Account, Payment, & Plan

Cancel my subscription and get a full refund  

Hola buenas noches. Yo cancelé el mismo día que abrí la app. Y resulta que me quieren cobrar a fuerza el mes y no soy el único por lo que veo. No se vale que quieran cobrar a fuerza y mejor abean la app por un día y pago único; ya sabremos si tomamos la opción o no por un día. Y no está mala situación. Coménteme como va a darle solución a todos. Y no creo que s es asi como así pague y le cancelamos por qué eso no se vale. Un buen arreglo y no estemos así. Y lo peor es que ocupo mi cuenta para pagar en línea y otras cosas de pago único.[Moved from Adobe Substance 3D Viewer (Beta) to Account, Payment, & Plan by a moderator]

Recebi um e-mail oficial de vocês (mail@mail.adobe.com) convidando para uma pesquisa de satisfação (Adobe Customer Research). No entanto, o e-mail promete o sorteio de vales-presente da marca Submarino.Gostaria de avisar que o e-commerce Submarino encerrou definitivamente todas as suas atividades em julho de 2024, quando o grupo Americanas descontinuou o site e o aplicativo.Como a marca não existe mais no mercado brasileiro, essa promessa de prêmio está gerando muita desconfiança nos usuários, fazendo com que o e-mail legítimo de vocês pareça um golpe de phishing. É importante que a equipe de marketing ou a agência parceira atualize esse modelo de e-mail antigo para evitar problemas de comunicação e segurança.Obrigado(a)!

I canceled my plan the day before the free plan trial. But I still charged??    

Hello Adobe Support Team,I urgently need help cancelling an Adobe subscription associated with my former corporate email address.I no longer work for the company, and my corporate email account has been permanently deleted. I cannot sign in, recover the account, or cancel the subscription myself.Adobe continues attempting to charge my personal bank card. I have blocked these transactions through my bank, but the payment attempts continue.I have already contacted Adobe Virtual Assistant multiple times. Unfortunately, it refuses to connect me with a human agent because I cannot sign in to the account with the active subscription.I am requesting: Immediate cancellation of the subscription associated with my former corporate email. Termination of all future billing attempts. Assistance from an Adobe billing specialist who can verify my identity using payment information. Written confirmation that the subscription has been cancelled. I can provide the former email address, last four d

I did not realize that my free trial had ended and was converted into a paid subscription on February 7.I noticed the credit card charge on February 15.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.Due to the Lunar New Year holiday, I was unable to contact customer support earlier.Could you please let me know when customer support for the Asia region will be available to assist with this request?

Hi, is there an email address where I can contact Adobe directly? I’m assisting someone who received an SOA for $10 USD, but they’re unsure if they have an account. We’d like to check with Adobe directly to see if we can cancel it.

the window opening after confirming the account and trying to cancel my free trial, it stays like this and cannot continue with the process. 

I have been going round in circles trying to contact Billing.Is there not a simple email address or ticket system so that I can contact them?

I just purchased Adobe Firefly Pro Plus, but I want to cancel the payment and request a refund. I need to cancel because I plan to buy a different product. I'm requesting a full cancellation and refund, including this month's plan.

I signed up for a two week trial for Adobe Photoshop and after a few days cancelled my free trial. Apple says my subscription is cancelled yet I’m still being charged.

Hello Adobe Support Team,I urgently need help cancelling an Adobe subscription associated with my former corporate email address.I no longer work for the company, and my corporate email account has been permanently deleted. I cannot sign in, recover the account, or cancel the subscription myself.Adobe continues attempting to charge my personal bank card. I have blocked these transactions through my bank, but the payment attempts continue.I have already contacted Adobe Virtual Assistant multiple times. Unfortunately, it refuses to connect me with a human agent because I cannot sign in to the account with the active subscription.I am requesting: Immediate cancellation of the subscription associated with my former corporate email. Termination of all future billing attempts. Assistance from an Adobe billing specialist who can verify my identity using payment information. Written confirmation that the subscription has been cancelled. I can provide the former email address, last four d

