Account, Payment, & Plan

I selected the free trial, but the option to cancel the trial does not appear in the Plans area. Today is the last day before I am charged, what do I do?

Adobe Konto löschen, wird nicht mehr benötigt.

bonjour, impossible d’acheter des crédit ça bug 

I wanted to know if this email (removed in case it is spam) is legit. I’ve been talking to someone through this email and they’ve sent me a link to update my payment method, so I wanted to make sure it’s not a scam.Thank you in advance!

Money was deducted from my bank account by Adobe software saggart. I don't know what it's for. I want to cancel it, but I don't have an Adobe account, or maybe I do but I don't know. What can I do?

I have used the free trial version in my iPhone, I have used my Apple account to login. It has take an yearly subscription charges without any notification could you able to help me with that?

Hi, I purchased the Lightroom Premium Yearly plan (40GB, ₫469,000/year) through Apple In-App Purchase. My Apple subscription page confirms it’s active and set to renew on 29 August 2027. However, my Adobe account shows no active subscription — the Plans page only offers a free trial, as if no purchase was ever made. “Restore Purchase” in the app returns “No restored purchases.” Important detail: before subscribing, I had briefly signed into Lightroom with a different Adobe ID (a friend’s account) and tapped Subscribe, then cancelled before completing it. I then signed out, signed back in with my own Adobe ID, and subscribed again. It’s possible the Apple transaction got linked to the wrong Adobe ID during that account switch. Could you please check on your end which Adobe ID this Apple transaction is currently linked to, and transfer the entitlement to my correct account if needed? I can provide the Apple order/transaction ID from my purchase confirmation email if that helps you locate

Bonjour, je souhaite résilier mon abonnement PSD.  

I applied for the 7-day free trial on Adobe Acrobat to quickly help me with one of my documents and it didn’t work. I received the confirmation email, but every time I tried to access the extra services I could not. I assumed this meant the application did not go through, so I left it. After the 7 days were over, money was withdrawn from my account which confirmed that the 7-day trial was over and I now I want to cancel and get a refund. I followed the links, looked on my account to try and cancel the plan, but the plan doesnt even show up, I attempted to call directly (did not work), and even resorted to asking A.I and nothing has worked. This may have something to do with the fact that I am using my university account which may require contact with my university, but I don’t know.  If anyone can help I would be so greatful as I am still within the 14 days after accidentally applying for the adobe acrobat plan and I really need that money back.  

J’ai contacté un partenaire Adobe en Tunisie pour l’acquisition d’un pack de licences Adobe. Ce dernier m’a indiqué qu’un paiement anticipé était requis et qu’un délai de plusieurs semaines après réception du paiement était nécessaire avant l’activation des licences.Pourriez-vous me confirmer si cette procédure est conforme aux pratiques habituelles d’Adobe ? ceci le mail : Bonjour,Pour vous fournir une offre conforme, nous tenons d’abord à vous expliquer clairement les étapes nécessaires au traitement de votre commande :Nous achetons la licence via un distributeur Adobe situé à Dubaï. Nous agissons donc comme intermédiaire entre le client et notre fournisseur Adobe. Le processus se déroule comme suit :Le client effectue un virement ou un paiement par chèque vers notre compte. Une fois le paiement reçu, nous demandons au client ses identifiants (nom, prénom, email, numéro de téléphone) afin de l’ajouter à notre marketplace Adobe. Nous transférons ensuite le montant à notre fournisseur

Bonjour, je souhaite résilier mon abonnement comment faire?

Please cancel the subscription

Hello. I am contacting you regarding a refund for my subscription. I purchased the subscription and cancelled it shortly afterwards because it did not meet my expectations.According to the cancellation terms, I understood that I would receive a full refund if I cancelled before September 23. I cancelled within this period, but I have not received the refund.Please process my full refund to the original payment method and confirm the expected refund date.Thank you.

I want to stop free trial and unsubscribe.

Hello, I subscribed to a free trial and forgot to cancel it, when the time that I want to cancel it there is no cancellation option in my account. Yesterday I was billed for the monthly subscription. Can I request a refund for this?

