Account, Payment, & Plan

Hello We have an employee that left our start-up. we do not need this account anymore. we will not hire new employee .He had a Creative Cloud All Apps 100GB. monthy paid yearly subscription. this was not a business account,  that was renewed abount 2 month ago. For cancellation we have to pay over 230$...Any idea how we can contact someone that will help us with this? 

In august 2023, I subscribed for a trial for the Pro version. NEVER was I informed that my trial ended and now I've been paying WITHOUT my knowledge $30 each months since september at least.. I'm very disapointed. I'm NOT even using the software because finally I never even needed it in the first place ! I contacted the support for my problem and had a chat with one of the agents and apparently there's an issue with the system right now and even if they were able to access my account at the time now they can't access my credit card informations so that they can process my demand of just cancelling my plan. Because the thing is I received an email saying that there was a payment issue and THAT'S how I learned that I was still being charged. Now I still have to wait another 2 to 4 hours to contact them again !

Hello,  I need to change my mail to cancel plan for my old account. But it had my old email and i cant access it anymore.(First of all it told me i need account to even ask a support and then that i need to have actiave plan to even ask human support)  I would rearly apriciate if anybody could help me wiht it.  

Hi,  It was saying 7 days free trial on LIGHTROOM  but they charged me 50+£ for a year ?! How do I get my money back ?! 

I want to publish my Adobe Portfolio. The previous plan was a package of Portfolio, Photoshop and Lightroom. However, yesterday when I went to buy it, the upgrade option was Adobe Portfolio and Behance, which I do not want, and even if I did want it, it does not allow me, stating that something went wrong and I need to refresh. No matter how many times I do, nothing changes. What can I do to fix it? I want to publish my website and preferably with the original plan, with Photoshop included.

Hello, I have yearly membership and I paid the yearly membership price on 12th of Feb. 2024.Then, I received an email mention that my membership has been suspended. I'm trying to reach to responsible department or anywhere can deal with this.Can anyone help?

Stager is defaulting to a Trial state despite account up-to-date, logging in via Cloud App &/or Web browser Account page, and a fresh re-install to latest version. I have recently updated a Windows 11 version 22631.3296. If at all that has anything to do with this issue. As mentioned, tried a re-install to no avail. What Adobe or other System files maybe needing removal so the App recognises the Status of my account as active? Thx for any support  

I paid for my account a few days ago, and now, suddenly the contract I had has changed without my consent. I am paying for programs I have no need for, and have no access to those I use normally, such as Photoshop (not the express one!).  Normally, I pay for the set of programs including Premiere Pro. Can someone please advise me about this. It is rather urgent!

Charges additional fees on the annual plan every month. I activated the plan during the promotion as a student, but it expired and without my knowledge, I am now being charged fees that I have not confirmed in any way. I am asking you to cancel the current annual plan and refund the amount charged for the first month without any promotion and because I did not consent to it.

One mail. Want to use 3 devices at the same time. Can you do it?

I can't update my license and I have been charged to my credit card twice. the website suggest me to go to the creative cloud app. It always shows "page not available" on my apps section. I'm using old mac from 2011 and can only run adobe cc2018. After trial ended I can't access more but it charged my credit card. How do I solve this problem?

Good morning everyone,I want to cancel my personal PS account since the company I work for now has given me a professional account, and so I won't be needing my personal one anymore.However, when I went to cancel I was told I would have to pay a fee of 120€ ?! Is there any way to get around this without having to pay the fee?? This seems a bit excessive especially since i will still be using the program but through a different account, payed by my company! Thank you.

Your subscription entitles you to Chinese Simplified product versions.Please verify the language settings in your Os, browser, and softwaredownload are set to chinese Simplified. lf you continue to haveinstallation issues, please contact support.

I can't change my plan to another one. a message pops up, the plan could not be changed, try again[personal information removed by moderator]  

Hello, I had a free trial subscription which I joined on January. I canceled the subscription on 7th Feb and received a confirmation on the same. However, I just noticed that I was billed for the same on 7thMarch. Kindly assist in resolving this issu   [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]    

Я застреваю в статусе "не удается проверить статус вашей подписки". Поубивала процессы, поудаляла папки, скинула кеш. Я уже перезапускала диспетчер учетных данных, удаляла все сертификаты, убирала синхронизацию часов (да, такая река тоже была), редактировала хост-файл несколько раз. Trend Micro у меня не стоял никогда. Акробат тоже мимо. Я не понимаю в какой дыре у компьютера засела эта фигня, которая не пускает 😞 На планшете все работае, но эта программа нужна мне на компьютере! АААААААААААААААААААААААААААААААААААААААААААААААА

hi i accidently subscribed not knowing that i'm not eligible for the free trial. pls contact for a refund.

i i joined free trial with a wrong email account by mistake my credit card is assigned and i cant remove my information i cant contact staff about it and i need urgent help i cant access the email beacuse it doesnt even exist so i cant get verfication code

Thank you for your answer.I have followed all the steps you provided, but the issue has not been resolved.I still receive the following error message:"Your application install seems to be damaged, Please reinstall the application."Is there anything else I can do?

I deleted the email address used to log in to my Adobe account. I want to hear from Adobe at another email address, what should I do?   Current Adobe Account Email - <personal info removed by Mod> E-mail I want to change - <personal info removed by Mod>  

Hello Adobe Community.  I'm new here, it's like my first steps withAdobe Subscriptions. I started my subscription as a monthly plan because it's the firsttime with Adobe, and I wanted to test the services before goingwith an annual plan. when I dug looking for a solutionI found that I have to cancel my current plan completelythen start another as an annual plan. The issue is if I cancel my current plan now, a cancellation fee will be charged. Any Idea to help me here? Thank you.

Dear Adobe, I am paying monthly to have access to After Effects.   I DO NOT want your cloud storage or whatever it is. Every time I turn on my PC, I get a warning notification that I need to actualize my payment method and subscribe to cloud. How can I completely once and for all tell your stupid cloud that I am not interested?Thank you so much   [Moderator moved the thread to the correct forum]

olá comprei um plano do ilustratos mais os aplicativos só abriu para teste por 7 dias e depois não consigo mais abrir e mesmo assim ainda esta sendo descontado do cartão de credito mensalmente, eu acesso o faço logon com o meu email e não consta o plano! Existe algum contato direto com o suporte da adobe? tento pelo telefone mas ninguém atende, tô a dois meses pagando e não tenho acesso, não consigo nem cancelar o plano. Quero um contato pra verificar se é problema na conta se utilizei o emais errado (o que é difícil mas pode ter ocorrido) De preferência um e-mail de contato pra poder sanar minhas dúvidas. Ou se alguém puder me ajudar! Serei imensamente grato, preciso da ferramenta para trabalhar, tenho uma família para sustentar! 

I have created an account (obviously not this one) and subscribed to Creative Cloud, but I logged out and forgot my email address. The subscription is active, and I cannot cancel or access it. I can give an official person the details of the card used to pay for it, that card is only linked to one active subscription. Please help me, I do not want to cancel my credit card to stop this.

Hello I was wondering with how many devices/people you can share an adobe account with? Is it possible to share an account with people that live in different countries eg Belgium and Australia or Canada?