I am submitting this message as I am not getting the required support by contacting support by chat. It seems that the agents are more interested in closing the tickets rather than actually understanding the resolving the issue (ref: ADB-47513970-N7B0). I signed-up for Lightroom plan (7 day trial) on 03.10.2026.And, after testing out for a couple of days, I bought the 12-month plan (from a trusted seller) and applied the code to my Adobe account on 06.10.2026. I clearly remember that when I applied the code, it extended the “expiry date” for my Lightroom subscription by 12 months so the voucher was applied correctly to my Adobe account. However, I have not been able to use my Adobe Lightroom subscription for last few days (after the trial period). So, I am stuck with not being able to use the product despite purchasing the subscription. Therefore, it seems that my account is stuck under “trial” mode for some reason. When I access the Plans page under Adobe account, I get the message un

I purchased an free trial of Adobe Acrobat for free for 1 week and I canceled it  just on the last day, which it was still described as a last day of my free trial for free. I canceled it succesfully, however the Adobe purchased approx 25€ anyway. So I want to ask why and what are the refound possibillities?

Contact customer service via phone

según mi investigación  esos bloques de letra son de un juego, yo subí otra imagen sin los números y la aceptaron, si retoco esos números la puedo subir  

Whenever I try and cancel my subscription, which has subsequently been charging me for months, I go through the motions and am met with a cancel button that I am not able to click. I check every box, go to every page I am prompted to and yet, nothing,  

Adobe keeps on charging me despite canceling all my subscriptions , may you please help me with cancelation on you end?

I have canceled my free subscription in December 2024. Although I have canceled it a deficit in my bank account still appears. What could I do? I can't find anyone to speak

I've had creative cloud for 2 years as a student.  From September I'm no longer able to afford this.  I'm wondering what will happen to all the apps installed on my desktop once that expires? (Lightroom, photoshop, premiere Pro, etc).I was under the impression I'd get to keep them but no longer get software updates or support once I stop subscribing.  Is this the case, or will I just be unable to use any of the apps?  If so this seems incredibly unfair, if I had bought the CDs (like it used to be) I'd get to keep the older versions but no longer have support.Please clarify.

Hi-I have tried finding answers and the Adobe resources aren't super helpful for what seems to be very simple questions. All I can find is $4.99/month for 100 credits for Adobe Firefly.I am looking to product around 5,000 AI images per month using Firefly. This is for approximately 375 articles per month (15/day - 25/month).A. Can I sign up for Firefly and buy extra credits?B. How much do the extra credits cost?C. Is there a better option?I don't need Photoshop or any other special tools. I don't need to edit them. Nothing fancy. Firefly is perfect for my needs. I just need to produce a large volume of AI images at around 1200x800.Any help that can be provided would be very much appreciated! -Scott

Bonjour,Ce post car c'est devenu compliqué de trouver un numéro de téléphone sur le site Adobe, encore plus de parler à quelqu'un...J'aimerai joindre le service facturation d'adobe France.Est-ce que vous auriez un numéro de téléphone à me communiquer svp ? (plus les horaires?)Ou peut-être est-il possible d'être rappelé ?Si vous avez une adresse mail, je veux bien aussi ;DMerci pour l'aide, B.

    Hello Community,     At Adobe, we are constantly working to enhance the creative apps and tools you rely on every day. We want to empower you with more time to explore ideas and create, so we are focused on continually upgrading your apps’ performance, delivering innovations to your core workflows, and integrating generative AI-powered capabilities across Creative Cloud and through our new Firefly app.    Aligned with those improvements and ongoing innovation, today we are sharing updates to our Creative Cloud All Apps plan—including changes to its name, price, and benefits.    What does this mean for you?    If you are a Creative Cloud All Apps subscriber based in North America, your plan will become Creative Cloud Pro on June 17, 2025.     Creative Cloud Pro, which includes all the apps, services, and benefits you enjoy in your current Creative Cloud plan, will now also include new tools and enhanced cr