I CANCELLED MY ACCOUNT AND ACROBAT CREATED ANOTHER ONE AND CHARGED MY BANK ACCOUNT FOR THE NEW ACCOUNT AS WELL.   IS CANNOT CANCEL BECAUSE OF “BILLING ISSUES”    I JUST WANT TO GET OF ALL THESE ACCOUNTS THAT ARE GROWING ON IN MY LOGIN ACCOUNT.   NO OPTIONS TO CLICK AND EACHCLI HAS A HIDDEN AGENDA!   PLEASE HELP 

Hello,I am trying to get help regarding a billing and cancellation issue, but I have not been able to reach a human agent through chat.Last year, I subscribed to an Adobe student account. I no longer need this subscription, as I now have access through my company’s enterprise plan.Recently, when I attempted to cancel, I was offered a promotion (1 free month followed by €19.33/month). At no point was it clearly explained that accepting this would create a new annual commitment.I was then unexpectedly charged €41.33, without clear prior explanation.Now, when I try to cancel, I am being asked to pay a €227.30 cancellation fee, with the message stating that this is based on the original contract. This is confusing and contradictory, given the supposed change in terms.I believe this situation lacks transparency and I did not give informed consent to a new annual commitment.I would like:Immediate cancellation without penalty Refund of the €41.33 chargeCould someone from Adobe support please

Я требую, чтобы Adobe удалил все данные о моей банковской карте, забыл их и никогда не использовал. Я не собираюсь приобретать вашу продукцию. Хочу после этого получить подтверждение того, что ваша компания стерла все данные о моей банковской карте. Жду обратной связи. Спасибо!

I am contacting you to formally dispute the cancellation fee being presented to me and to request that it be removed before I proceed with cancellation.I originally signed up for what I understood to be a 7-day free trial. At no point during the sign-up process was it made sufficiently clear, prominent and unambiguous to me that I was entering into an annual contractual commitment, billed monthly, rather than a straightforward monthly subscription that I could cancel without an early termination charge.I am therefore disputing that I gave informed consent to an annual commitment carrying a substantial early cancellation fee. The manner in which the offer and subscription terms were presented led me to reasonably understand that I was signing up for a 7-day trial followed by a monthly subscription, rather than agreeing to remain contractually bound for an entire year.I consider this to raise serious concerns regarding misleading or deceptive representations, inadequate disclosure of mat

Bonjour,J’ai un abonnement Acrobat pro depuis Juillet et depuis je suis facturé deux fois 23.99€ + 6.04€ Juillet: 2x 23.99 + 6.04Aout: 2x 23.99 + 6.04Septembre: 2x 23.99 + 6.04Total: 90,09 x2!Ce manquement technique et cette double facturation me poussent à vouloir fermer mon compte. Je demande donc l'annulation de mon engagement annuel sans aucune pénalité financière, ainsi que la régularisation des sommes prélevées en trop, soit 90,09€. Merci d'avance.Merci de trouver en PJ les prelevements de Juillet, Aout et Septembre.  

Hi Our Adobe annual subscription was automatically renewed and charged last month, but we no longer use or need the plan.We only recently noticed the annual renewal charge and would like to cancel the subscription. Has anyone had a similar experience and successfully received a refund for the most recent annual renewal payment?Since the charge was made last month and we have had little to no usage since the renewal, I’m wondering whether Adobe Customer Support may be able to approve a full or partial refund as an exception.If anyone has dealt with this before, I’d really appreciate any advice on the best way to contact Adobe or what information I should provide when requesting the refund.Thank you!

Ive getting this payment verification required included in the email is a download ...is tis legitimate? 

I created a new account and wanted to get the free trial, but when I enter my card details, it says I am not eligible. What should I do? Could you help me? I have tried multiple browsers.

i keep getting debited every month for ‘’WEB PUR PG EXADOBE LANG GIPS MUKGF PG’’ but on getting to www.adobe.com, it says i have no subscription, how do i stop the debits on my account?

I made payment of 199 first time for subscription showed failed in app but debited from account, made second attempt to pay and paid 199through card but again successfully debited from account but showed failed in app. Screenshot not allowed hence to picture in another mobile