Account, Payment, & Plan

  계정에서 봐도 구독중인 플랜이 없고, AI상담원에게 문의해도 결제될 예정금액이 없다고 합니다.그런데 2023년 9월 이후에도 계속해서 결제가 되고있어요. -KCP결제 Adobe 24,000원■ 승인내역- 가맹점명 : 엔에이치엔케이씨피 주식회사- 가맹점번호 : 114634257- 승인번호 : 57587545- 카드이용일 : 2024-03-07- 이용금액 : 24,000- 가맹점연락처 : 02-1544-8667 제 번호로 검색을 해봐도 따로 가입한 계정이 또 있는 것도 아닌데, 계속 결제가 되고 있거든요.해당 사안에 대해서 해결 부탁드립니다. 

For three months, I have been trying to cancel this account. I've checked all my valid emails and I am still getting charged $30 a month. I cannot figure out how to find out what account is linked to my credit card to even cancel it. I need this canceled! 

The 7 day trial I purchased yesterday is so screwed up it's hard to believe a process could be this bad with a 50 year old sw company. This support interface is horrendous. Every component is contrary to normal human interaction.  After 42 years in tech, I've never seen anything like this. Since Adobe doesn't want to pay for enduser support, how many  messages do I have to type and send in order to find the one person who may be able to resolve this ridiculous issue. Uninstalling/reinstalling is not-  resolve the issue.  I need the trial canceled immediately and you better not charge me one thin dime for 1 day of NON-use.

When I first signed up for the photography plan, I was delighted to see that it was priced very low, $9.99/year. So it was quite a surprise when the actual bill was $120. Because it's $9.99/month, not /year.I called Adobe and pointed out the discrepancy between the advertising and the actual billing.But, still now in 2024, this is what Adobe emailed me as a renewal notification:Here’s a quick look at your renewal details:Subscription:Photography plan (20GB)Payment:US $9.99/year plus Tax/VAT 

I never signed up for an account but I've been been charged two months now. I looked through my email for an email they said that they sent and I never received it. I never signed up for any type of account. Today, I logged into my account and it's saying I signed up for a Pro plan and I will be charged $100 to cancel but I never signed up for it and I've already been charged for 2 months

Hi, I have provided the wrong address while filling the form for billing. I paid by card for the non existing account. It will charge me off. What can I do now?

Hi, I appear to be paying for a subscription but how do i find out what it is for?

Bom dia!Pagamos mensalmente a licença em nome da empresa NAPA CODINA LDA / IVA: 514 913 290E para evitar retenção de impostos, precisamos do vosso Certificado de residência fiscal e que preencham o documento em anexo.Isto é uma exigência da lei portuguesa, se não cumprirmos teremos que pagar 25% a mais na fatura.Agradeço antecipadamente pela atenção.

Not working paid but doesn't work not working doesn't work even though I paid it doesn't work 

Ich habe es beim Adobe Support versucht, aber leider versteht der Mitarbeiter meine Frage nicht. Ich bin Mitar beiter an einer deutschen Hochschule und daher bezugsberechtigt für die Lizenz für Bildungseinrichtungen für ca. 20€ pro Monat. Zusätzlich hab ein nebenberuflich ein kleines Gewerbe. Darf ich dies Lizenz für Bildungseinrichtungen auch für mein nebenberufliches Gewerbe nutzen?Ich glaube in der CS6 war dies möglich.Wo kann man die Zwecke/Nutzungsbedingungen für die Lizenzen für Mitarbeiter an Bildungseinrichtungen nachlesen?

I subscribed to the trial plan but cancelled it as I no longer required the service. Despite this, I noticed an attempt by your company to deduct the monthly package fee of $19.90.I kindly request your prompt assistance in resolving this issue.   [Moderator moved the thread to the correct forum]

I canceled my subscription previously but want to restart it again before my current annual subscription ends and with the same subcription price indicated on my dashboard as I have already gotten approval from my boss for that price. How do I do so as I cannot renew or restart with a still valid subscription.

Hello, I can't find the refer a friend page? Has the referral been deleted? 404 error on the insert in the middle of this page: https://www.adobe.com/fr/That's surprising for a company like Adobe!

Title. I don't want to pay for the month that i shouldn't have been charged for if the website worked as it says it does.

Pago un abbonamento non mio. Come fare per scoprire a chi è intestato?

I'm having a problem with cancelling the $9.99 plan. Before, I had cancelled this plan, but then I received an email asking for payment for a package valued at US $44.96/mo. I had not used this plan before. Can anyone help me, please? I sincerely appreciate it!

I need to download January, February, and March invoices and I can't see any of the past invoices in my account, they all have disappeared

Im needing answers to properly secure my account. Is there a way to better protect my account with a physical security key, if not will this be implemented soon? 

Hi, i want to cancel my Premiere Pro and i got offer for the next two months for free my question is after the 2 months can i cancel or I will need to pay for the next year

hello,im a student and i renewed my subscription to adobe creative cloud. i ordered it via surfspot and chose for the student grafisch lycea package. ive done this for 5 years now and each time there was an issue but it eventually got resolved. This time ive paid again for my subscription, the money has been written off and ive followed the instructions given to me by email. But this time i cant acces my apps, ive logged in on my account and it still says i have no acces to the apps and that i need to pay or start a trial.  ive tried logging in and out multiple times, restarting my computer. nothing works and i cant find my specific problem online. When i go to my adobe account and look at subscriptions it says i dont have any paid subscriptions right now. if anyone knows how i can resolve this, please respond to this post.

I'm having a problem with cancelling the $9.99 plan. Before, I had cancelled this plan, but then I received an email asking for payment for a package valued at US $44.96/mo. I had not used this plan before. Can anyone help me, please? I sincerely appreciate it!

I can't believe Adobe own terrible service support team. There are twice staffs who dropped the conversation while the problem was not solved yet. Because one of them (the senior staff) blamed for the disconnection (but I don't believe). I asked her whether she did see my message before she dropped. She did not dare to answer my question, it takes more than 15 minutes for me to receive an answer of Yes.  It means terrible service, I had to actively to connect again, via some escalation rather than receive an active catchup from the agent. And now is the problem: They charged billing successfully without informing me, like stealing money. I can't understand why the transparency is terrbile like that, and also the customer service team.

Paying for the full suite of applications, but my account says 'free account' and I cannot access any apps. This has been like this since the 20th March. I've contacted them several times and was just ghosted on my final contact. GG Adobe. Love paying for access to NOTHING.

Hi. I would like to stop the charges to my credit card. I cancelled and still getting the charges. How can I cancel this?

I used a student plan two years ago, and then it automatically changed to individual pan and i used it for one year. I live in Turkey and I am a university student, and prices in Turkey increased. So, i canceled my individual plan two weeks ago and today, i just looked to plans then i saw that i could buy student plan again and i bought it. So my question is, may it be a problem for me in the future that i use the student plan for second time? Thank you!