

Meerdere malen geprobeerd abonnement te cancelen in free trial periode, maar button werkt niet! Iemand een idee hoe te cancelen??

"Hola, se activó el cobro automático de Illustrator y Adobe Stock tras vencerse mi prueba gratis. Ha sido un descuido involuntario, no he utilizado las herramientas ni descargado imágenes desde el cobro y necesito que se anulen ambos planes con un reembolso completo de mi dinero, por favor".

In the email it said “We've processed your cancellation request, and your subscription to AI Assistant for Acrobat will end on 14-May-2026 (PT).” Then I get charged. When I cancelled my subscription, I had no active plans and made sure because I did not want to have this exact issue. I only used Adobe once.

I can’t see anywhere more appropriate to ask this question.I moved from the UK to New Zealand. I pay for Adobe Acrobat Pro monthly in GBP (£s) via my Amex account. I’m closing that account in two weeks.I want to change the payment method to use my UK bank account.My problem is the billing address for my UK bank account card is my New Zealand address and Adobe won’t let me add a bank card with a non-UK address. I do not have a UK address.I could close the subscription and re-open it in NZ dollars, but if I close it, Adobe will charge a huge early closure fee.How can I get out of this catch-22 situation that Adobe have created?

Hello!  I’ve also been dealing with the same issue. I have cancelled my plan properly three times and it still tries to charge my account despite me using only the free tools provided. I have not used anything regarding the adobe subscription and keep continuously being charged despite going in and cancelling the subscription after they charge me. I don’t believe I have ever received a refund. If someone could confirm that a refund will be processed will give me some peace of mind. I am a college student and cannot afford to get charged $30 a month on a subscription that I’ve cancelled three times. 

Hey there, I was charged £29.96 on Friday 12th of June however I already had cancelled my free trial subscription on 4th of June with email confirmation - can you please have this payment refunded to me immediately

I am writing to report an issue with my Adobe Creative Cloud Pro subscription. My bank account was successfully charged via automatic withdrawal for the subscription fee, and the payment has fully cleared on my end.According to this, I should have had full access to the Creative Cloud products starting on June 18, 2026. However, my account still shows as inactive, and I am currently unable to open or use any of the applications on my Mac.

I signed up for a free trial, cancelled the same day! I have the email confirmation Still I was charged $48!!!  Unbelievable scam of an app and terrible user interface. I'm tempted to get a Mac again just so I don't have to use Adobe to manage PDFs (their Preview is soooo much better and free)